Management Testing

INFORMATION TECHNOLOGY TESTING PROFESSIONAL

Solution-oriented Information Technology Testing Professional with proven success in

leading teams and broad range of projects while strategizing, planning, execution,

implementation, maintenance and support of Wireless Rating & Billing, Customer Management,

eCommerce and Work Force Management projects.

Extensive hands-on experience leading all stages of software testing, problem solving,

process improvement, release management, configuration management and change management in

software development life cycle (SDLC). Strong focus on Agile/SCRUM & Waterfall

methodologies, STLC including resource planning, forecasting, milestones, requirement

analysis, business scenario development, test plan/test case design, environment setup,

data setup, test case execution, defect tracking, user acceptance testing, and deployment

support.

Track record practicing can-do attitude, managing in-flight changes, system analysis,

critical thinking and motivational work ethics geared towards quality deliverables.

TECHNICAL PROFICIENCIES

Platforms: UNIX (Solaris), HP-UX, AIX, Linux, Red Hat, Windows, Window Server 2003, Mac

OS X, DOS, Citrix, Oracle, TOAD, PL/SQL, VMWare & Weblogic.

Languages: Shell, C, C++, Perl, HTM, SOAP, VBScripts, JavaScript, J2EE, VB Scripts and

XML.

Applications/Tools: Microsoft Office Suite, Microsoft Project, Visio, HP Quality Center,

QuickTest Pro, T-Plan, Test Link, JIRA, Zephyr, WMS, CIRRUS, CM Synergy, Total View (IEX),

WSDL, SOAP, .NET, Web Applications, Web technologies, cloud computing, eCommerce, IE,

Safari, CyberShift, IVR, CTI, CSM, CRM, Lotus Notes, SVN, Telnet, FTP & SharePoint.PROFESSIONAL EXPERIENCE

Convergys Corporation, Lake Mary, FL 20002012

Technical Consultant (20102012)

Developed business scenarios, test plans to cover release based functionality with focus

on effective utilization of resources and quality standards that include increased

productivity, process reusability, reliability, and maintainability therefore closely

reviewed functional requirements, performed analysis of the application architecture and

developed a detailed strategy for end-to-end testing for large scale complex Convergys

Smart Suite solution integrated with several internal (Dynamic decision layer, Convergys

activation management, order management, inventory management, shop & quote, workflow,

rating and billing, collection) and 3rd party external components (Web self care, Point of

sale, Brightpoint) to thoroughly test all integrations points in unified Linux

environments.

As a dedicated testing consultant, reviewed all features and ensured all inter-related

code tested within the feature work, led feature testing teams consist of 11 onsite and

off-shore permanent employees & contractors to evaluate, develop, execute and maintain an

efficient and effective feature functionality and regression test suite considering

increased productivity and ROI.

Developed detailed level testing estimates and ensured feature testing effort remained

within estimated/baseline figures therefore worked side by side with the teams and

executed test cases, investigated error logs, recorded results, reported defects and

acquired issue resolution to produce high quality product.

Investigated issues in large, complex functionality Convergys Smart Suite solution by

logging into Linux system via PUTTY or Exceed to review server info logs, and error logs

in UAT environment with a team of testers providing issue resolution support to Convergys

clients. Verified Dynamo logs SOAP-XML based Web Services calls with request and response

and XML with XML-SPY for to get phone ESN, IMEI value and credit debit card transactions,

verified customer/account, contact details and shipping/billing address transactions, etc.

Used WMS & JIRA to submit defects and track the process to closure.

For database validation testing and configuration data setup, used SQL skills to do,

positive & negative test on data therefore wrote complex database statements, created

dummy tables, loaded test data to verify that the software satisfies business requirements

& expected validations.

Developed script using Perl skills to produce mock-up usage files to simulate call

records feeding into rating engine.

Established standards for solution testing including entry and exit criteria, proof of

testing document that resulted in a 97.8% pass ratio for all deliverables ready for

deployment into SIT/UAT environments. Prioritized team responsibilities and assignments

during period of time and resource constraints without jeopardizing quality and project

delivery dates.

Provided technical leadership in response to client requests and in the resolution of the

more complex issues and problems, secured complete understanding of client business

operations and integration of external interfaces/vendors, and transferred knowledge to

the QA team. Introduced process to reduce TR retest turnaround time by establishing a

dedicated testing support team responsible for providing on-call off-hour testing support

Ensured that activities to coordinate environment/release upgrades with all associated

parties were performed in accordance to schedule and commitments therefore took ownership

to lead and coordinated release management of Infinys components that used to take several

hours, established, implemented and motivated all stakeholders to meet maximum 4 hours

time limit for delivery in testing instances.

Provided 24x7 test support and act as escalation point for internal and external

customers, addressing complex technical questions and resolving customer problems.

Provided second and third level assistance for trouble resolution, became resolution lead

and worked in collaboration with development POC s, monitored builds, followed-up on

software installation into various testing instances, coordinated testing, client status

reporting before final delivery into UAT & PROD. Liaison between Convergys and business

clients to provide issue status, coordinated UAT back-end office support including

starting & stopping of rating, billing & finance processes and audit reports on demand.

Identified strategic improvements through interaction with C level Managers, SE, Customer

and Production Support groups. Guided the business analysis of the improvement and acted

as a champion, and gathered management support. Determined reliability, maintainability,

and availability objectives for major solution components.

Recommended and led effort to successfully migrate RBM test cases from T-Plan to HPQC to

establish a industry standards quality framework by working closely with decision

managers, business managers, DBA and testers. In addition, introduced modular test case

development technique by drafting procedures and exemplified use of link to these commonly

used test procedures into test cases.

Sr. Analyst Testing (20002010)

Led functional testing team with minimum resources into successful test case development,

execution and delivery without jeopardizing delivery schedule for Master Card Assistance

System & CyberShift, web base eCommerce solution integrated with IVR (Interactive Voice

Recognition) System, CTI (Computer Telephony Interface), PeopleSoft, IEX scheduler,

Payroll and CCMS Web services API s.

Automated full suite of CyberShift regression test cases using QTP plug & play function

and wrote descriptive scripts to completely automate feature functionality.

Received Employee Excellence CFO Award for leading testing activities for CyberShift

project upon successful deployment of complete solution into call centers.

Traveled to Saudi Arabia, to provide test execution, issue testing, release deployment

and maintenance support to onsite client team responsible for delivering wireless rating

and billing solution integrated with CRM in conjunction with TATA Consulting group to STC

(Saudi Telecom).

Performed analysis on issues to mitigate risk and suggest a suitable risk response

strategy, developed post project analysis (PPA) and developed lesson-learned documents to

improve future deliverables.

Traveled to Brazil to provide testing consultancy to VIVO (Brazilian Telecom) solution

test team to align with testing milestones tailored to meet requirements for Latin America

subscribers.

Evaluated business needs to gain efficiency in testing therefore recommended and

implemented use of reusable procedures, warehousing test data and automation in regression

using Quick Test Pro.

Developed testing tool written in Perl that consolidated billing jobs that feeds into

running entire bill cycle from command line without having to run number of jobs and

processes individually.

Cincinnati Bell Information Systems, Lake Mary, FL 19982000Analyst Testing

Prepared and executed feature and regression test cases, gathered test data to validate

business scenarios per functional requirements for wireless client/server billing solution

in Unix environment.

Created shell script to execute collection background jobs on single command line

selection.

Participated in automating large number of CRM and Collection regression test cases using

WINRUNNER.

MCI Telecom USA, Cedar Rapids, IA (Computer Horizons Contractor) 19971997

Software Analyst

Performed extensive ad-hoc functional testing on Re-indexing tool.

Developed & executed test cases for AIX.

Performed functional testing on GTE Airfone software (used in air to ground

communication) using various in-house testing tools.

Precision Response Corporation, Miami, FL (TechniSource Contractor) 19951996

Q/A Analyst

Developed and executed test plans and test cases for John Hancock customer management

application.

Performed user acceptance testing on several telemarketing projects including Direct TV

and American Express customer care application.

EDUCATION AND CREDENTIALS

Master of Business Administration: Webster University Orlando, FL

Bachelor of Science, Electronics Engineering Technology: Florida A&M University

Tallahassee, FL

Associates of Science, Electronics Engineering Technology: Miami Dade Community College -

Miami, FL

PRODESSIONAL TRAINING AND CERTIFICATIONS

Master Certificate in Project Management: George Washington University - Washington, DC

Arshad Hussain Page

Arshad Hussain

2534 Dwyer Lane, Lake Mary, FL 32746, USA

407-***-**** (Cell)

abo3kv@r.postjobfree.com

Http://www.linkedin.com/pub/arshad-hussain/6/b46/780

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