Customer Service Manager

Location:

Puyallup, WA

Posted:

October 12, 2012

Contact this candidate

Resume:

Patrick Fiedelak

Email: abo3hb@r.postjobfree.com

Address:

City: Puyallup

State: WA

Zip: 98373

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Utilize my vast management experience to effectively communicate and facilitate

Continuous improvement of daily operations with team members to provide

exceptional customer service in a professional environment.

Educational Background:

Job History / Details:

Patrick W. Fiedelak

9412 134th STREET EAST, PUYALLUP, WA 98373 253-***-****

Career Objective:

Utilize my vast management experience to effectively communicate and facilitate

Continuous improvement of daily operations with team members to provide

exceptional customer service in a professional environment.

Summary of Qualifications:

* Over 33 years of experience in retail customer service

* Over 22 years of management in the customer service industry

* Proficient in Microsoft Excel, Power Point, Word and other applications

* Proficient in select enterprise software systems including Epicor and Kronos

* Effectively supervise a retail operation of 80+ team members

* Capable researcher, problem solver and communicator

* Extensive experience in administering and managing audits

* Skilled project manager and task delegator

* Strong ability to multitask

* Highly self-motivated, organized and efficient time manager

* Extensive experience in overall accounting and overall financial operations.

Experience

2012-Current: McLendon Hardware, Inc. Puyallup WA

2012: Zone Manager (Current Position)

2007 - 2012: Store Manager

* Supervised and supported a staff of 80 team members in providing quality goods and exceptional customer service

* Ensured adequate personnel are scheduled to meet store's day to day and emergency needs, within the guidelines of a labor budget. Communicated and consulted with Director of Human Resources and Staffing Specialists and participated in both the hiring and termination of new and existing Team Members.

* Provided McLendon Hardware's legendary customer service through courteous, efficient, and attentive service in a timely manner. Actively listens to and resolves customer concerns and special requests.

* Managed Inventory Specialist in investigating stock overages and outs. Ensured receiving is both accurate and timely.

* Managed the preparation of and work within approved budget allocation. Managed labor costs and expenses. Prepared deposits and did bookkeeping as needed

-Continued on next page-

9412 134th STREET EAST, PUYALLUP WA. 98373 253-***-****

* Recognized and resolved safety issues. Ensured staff is trained in safety procedures

* Ensured that Team Members training is being maintained. Managed on going training needs, and supported training department goals.

* Maintained store appearance, ensured it is neat, organized and well merchandised

1991 - 2007: McLendon Hardware, Inc. Puyallup, Assistant Store Manager

* Assisted Store Manager in all aspects of Store Manager duties and responsibilities. Additionally was responsible for all team member training in the store.

1979 - 1991: McLendon Hardware, Inc., Renton and Puyallup, Sales Team Member

* Provided exceptional customer service in all aspects in the hardware, building retail environment

* Conveyed expert product knowledge to customers

* Provided expert advice to customers with their home improvement project in all departments.

* Cashiering

* Managed inventory control in the department, including stock shrinkage outs overages.

* Stocked in coming freight. Merchandised all aisles in the department including endcaps and displays.

Education:

* Johnson High School, Savannah GA. 1978

* Highline Community College, Midland WA. 1984

Industry Training/Certifications

2009: Management Training

* Successfully completed 12 weeks management training program

2010: Extreme Retail School

* Successfully completed one week Art Freeman course in Retail Industry Knowledge

2000: Washington State Department of Agriculture Pesticide/SPI license

9412 134th STREET EAST, PUYALLUP, WA. 98373 253-***-****

Recognition and Accomplishments:

2011: Had the only store in the McLendon Hardware chain that exceeded budget.

2010: Puyallup McLendon store was first store to surpass last year sales.

2008, 2009, and 2010: Trained three assistant store managers that were under my supervision, who have been promoted to Store Managers for McLendon Hardware.

9412 134TH STREET EAST, PUYALLUP, WA. 98373 253-***-****

Professional Refrences

Jacob Forgey

Administrative Services Manager

Denco Sales

1012 S. 68th St.

Tacoma WA 98408

253-***-****

Ronald Neubaum

Sales Team Member

McDaniel Hardware

18509 126th St. S.E.