Customer Service High School

Harry B Kelly

Email: ********@**************.***

Address:

City: Macungie

State: PA

Zip: 18062

Country: USA

Phone: 908-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

29 years of food service management experience in a B&I setting. 29 years of chef experience. Excellent references available.

Educational Background:

High School Dipolma from Middlesex County College, Edison NJ 1/2001 to 5/1977 (Human Resource/ Personnel Certificate)

High School Dipolma from Livingston College, Edison NJ 1/2001 to 10/2012

High School Dipolma from Raritan Valley College, Edison NJ 1/2001 to 10/2012

High School Dipolma from Compass Group Training, Edison NJ 1/2001 to 10/2012

High School Dipolma from New Jersey Dept of Labor, Edison NJ 1/2001 to 10/2012

High School Dipolma from Serv Safe, Edison NJ 1/2001 to 10/2012

Job History / Details:

Summary

26 years of food service management experience in a B&I setting. 26 years of chef experience. Excellent references available.

Accomplishments

2012 winner Compass Group HERO Award for exceptional service

District Be- a -Star Champion - 2002, 2003, 2004,2005,2006,2007 District Purchasing Champion - 2003,2004,2005,2006 District Human Resource Champion- 2007 Member N.A.D.A.C (North American Diversity Advisory Council) - 2002,2003,2004,2005, N.A.D.A.C. Forms, Policies And Procedures Lead - 2003, 2004, 2005 Be -A -Star Account Of The year Nominee - 2005, 2006 Be- A- Star: Recipe For Success Winner - 2005 Presented "Day In The Life Of A Chef Manager" presentation to the Eurest Board - 2001 Co - facilitated Power Of Many I Class With Compass Training Dept. 2003, 2004

Newport Culinary District Coordinator - 2001 District Catering Guide Champion - 2001 Unit Level Business Plan Champion - 2001.

Experience

January 1983 to Current

Chef/ Manager

Eurest Dinning Service at Church & Dwight 469 N.

Harrison Street Princeton NJ.

Unit 3001 Manage total revenues of $807,000 Responsible for the success of both the culinary, catering and food service operation.

Serves as the primary chef for cafeteria, catering and executive dinning.

Adheres to HACCP guidelines to ensure efficient, safe and sanitary food production, preparation and presentation.

Duties also include menu development, inventory, ordering/purchasing, food cost controls, training, sanitation.

Personnel management including interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates.

Addressing complaints and resolving problems.

Oversee proper functioning of catering department.

Operate within the budget and identify new ways to improve the development of the business.

Manage all financials including budget development, forecasting, and financial reporting.

Manage cost controls and control expenditures for the account

Roll out new culinary programs in conjunction with Eurest marketing and culinary team.

Act as the direct liaison with the client

Education

2003 Middlesex County College,

Mediation Training Institute - 2004- Certified Professional In Resolving Workplace Conflict Human Resource/ Personnel Certificate

1977 Livingston College,

Liberal Arts

Raritan Valley College,

Spanish 1&2

Compass Group Training,

People Vision - 2000 -(customer service training) Culinary Masterworks I - 2000 Culinary Masterworks II - 2001 Quality Assurance Training - 2001, 2006,2008,2010, Star Associate Program - 2001 Compass College 1&2, 2006 Power Of Many I ( Diversity Training ) - 2001 Power Of Many II -2004 Power Of Many One - Train The Trainer 2003 Power Of Many II - Train The Trainer - 2004 What Matters Most - 2001 (customer service training) Developing Dynamic Leadership - 2003 Human Resource Development Workshop Series - 2005, 2012 Center For Excellence Refresher Training - 2004, 2006, 2007, 2008, 2009, 2010 Yan Can Cook Training 2008 Center For Excellence Breakfast Training 2008 Profiles Deli Training 2008,2011 Seven Essentials Of Customer Service Training 2007 Cashier Training - 2004, 2006,2007,2008,2009, Sexual Harassment Training, - 2005, 2006,2008,2008,2009,2010,2011,2012 We Speak (Spanish) Training- 2005 Compass Group Balanced Choice Program Training- 2007 (Wellness and nutrition) Loss Prevention Training 2007, 2008,2009 Chef Profitability Training 1, 2, 3 -2006, 2007, 2008,2009,2011 CFE Customer Service Training 2007, 2008,2009,2010, 2011, 2012

New Jersey Dept of Labor,

Seminars

Leaves Of Absence

Expanding and Establishing Human Resource Function

Supervisor Enrichment Skills

Selection and Interviewing

Resolving Conflict In The Workplace

Serv Safe,

Certified to 2016

Additional Information

Volunteer Activities Blue Jean Ball -Fundraiser for NJ Community Foodbank- 1998 to 2004, 2012 Sort By The Tunes NJ Community Foodbank - 2002, 2003 Compass Group Hurricane Relief Effort In New Orleans 2005 Red Cross Blood And Platelet Donor Red Cross disaster volunteer 2008,2009

Professional Affiliations

Society For Foodservice Management

Society For Human Resource Management

Multi Cultural Foodservice and Hospitality Alliance

National Society Of Minorities In Hospitality

Somerset County Cultural Diversity Commission

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