Customer Service Technician
Resume:
RESUMERECORD:
NAME: Sastry Malapaka
CITY: East Brunswick
STATE: NJ
ZIPCODE: 08816
EMAILADDRESS: abo3m6@r.postjobfree.com
PHONEAREACODE: 732
PHONENUMBER: 713-0776
LASTUPDATED: 2/19/2001
Sastry Malapaka EastBrunswick New Jersey 08816 US Citizen Post Graduate Work 732-***-****
abo3m6@r.postjobfree.com V. Malapaka
abo3m6@r.postjobfree.com
Career Objective: To work in
a computer environment and use my skills, knowledge and expertise.
Sastry V.Malapaka 5 Oak
Street EastBrunswick, NJ, 08816 Email: abo3m6@r.postjobfree.com Phone: 732-***-****
Experience:
AT&T (Electronic Maintenance), Middletown NJ April 2000-PresentWeb Testing
using Vi in a Sun Solaris 2.6 environment. Writing Test cases and testing them, creating
MRs and also verifying if the fixes/updates from the MRs are complete and working. The
testing is on a Interactive Web Site wherein customers view and maintain their Network
support and Phone line testing, which includes circuit testing and the like. Also
packaging and installing of software in a test server environment of Sun Solaris 2.6
servers, configuring the Simulators for developers who do the testing. AT&T (CCP
Architecture), Middletown NJ May1999-April 2000 Install test and configure Windows
Terminal Server on HP Netserver LPR and LPX machines in a lab environment. The clients are
both Unix and NT Terminal Server 4.0 / Citrix MetaFrame 1.8, with Load Balancing, RMS,
IMS. AT&T Local Services, Dayton, NJ Dec1998- May 1999 Tier 2-tech support working in a
Windows NT 4.0 environment ICP/MicroAge, (AT&T Local Services) Dayton, NJ. NT Consultant
May1998-Dec1998 Complete desktop support and Account Operator for a Winnt 4.0 Domain.
Software included Netscape 4.05,Outlook 98,MS-Office97, Visio 5.0, Winfax Pro 8.0, CAD13,
Cad Lite 97, and Org Plus 32 bit, ProComm Plus 32. The account operator functions included
adding machine names and users, also trouble shooting problems like loosing machine names,
also dealt with VMS and UNIX hosts, Telnet into VMS or UNIX with PC NFS Pro (Maestro)
6.024 client, simba client 32.Used SMS 1.2a remote access to trouble shoot Workstations in
remote cities. The NT Workstations were configured with TCP/IP DHCH, DNS and wins
configuration in an Ethernet (3com 90x and 89x) environment. Hepco (Hoffman La Roche
)
Belvidere, NJ Desk Top technicianJan26-Feb05 1998 Configure install and trouble shoot
Windows NT 4.0 workstations. PC-Help Services Clark, NJ PC Desktop Support Jan 12-Jan23
1998 Install configure and troubleshoot, windows95, NT4.0, WFW, Workstations. Berman &
Larsen Paramus, NJ Level 2 technician Aug1997-Oct1997 Level 2 tech support assisting 17
level 1 techs (Phone Support and also in house support for equipmente.g.Network cards,
Modems, Scsi cards, and the like). Applications like MSMail, Ms Exchange in Windows 95,MS
Client for Netware and Configuring TCP/IP on workstations in a Novell 4.x/Windows NT4.0
Server/servers Environment, also basic application support like office 4.3,MsOffice 95,
also there were windows 3.1, NT 4.0, and windows for Workgroups Workstations. Entex
Information Services Edison, NJ System EngineerJul 1996-July 1997 worked in a Token Ring
environment with Windows NT 4.0and Netware 4.x Servers and Windows95, Windows 3.1 and
Windows NT 4.0 Clients. Duties included total desktop support from hard ware, applications
like MS-Office 4.3, Lotus 123, WordPerfect, GroupWise and GroupWise remote 4.x. Winframe
client and Rlink with NT and 95 workstations having TCP/IP configs. Transnet Corporation
Somerville, NJ Field Service technician Sep 1995 Jul 1996 As a Field service technician
worked on all phases of computer work from hard drives, floppy drives, network cards,
modems, sound cards, memory, system/mother boards, CPUs and other related peripherals.
Also worked on Laptops (DELL, IBM, Advance200 and Compaq
)
Comp USA Edison, NJ Technical
Service representativeJun1994-Jun1995 Worked as a customer service representative and
later technician, installation of software and configuring all peripherals on IBM and IBM
Compatible desktops and laptops.
Education: Vaishnav College Chennai India Associate in
Liberal Arts 1980 East Brunswick Vo-Tech EastBrunswick, NJ PC-Repair (Advanced) 1994
National Education Corp. Washington, DC PC-Repair 1994 ICS-Correspondence School Scranton,
Pa PC-Repair 1995 Locus Training Metuchen, NJ Windows NT (MCSE) 1998 Dow Jones training
Center,Princeton,NJ Unix Adminitration oct2000 Training. Training/Certification: HP
LaserJet Basic hardware Certification. HP LaserJet 2,3,4 Certified. A+ Core and Windows.
MCP Windows NT4.0 Workstation, NTServer4.0, NetEssentials (MCP ID#434426)
Sastry V. Malapaka
abo3m6@r.postjobfree.com
Career Objective: To work in a computer environment and use
my skills, knowledge and expertise.
Sastry V.Malapaka
5 Oak Street
EastBrunswick, NJ, 08816
Email: abo3m6@r.postjobfree.com
Phone: 732-***-****
Experience:
AT&T (Electronic Maintenance), Middletown NJ
April 2000-Present
Web Testing using Vi in a Sun Solaris 2.6 environment.
Writing Test cases and testing them, creating MRs and
also verifying if the fixes/updates from the MRs are
complete and working. The testing is on a Interactive Web
Site wherein customers view and maintain their Network
support and Phone line testing, which includes circuit
testing and the like. Also packaging and installing of
software in a test server environment of Sun Solaris 2.6
servers, configuring the Simulators for developers who do
the testing.
AT&T (CCP Architecture), Middletown NJ
May1999-April 2000
Install test and configure Windows Terminal Server on HP
Netserver LPR and LPX machines in a lab environment. The
clients are both Unix and NT Terminal Server 4.0 / Citrix
MetaFrame 1.8, with Load Balancing, RMS, IMS.
AT&T Local Services, Dayton, NJ
Dec1998- May 1999
Tier 2-tech support working in a Windows NT 4.0
environment
ICP/MicroAge, (AT&T Local Services) Dayton, NJ.
NT ConsultantMay1998-Dec1998
Complete desktop support and Account Operator for a Winnt
4.0 Domain.
Software included Netscape 4.05,Outlook 98,MS-Office97,
Visio 5.0, Winfax Pro 8.0, CAD13, Cad Lite 97, and Org
Plus 32 bit, ProComm Plus 32. The account operator
functions included adding machine names and users, also
trouble shooting problems like loosing machine names,
also dealt with VMS and UNIX hosts, Telnet into VMS or
UNIX with PC NFS Pro (Maestro) 6.024 client, simba client
32.Used SMS 1.2a remote access to trouble shoot
Workstations in remote cities. The NT Workstations were
configured with TCP/IP DHCH, DNS and wins configuration
in an Ethernet (3com 90x and 89x) environment.
Hepco (Hoffman La Roche) Belvidere, NJ
Desk Top technicianJan26-Feb05 1998
Configure install and trouble shoot Windows NT 4.0
workstations.
PC-Help Services Clark, NJ
PC Desktop Support Jan 12-Jan23 1998
Install configure and troubleshoot, windows95, NT4.0,
WFW, Workstations.
Berman & Larsen Paramus, NJ
Level 2 technicianAug1997-Oct1997
Level 2 tech support assisting 17 level 1 techs (Phone
Support and also in house support for
equipmente.g.Network cards, Modems, Scsi cards, and the
like). Applications like MSMail, Ms Exchange in Windows
95,MS Client for Netware and Configuring TCP/IP on
workstations in a Novell 4.x/Windows NT4.0
Server/servers Environment, also basic application
support like office 4.3,MsOffice 95, also there were
windows 3.1, NT 4.0, and windows for Workgroups
Workstations.
Entex Information Services Edison, NJ
System EngineerJul 1996-July 1997
worked in a Token Ring environment with Windows NT 4.0and
Netware 4.x
Servers and Windows95, Windows 3.1 and Windows NT 4.0
Clients. Duties included total desktop support from hard
ware, applications like MS-Office 4.3, Lotus 123,
WordPerfect, GroupWise and GroupWise remote 4.x. Winframe
client and Rlink with NT and 95 workstations having
TCP/IP configs.
Transnet Corporation Somerville, NJ
Field Service technicianSep 1995Jul 1996
As a Field service technician worked on all phases of
computer work from hard drives, floppy drives, network
cards, modems, sound cards, memory, system/mother boards,
CPUs and other related peripherals. Also worked on
Laptops (DELL, IBM, Advance200 and Compaq)
Comp USA Edison, NJ
Technical Service representativeJun1994-Jun1995
Worked as a
customer service representative and later
technician, installation of software and configuring all
peripherals on IBM and IBM Compatible desktops and
laptops.
Education: Vaishnav College Chennai India
Associate in Liberal Arts 1980
East Brunswick Vo-Tech EastBrunswick, NJ
PC-Repair (Advanced) 1994
National Education Corp. Washington, DC
PC-Repair 1994
ICS-Correspondence School Scranton, Pa
PC-Repair 1995
Locus Training Metuchen, NJ
Windows NT (MCSE) 1998
Dow Jones training Center,Princeton,NJ
Unix Adminitration oct2000
Training.
Training/Certification: HP LaserJet Basic hardware
Certification.
HP LaserJet 2,3,4 Certified.
A+ Core and Windows.
MCP Windows NT4.0 Workstation, NTServer4.0, NetEssentials
(MCP ID#434426)
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