Angela Bernard

Email: abo3j8@r.postjobfree.com

Address:

City: Merced

State: CA

Zip: 95348

Country: USA

Phone: 559-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am seeking a challenging position where I will be able to utilize by verbal/written communication and organizational skills. I am easily motivated, gets along well with others, enjoy public contact, team player, customer service skills, problem solver, not afraid to meet deadlines, high energy, take charge when necessary, handle billing/consumer discrepancies/problems and I enjoy utilizing my leadership qualities. I work with minimal supervision. I also possess leadership skills, work well with diverse groups, good communication skills, think fast, follow detail instructions, works well under pressure. I have over twenty years experience in customer service, general office, office assistant, PBX operator (multi-line), accounts receivable, accounts payable, purchasing, invoicing, bookkeeping, spreadsheets, payroll assistant, secretarial, human resource coordinator, mail room operator, administrative file clerk, data entry, word processor, inventory control, ten key (touch/sight), benefit specialist, workers comp claims assistant, auto insurance representative, sort incoming mail, process outgoing mail (certified, return receipt, registered, fedex, ups), and also ordering of supplies.

Educational Background:

High School Dipolma from University of Phoenix, Fresno CA 1/2001 to 6/2012 (Psychology/Human services)

High School Dipolma from University of Phoenix, Fresno CA 1/2001 to 10/2012

High School Dipolma from Milan's Cosmetology School, Fresno CA 1/2001 to 10/2012

High School Dipolma from Adrian's Beauty College, Fresno CA 1/2001 to 10/2012

High School Dipolma from Delta College, Fresno CA 1/2001 to 10/2012

High School Dipolma from Southwest Junior College, Fresno CA 1/2001 to 10/2012

High School Dipolma from Susan Miller Dorsey, Fresno CA 1/2001 to 10/2012

High School Dipolma from Culver City Adult School, Fresno CA 1/2001 to 10/2012

Job History / Details:

Summary

I am seeking a challenging position where I will be able to utilize by verbal/written communication and organizational skills. I am easily motivated, gets along well with others, enjoy public contact, team player, customer service skills, problem solver, not afraid to meet deadlines, high energy, take charge when necessary, handle billing/consumer discrepancies/problems and I enjoy utilizing my leadership qualities. I work with minimal supervision. I also possess leadership skills, work well with diverse groups, good communication skills, think fast, follow detail instructions, works well under pressure.

I have over twenty years experience in customer service, general office, office assistant, PBX operator (multi-line), accounts receivable, accounts payable, purchasing, invoicing, bookkeeping, spreadsheets, payroll assistant, secretarial, human resource coordinator, mail room operator, administrative file clerk, data entry, word processor, inventory control, ten key (touch/sight), benefit specialist, workers comp claims assistant, auto insurance representative, sort incoming mail, process outgoing mail (certified, return receipt, registered, fedex, ups), and also ordering of supplies.

Highlights

I am a well rounded individual with the ability to learn and adapt to any given situation

Accomplishments

I am a certified massage therapist, physical therapist, manicurist, have a AA degree in Human Services and continuing for BS in Psychology.

Experience

April 2000 to 10/12/2012 12:00:00 AM

Wells Fargo Fresno, CA

Merchant Teller

My daily functions consist of handling merchant deposits, change orders, deposit slips, sorting incoming deposit slips, money order, cashiers checks, customer concerns and/or issues, temporary checks, promoting products (services), filing, purchase cash for change orders and distribute change to other merchants and tellers.

December 2001 to Current

Internal Revenue Service Fresno, CA

Data Transcriber/ Extractor/ Mail Room Clerk

My duties as a transcriber is to transmit information from the taxpayers 1040 on computer, downloads, if anything is wrong another departments pulls document and makes the appropriate changes to the tax document, if any information is missing and/or no signature it is then flagged and mailed back to the taxpayer and then refund is generated. I have also processed 1040x's and tax payments that is mailed in for current year and or prior year. As as mail room clerk mail is taken off truck, goes through security, placed on machines and the sorted to the appropriate department.

August 2006 to January 2007

Employment Development Department Fresno, CA

Office Assistant

My duties included answering phones, greet clients, unworkables, return mail, imports, e-faxes, images, exceptions 01f and o1fp applications, white mail, forms on line, make packets for new claimants, manual entries for clients who have urgent financial needs, process outgoing mail, and input missing information on incomplete applications and return un-signed applications.

September 2005 to August 2006

Sierra Conservation center Jamestown, CA

Office Assistant

Returned to previous assignment which is mentioned below-

Additional functions included the Warehouse- entering purchase orders, logging invoices, splitting documents, locating missing items which may have included overages, shortages, at the end of the month inventory, phone vendors, make on sight deliveries and other automated duties. Process camp orders.

May 2005 to September 2005

Department of Transportation Fresno, CA

Office Assistant

My duties included answering phones, process incoming and outgoing mail, operate pitney bowes/hassler mail machine, locate missing packages to the appropriate individual. Place remaining incoming mail into mail slot and also keep log of monies due on mail machine.

February 2005 to May 2005

Sierra Conservation Center Jamestown, CA

Office Assistant- Records Clerk

My duties as an office assistant in the records department included filing, and re-filing c-files, checking out files to counselors, lieutenant and other authorized personnel. Preparing files for main camps, re-checking files when the camp files return, filing chronos into the c-file, retrieving information on the DDPS/OBIS computer for inmate information and/or verify information. I also have to respond and retrieve files requested by analyst then retrieve and deliver for inmates who are in the process of paroling. It is a fast pace environment which I enjoy because know two days are alike.

June 2003 to January 2005

Crawford and Company Fresno, CA

Receptionist/ Benefit Specialist

I was a receptionist thru September 2003 then I was promoted to Benefit Specialist. As as a receptionist i answered phones, direct calls, take computer messages, sign for packages and direct to the appropriate individual, keep track of incoming and outgoing mail, give out new hire information, and direct walk-in clients. As a Benefit Claims Specialist my mission was to make sure all indemnity payments are made to claimants on time to avoid penalties. Contact primary treating physicians and verify current work status, phone employers verify claimant has returned to work, number or hours claimant is working if less than full time, email adjusters of any new information or current information, document on line, continue benefits until next doctors appointment. Let adjusters know when employer reserve is getting low that way they have time to contact the claimants employer. Maintain spreadsheet, respond to vendors, banks, check cashing facilities, speak with attorney's in reference to claimants files and there benefits.

May 2000 to June 2001

California State Automobile Association Livermore, CA

Auto Insurance Customer Service Representative

My duties were to maintain auto policies as well as memberships (new/renewal), make driver changes, add/drop vehicles, newly licensed drivers to existing policy holders, lien holder changes, proof of insurance, identification cards, lessor statements to lien holder on lease vehicles, insured letters for Real Estate Salesmen, also explaining such complicated business in simple terms to the insured. The position was very diverse, know 2 days are alike, face paced, enjoy being of service, going beyond the call of duty to the insured, also to fellow employees and supervisors who may have needed my assistance.

September 1999 to May 2000

Chadwicks Full Circle Salon Modesto, CA

Receptionist/Manicurist

I opened the salon (sometimes close), keep tidy, make appointments, manicurist/ pedicurist, call and confirm appointments for owner, prep clients for service, greet clients, run errands, wash towels, issue gift certificates and maintain vending machine.

June 1998 to January 1999

Tj Maxx Dublin, CA

Head Cashier/ Sales

Throughout the course of my employment I was responsible for greeting customers, processing returns, purchases, checking in packages, giving change to other cashiers, re-ticket merchandise, re-do four ways, mark downs, and try to de-escalate complaints before a manager gets involved, tidy store before closing, assist in making sure all customers are out of store at end of shift.

October 1998 to December 1998

Macy's Stockton, CA

Human Resource Coordinator

Heavy phones, filing, reviewing applications, phoning candidates for interviews, store tours, orientation, participate in group interviews, prepare new hire badges, update current employee packets, and order supplies for Human resource department.

April 1997 to June 1998

Volt Temporary Service Stockton, CA

Receptionist/ Typist

Heavy phones, filing, dictaphone, bookkeeping, reconcile bank statements, put checks in numerical order, ten key, greet clients, open front office, assist accounts payable and accounts receivable, prepare urgent care documents, new hire documents, drug screen paperwork and make tags for modular units.

February 1993 to March 1997

JBI Incorporated Upland, CA

Secretary/ Bookkeeper

Front Office, answer heavy phones, filing, bookkeeping, bank deposits, order supplies, secretarial duties, confirm work orders, make travel arrangements, greet clients, fax payroll, data entry, word processing, ten key, distribute incoming and outgoing mail as well as other automated office duties.

May 1989 to February 1993

Lumbleau Real Estate West Los Angeles, CA

Receptionist/ Customer Service

I answered heavy phones, filing, enroll students into program, order supplies, order new student packets, pick up checks from corporate office and distribute, bank deposits, explain program over phone/ in person to potential new students, enroll students for continuing education hours, and detail bookkeeping at end of the night and secure cash/checks and lock building.

January 1988 to May 1989

Remedy Temporary Service Marina Del Rey, CA

Receptionist/Typist/ Customer Service

I worked a variety of jobs through the above mentioned agency and i was sent to corporate offices, CPA firms and Attorney Offices to assist with receptionist duties, answering phones, filing and assisting in preparation documents for cases and/ or reconciling client statements.

February 1987 to January 1988

Kelly Services Culver City, CA

Secretary/ Receptionist

Same as mentioned above as well as a variety of PBX and phone operator and filing positions.

June 1985 to February 1987

Lynn Carol Temporary Agency Beverly Hills, CA

Receptionist/ Typist/ PBX Operator

I worked through the above mentioned agency and was kept busy on long and short term assignments due to my professionalism, promptness and ability to adapt to any given situation. I was sent to various establishments answering phones, filing as well as other automated office duties and would be given other assignments once employer became aware of other work related attributes i possessed.

Education

2014 National University Fresno, CA

Psychology

2012 University of Phoenix Fresno, CA

Human Services/Psychology

2007 Milan's Cosmetology School Clovis, CA

Massage Therapist

Certificate

1998 Adrian's Beauty College Modesto, CA

Manicurist

Licensed

1986 Delta College Metairie, LA

Word Processing

Certificate

1985 Southwest Junior College Los Angeles, CA

Business Administration

1984 Susan Miller Dorsey Los Angeles, CA

High School Diploma Business

My field of study was business administration and while in attendance I maintained a "B" average and good attendance not to mention being well liked by fellow school mates and instructors.

1984 Culver City Adult School Culver City, CA

Word Processing

Awards

Throughout my career I have received awards for job performance, going above and beyond, customer service, number of accounts in a given quarter, balancing, and perfect attendance.

References

References available upon request

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