Customer Service Marketing

Amy Drake

W**** Sexton Road

Elkhart Lake, WI ***20

(920) 209 - 0573

**********@*******.***

Objective

To secure a position where my existing skills, education and experience in the areas of

marketing, graphic design and web design can be utilized by a progressive and innovative

company.

Skills

Computer literate in Macintosh and Windows environment

Proficient in InDesign, Illustrator, Photoshop, Dreamweaver, Fireworks and Flash and

QuarkXpress

Working knowledge in Adobe Soundbooth and Encorea "

Proficient in Microsoft Word, Excel and PowerPoint

Ability to think critically, communicate clearly and effectively both verbally and

graphically

Strong interpersonal skills with the ability to work with others and independently

Excellent attention to detail

Experienced in writing CSS and HTML, using PDF files and FTP

Working knowledge of SEO, PPC and social marketing tactics

Association

Phi Theta Kappa

Education

Associate of Applied Science in Graphic & Web Design

Lakeshore Technical College, anticipated graduation May 2012

Bachelor of Business Administration in Marketinga "

University of Wisconsin Whitewater, May 2001

Experience

4/10PresentOffice/Marketing ManagerDrake Dairy, Incorporated. Elkhart Lake, WI

Created content, manage and launched website (www.drakedairy.com). Developed

organizational forms to monitor milk production, mastitis treatment, feed schedule,

maternity pen and birth of calves. Established an employee database and setup a new time

clock system to create efficiencies in payroll and employee records.

9/044/10Associate Product Manager - The Mark Travel Corporation. Milwaukee, WI

Created product design, content and website layout for three new consumer direct occasion

based vacation websites. Exceeded budgeted goals of hotel-only product through execution

of new targeted marketing campaigns. Turned GLBT brand into a positive ROI by evaluating

the brand focus.

8/03 - 9/04Marketing Coordinator - Eutectic Corporation. Menomonee Falls, WI

Developed cost savings means to create and design marketing materials in-house.

Participated in budget and forecast discussions to provide direction to management team.

Mentored and directed colleagues on various projects; spearheaded telemarketing program to

retain lost customers.

8/028/03Marketing Assistant - Eutectic Corporation. Menomonee Falls, WI

Initiated the need and provided support to re-establish marketing department. Created

daily sales report to provide an at-a-glance daily reference of performance. Managed

marketing collateral. Created presentations, spreadsheets and databases.

10/018/02 Customer Service - Eutectic Corporation. Menomonee Falls, WI

Named customer service representative of the month. Appointed to process all product

returns. Created training manual and was designated to train new employees.

c 2011 Amy Drake - Small Town Girl Designs

All rights reserve

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