Customer Service Management
Resume:
Melonie Collins
Email: abo3lg@r.postjobfree.com
Address: **** ****** *****
City: Union City
State: GA
Zip: 30291
Country: USA
Phone: 770-***-****
Skill Level: Management
Salary Range: 50
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MELONIE COLLINS
4143 Shoals Point * Union City, GA 30291
334-***-**** * abo3lg@r.postjobfree.com
EDUCATION AND CREDENTIALS
Masters of Economics
Thesis Track
Tuskegee University
Bachelor of Arts, Marketing, BA
Tuskegee University
CAREER SUMMARY
Results-driven senior consultant financial management executive with more than 10 years of progressive experience in finance, banking and operations management within start-ups and global multi-million dollar organizations. Demonstrated ability to streamline business operations that drive growth and increase efficiency and bottom line profit. Strong qualifications in developing and implementing financial controls and processes in addition to productivity improvements. Possesses solid leadership, communication and interpersonal skills to establish rapport with all levels of staff and management.
Core Qualifications
Detail Oriented* Accounting & Financial Management * Strong Negotiation Skills* Sales * Risk Management * Documentation and Controls * Controllership & Decision Support * Budget Development* Growth Strategy Development * Strategic Planning* Audit Account Analysis * Financial Consulting
PROFESSIONAL EXPERIENCE
Deliverance Transportation, Inc. March 2012 - Present
Dispatcher/Financial Manager/Project Management Team
Manages a 500K portfolio of a small family owned trucking company Managing a team of 5.
Selected Achievements:
* Increased revenue growth 20% from 2011 via development of financial roadmap.
* Increased trucking fleet 1000% from 2011.
* Promoted 6 times for leadership in consistent increased revenue growth.
Key Highlights:
* Conduct local and national competitive analysis resulting in 75% business contract increase.
* Negotiates business contracts, loans, and budgets ranging between $10,000 - $500,000.
* Negotiates purchase orders with local venders on cost of travel.
* Schedules transportation dispatching, budgets, and contracts.
* Purchases, prepares, and approves all Payment Requests, Disbursement Requisitions, Internal Requisitions, Travel Vouchers and Limited Purchase Orders.
SunTrust Bank October 2006 - March 2012
Team Leader
Selected Achievements:
* Promoted 5 times for consistently being in top 10% of Region and successfully leading a team of 8.
* Repeated acknowledgement for 100% consulting customer service satisfaction scores (PPI).
MELONIE COLLINS
334-***-**** * abo3lg@r.postjobfree.com
Page 2
* Consistently exceeded company goals receiving 10 branch bonuses in 3 years for top performance.
Key Highlights:
* Negotiated daily with underwriters to approve 75% of closed personal and business loans.
* Performed statistical analysis to achieve annual production goals over $1,000,000.
* Analyzed information and prepared plans best suited for client convenience and satisfaction.
* Managed business loan portfolios over $35,000,000.
* Facilitated and conducted analysis of weekly reports using excel.
* Financial consultant to personal and business clients with $1,000,000 portfolios.
* Managed, trained, developed, and motivated staff of 8 to exceed quota goals.
Tuskegee University May 2002 - June 2005
Research Analyst
Selected Achievements:
* Analyst position acquired while completing Masters of Economics.
* Thesis acknowledged as a published study.
* 3 published studies via statistical analysis and field data research
Key Highlights:
* Performed statistical analysis using both qualitative and quantitative analysis.
* Lead and coordinated quality research analysis of custom variables supporting specific target demographics.
* Translated variable applications into integrated test cases, survey analysis, error testing, performance testing, and statistical analysis testing.
* Frequent and impromptu travel to surveyed site, as needed.
* Researched demographics of farmers and limited resources enabling them to break into commercial markets.
NASA National Aeronautics and Space Administration, Langley Research Center Langley Research Center
May 1999 - August 2000
Contractor/ Buyer
Selected Achievements:
* Offered full-time position per completion of Bachelor of Science in Marketing.
* Acquired contracting license after obtaining bonus for achieving highest score in Contracting 101 class at NASA Aug. `99.
Key Highlights:
* Purchased NASA space equipment.
* Assisted with managing, directing and leading all conversion activities in relationship to purchasing and distribution.
* Negotiated, ordered, and purchased all space material related items budgeted within NASA Accounting
Principles, Cost Accounting Standards (CAS).
* Analyzed contracts and other classified documents
* Developed, administered and maintained monthly processes, databases and reports to ensure accuracy of contracts.
* Prepared all Acquisition Requests, Contracts, Internal Requisitions, and Limited Purchase Orders.
Contact this candidate