Donna Rosen

**** ******* ****** ****

Mt. Pleasant, SC 29466

Phone: 480-***-****

abo3of@r.postjobfree.com

CAREER OVERVIEW:

Seasoned, results oriented technology leader with demonstrated ability to manage

enterprise projects and programs and optimize ROI by implementing technology solutions

with Fortune 500 clients (Dell, IBM, Eastman Kodak Co., Xerox, Bausch and Lomb, American

Express, Bank of America, and others)

Broad skill set encompassing a variety of different technical, business analyst, quality,

leadership, and project/program management roles - often with significant visibility and

responsibility

Unblemished record of quality delivery on large-scale Program/Project Management on

global infrastructure and development efforts. (budget > $4 million, > 20 resources

Industry respected certifications (PMP, ITIL, CMM, Six Sigma, MCSE, MCP+I)

Established record for Proven Leadership, ability to learn and adapt quickly, work well

under pressure.

Very strong written and verbal communication skills, attention to detail, strategic

acumen.

Selected Technical Skill/Role Inventory

Project/Program/Portfolio Management (CMM, RUP, Scrum/AGILE, MSF, MS-Project, PMI, VSS,

Earned Value Analysis, PMO, Project Office, UML, Rational Rose, Visio, Clarity, ITIL IT

Service Management) 10+ years.

Tandem Programmer (COBOL, SCOBOL, TACL, SQL, ENSCRIBE, Utilities, OV4) 6+ yrs

IBM Mainframe Programmer (COBOL, PL/1, MVS JCL and Utilities, IMS DB/DC, CICS) 10+ years

WinX Developer (VB, C++, Com+, SQL, IIS, Install Shield, XML, UML, HTML) 8 yrs

Databases (SQL Server, Oracle, MS-Access, IMS DB/DC, IMAGE, MySQL)

Data Analyst (MS-Access, Excel, Crystal Reports, Brio, Powerhouse) 8+ years

Technical Writing/Documentation: Visio, MS Word, Rational Rose Use Cases (6+ years)

Testing/QA/Release Management: Automated Regression Testing (Use Cases->Test Cases->Test

Scripts) using Quality Center (QC) and Quick Test Pro (QTP), Mercury Tool Suite, Test Bed

EDUCATION

09/79 - 05/81 Syracuse University - Syracuse, N.Y.

Bachelor of Arts from the SI Newhouse School of Public Communications

09/77 - 06/79 Dalhousie University - Halifax, Nova Scotia, Canada

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

ITIL ITIL Service Management - Foundation Certification 1/2007

Six Sigma Green Belt 3/2003

PMP PMI certified Project Management Professional 2/2001 10/2010

MCSE Microsoft Certified Systems Engineer 9/2000

MCP+I Microsoft Certified Professional + Internet 6/2000

NAFE National Association of Female Executives

PROFESSIONAL EXPERIENCE (30 years)

Central PA Community CenterActing Executive Director8/2010 - present Selected as the Acting Executive Director

after nationwide search based on strong PM/Management skills, national involvement in non-

profit Boards, strategic approach, leadership and communication skills. Our service area

covers 500 square miles, 8 counties, and nearly 2 million people. In this key role I have

developed the organizational Strategic Plan, established the 2011 budget ($155K), develop

RFP s and negotiate contracts. I manage our data-center, oversee IT development, and am

responsible for new website portal. I manage a full-time staff of 3 and a volunteer base

of 17 and I am responsible for all media, programming, outreach, board relationships, and

day-to-day Center operations. This contract grant-funded position lasts through March

2011.

Ortho-Clinical Diagnostics (Johnson & Johnson), Rochester, NY

Sr. Program Manager (Contract) 8/20085/2009 I managed a team of 10 IT and business

resources to develop/enhance/support automated procurement and inventory management for

our blood spectrum analyzer products. Due in part to my leadership it was identified as

one of 3 major strategic efforts through 2012. Additional accomplishment included

introduction of automated regression testing processes using HP Quality Center. (C#, SQL

Server (SSIS Packages, stored procedures), ASP.Net using AGILE SDLC. Responsible for

staffing planning, negotiating, prioritizing, and strategizing in a dynamic environment

using AGILE iterative methodologies.

American Express Corp., Phoenix, AZ

Project Manager (Contract) 1/20087/2008 I was one of 5 Sr. Project Managers engaged to

lead foundational efforts for the NGI Program, a $40 million CTO Top 5 effort to re-

engineer and re-platform the AmericanExpress.com MYCA applications. In this highly visible

role I managed a team of 21 local and offshore resources (2008 budget: $2.1 million) to

launch the Testing/QA work stream and then turn it over to internal resources for

implementation. Responsible for overall project structure, initial resource

forecasting/planning, status reporting, coordination with other projects and work streams,

integration with enterprise-wide automated testing initiatives.

Excellus (Blue Cross/Blue Shield)., Rochester, NY

Sr. Project Manager (Contract) 8/200712/2007 Managed critical internal effort to

implement significant hardware/software upgrade to enterprise-wide Lawson Financial

Systems to address future business needs, platform considerations, auditor SOX concerns.

Involved coordination of vendor resources, internal technical team (7 resources),

compliance auditors, users, management. Involved migration to new infrastructure platform,

security structure, and technical architecture.

American Express Corp., Phoenix, AZ

Project Manager (Contract) 2/20077/2007 Managed of a variety of significant

Infrastructure efforts to support to the American Express global Lotus Notes email

environment. Under my management, the number of at-risk servers (

Countrywide Financial Corp, Chandler, AZ

Telecom Quality Program Manager (Contract) 6/20052/2007 Reporting to the VP of Telecom

I managed infrastructure Quality and Compliance Initiatives to support the Countrywide

national voice and data telecom network. I was responsible for working with clients,

suppliers, internal infrastructure organizations and management to identify and implement

opportunities for improvement as a shared services organization for our various Business

Unit operations at 50+ telecom centers nationwide. Also, managed key telecom compliance

programs to ensure compliance with state/federal telecom laws, and helped to introduce and

implement an SLA-based ITIL Service Management strategy to better support our Business

Unit partners.

IBM, Phoenix, AZ

Sr. Program Manager (Contract) 9/20046/2005 In this leadership role I served as

program manager for the Infrastructure component of the End-User Computing Refresh

initiative as part of IBM s managed service relationship at American Express. This effort

involved developing standard workstation images, identifying global tools and processes,

establishing supporting infrastructure (ie database and print servers, SAN, supporting

software), and planning the global deployment of 65K Windows XP workstations. I

coordinated the efforts of three IBM Global Services project managers, several AMEX PM s,

various technical teams, and tower leadership.

DELL Inc., Round Rock, TX

Sr. IT Program/Project Manager11/20009/2004 As a Sr. Project Manager I was

responsible for delivering Dell s largest, most complex global, cross-functional internal

IT projects. My record for quality and on-time delivery was unblemished. Some highlights:

I managed first phase of a four-year $35 million mission-critical Global Strategic

project to re-engineer and migrate all of Dell s invoicing functions from a Tandem COBOL

environment to a server-based WinX/Oracle platform. My project team consisted of 18

dedicated resources, as well as 20+ matrixed shared service resources.

I led a cross-functional team of HR, Finance and IT to define and implement consistent

global standards, definitions and reporting for Dell HR. Established and piloted a new

Data Warehouse engagement model.

Participated with other Sr. PM s and IT management on CMM Project Planning KPA Process

Action Team to define and roll-out enterprise-wide tools/processes to achieve CMM Level 2

certification.

I was chosen to design and lead the first phase of a paradigm-shifting ITIL Service

Management strategy for all of Dell IT.

I played a senior PM role in Dell s shared-service Infrastructure organization. Efforts

involved engagement from external teams to manage infrastructure components of

development/infrastructure projects. Involved managing infrastructure components of up to

12 concurrent projects ranging from additional servers, SAN, migrations, new

infrastructure software/hardware testing and build-out, among other duties.

PCS HEALTH SYSTEMS, Scottsdale, AZ (Now CAREMARK)

Senior Consulting Analyst

ContractProgrammer/Analyst (Contract) Oct. 1998Nov. 2000Sept. 1996 - Sept. 1997 I was the senior technical resource on the Mail Order Pharmacy

Operation team. This blended position involved Business Analysis, Relationship

Management, Project Management, and technical leadership to implement and support our

automated pharmacy warehouses operations in Ft. Worth, TX and Birmingham, AL and Scranton,

PA. Highlights:

I was the SME for the Materials Management software that supported our remote mail order

Pharmacy locations. I worked with pharmacy senior management to define, prioritize, and

develop requirements.

I developed and managed physical inventory and cycle-counting processes for inventory

valued at $20 million per warehouse. My improvements increased overall accuracy from 55%

to over 90% in 1 year.

I worked with AARP to define requirements for a collaborative pilot program to analyze

and provide generic options for specific medications. I developed a prototype application

(MS-Access/VB/SQL Server) that that processed 2 million scripts per month and was featured

in the PCS company newspaper.

System support for Health Care eligibility and pricing systems using Tandem (COBOL,

SCOBOL, SQL) platform, with IBM mainframe links.

MOTOROLA (Semiconductor Product Sector), Tempe, AZ

Sr. Programmer/AnalystOct. 1997 - Apr. 1998 Provided Tandem COBOL/SCOBOL programming and

analysis support for Worldwide Product Distribution system with extensive IBM interfaces.

Also, worked with global teams to develop worldwide Y2K Testing plan.

BAUSCH AND LOMB, Rochester, NY

Contact Lens Division Tandem Systems Manager (Contract) Apr. 1993 - Sept. 1996 Outsource

position to provide end-to-end system management and technical support for entire Contact

Lens Division Tandem environment during year-long conversion to AS/400 platform. I was one

of two resources directly responsible for managing IT support for $2 million in weekly

sales through our systems covering 100+ users. Tandem COBOL/SCOBOL, Enscribe and SQL.

EASTMAN KODAK COMPANY, Rochester, NY

Programmer/Analyst (Contract) Oct. 1990Apr. 1993Feb. 1985 - Apr. 1988Programmer (PL/1 IMS) on the development team responsible for

programming and implementation of company-wide Stores II inventory control system.

Provided support for CA/Ideal based Government Sales systems.

Developed innovative Visual Basic vendor stocking process enabling remote vendors to

access orders.

Responsible for implementation of Kodak Core Parts Bank for Medical Products Division HP-

3000.

MOBIL CHEMICAL, Rochester, NY

Programmer/Analyst (Congract) Apr. 1988 - Jul. 1989 Team member on conversion of all

Mobil financial systems new General Ledger system. On-line (CICS, DMS) and batch (PL/1,

FOCUS) programming using VSAM data files on freight/transportation application.

XEROX CORP., Rochester, NY

ContractProgrammer/Analyst (Contract) Bldg 801 Aug. 1983 - Feb. 1985 Responsible for

ongoing support and development for Employee Benefits and Collections Services financial

systems using COBOL, CICS, DBS, VSAM and Mark IV.

ADDITIONAL HONORS AND ACHIEVEMENTS

I trained and competed at the 2010 US National Wrestling Championships. I finished 6th in

my weight class and my efforts were highlighted in news stories across the country.

I was awarded a Syracuse University alumnus Foundation Award for Vision and Courage in

2007.

I have served on the Board of Directors for several large national non-profit

organizations, often in a leadership role.

My work has been featured in CNN, Fortune Magazine, USA Today, Investors Business

Journal, and in a number of other national and local publications.

A more comprehensive list is available upon request .

REFERENCES AND ADDITIONAL DETAILS ARE AVAILABLE UPON REQUESTDonna Rosen

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