Customer Service High School

Jakevia L. Adair

Email: abo3mk@r.postjobfree.com

Address:

City: Temple Hills

State: MD

Zip: 20748

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient Account Specialist with 6 years experience in Emergency Department Registration/Bedside Admissions. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Educational Background:

High School Dipolma from Richard Milburn Academy, Killeen TX 1/2001 to 6/2002 (High School)

Job History / Details:

Career Overview

Patient Account Specialist with 6 years experience in Emergency Department Registration/Bedside Admissions. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Skill Highlights

Administrative support

Attention to detail

Microsoft Office skills

Spreadsheet development

Insurance eligibility verification

OSHA compliance

Workers' compensation knowledge

Insurance processing

Filing and data archiving

HIPAA compliance

Patient scheduling

Medical terminology

Core Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Data Reporting

Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Patient Billing

Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

March 2011 to September 2011

Scott & White Memorial Hospital Temple, TX

Patient Access Specialist

Performed bedside admissions.

Prepared folders and maintained records of newly admitted patients.

Provided efficient customer service to clients.

Researched aging reports including reimbursements which were 90 days in arrears status.

Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Updated patient accounts and information on a daily basis.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

Coordinated admission processes and prepared medical records and agreement packets.

April 2007 to November 2007

Metroplex Hospital Killeen, TX

Patient Access Specialist

Performed emergency room registration.

Updated patient accounts and information on a daily basis.Verified and created claim numbers by communicating with various insurance companies.

Managed incoming and outgoing calls for PBX.

Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

Upfront collections.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Coordinated admission processes and prepared medical records and agreement packets.

March 2006 to February 2007

Twin Cities Hospital Niceville, FL

Patient Access Specialist

Performed emergency room registration.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Coordinated admission processes and prepared medical records and agreement packets.

Provided efficient customer service to clients.

Handled, processed and distributed confidential patient information.

Organized charts regularly in a

coordance with hospital's policy and procedures.

Education

2002 Richard Milburn Academy Killeen, TX

High School Diploma

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