Manager Project

Debra Reams

Email: abo3fb@r.postjobfree.com

Address: **** ********** ******, #**

City: West Des Moines

State: IA

Zip: 50266

Country: USA

Phone: 515-***-****

Skill Level: Experienced

Salary Range: 45

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debra Reams Resume

Phone: 515-***-**** 3000 University Avenue, #86

E-mail: abo3fb@r.postjobfree.com West Des Moines, Iowa 50266

Qualifications

Training:

Accumulated over 25 years of experience and instruction in training individuals, as well as groups, in various aspects of computer use. This includes:

* Implementation Coordinator/Software Trainer-nationwide customers

* Training consultant for new systems rollouts, including course development/materials, training of users and follow--up support

* Trainer of individuals/small & large groups on the all usage of PC/Mac and networks (PC/Mac/Desktop/Network/Mainframe).

* Fulfillment of new/ongoing training requirements for each group/individual staff members within company.

* Provided needs assessments for reduction of new hires` training time (example: reduction in one group from six to three months` time).

* Responsibility of all installed systems/software documentation, which included compiling project data, quality assurance as well as writing of user and technical manuals.

* Assisted in promotion and development of -Train the Trainer- program for centralized trainers.

* Creator, composer and trainer of staff in the use of software products as well as training user manuals and references.

* Project lead of new on-site installations of company software.

* Manager of training programs, which included budgeting, scheduling, testing, training facilities, user training levels and individual CBT`s.

* Creator/developer of class curriculums, content and materials.

* Manager/leader of seminars/sessions for all City of Anaheim staff.

* HR developer/facilitator of soft-skill classes for City-Anaheim staff (customer service/time management/conflicts/team building/new-hire)

* Education Team Co-Leader: managing of projects, members and assignments. Served as IT Librarian and webpage author.

Technical Writing:

Possesses over 25 years of experience in various aspect of technical writing, which has included:

* Instrumental in complete re-organize of departmental areas. Involved related documents, procedure book, direction for staff as well as new reference documents and training.

* Assisted in use of SharePoint, HTML, Photoshop, Visio files individually and on Internet.

* Completed company-wide document creating and revising as required.

* Compiled data, coordinating and composing technical manuals (systems).

* Developer of PC/MF software quality assurance testing/coordination of tests-served as data compiler.

E-Learning:

Development/leader of online Distance Learning classes, including use of DL software (Centra), video-learning, video-taped classes.

* Webex trainer for all types of software/activities

* Facilitator of conferences, meetings and training classes via web training.

* Developer of standard, in-house, online staff education.

* Completed extensive training for specialized skills for this program.

* Development of e-learning self-training sessions through Intranet. Development included module design, authoring and formatting for IT staff (use of Front Page and Macromedia products).

Help Desk:

Served as Help Desk Manager for over 9 years, with duties that included:

* Supervisor of help desk staff.

* Assisting with software issues, all incoming calls as well as staff assignments and projects.

* Manager of over 1200+/month calls to the help desk/85% first response resolution

* Responsibility for all mainframe, network and desktop applications.

Project Management:

Served as project manager for department-wide network installation, conversion, coordination, and training projects. This included:

* Serving as Project Manager for 11 City departments, with the inclusion of all IT requirements.

* Developer required project plans, coordination and approvals.

* Project Leader for the majority of projects per request of department heads.

* Follow-up management of projects and completions.

* Manager of all file conversion projects within City of Anaheim.

Other Computer Skills:

* Visio Designer: Designed and developed complete flow charts for all aspects of division`s work. This included overall flows for critical issues, projects, requests, flows of existing procedures.

* Webpage Author: Responsible for various company webpages, including design, development and ongoing management of information gathering.

* Quality Assurance: Oversaw all quality assurance development of all PC-based applications, MR-based programs developed both in-house and conversions of existing packages.

* Network Manager and System Manager: Managed HP3000/Macintosh-Appletalk connected networks and HP3000/HPDesk management.

Other Work Skills:

* Includes: Union Executive, HR Hiring Panel, Supervisor (various areas), School Teacher, Contract Coordinator, Marketing Coordinator, Hospital staff, Receptionist, Senior Hotel Desk Clerk, Volunteer (Church Youth Counselor, Hospital, Faith work)

Work History

1/11 to present Individual Consultant/many Volunteer opportunities

2/08 to 1/11 Wells Fargo Merchant Payment Solutions/Sales Technology Solutions W. Des Moines, IA

Technical Writer/Editor: Responsible for departmental documents, manuals, technical specifications for Financial reports, forms, templates, graphics.

6/07 to 2/08 Training Contractor Throughout United States

PC Trainer: Individual clients/small companies

3/04 to 6/07 Harland Financial Solutions Throughout United States

Implementation Consultant/Trainer/Coordinator: Trainer of company software onsite at client sites. Coordinator/trainer of software administration, development/setup; post conversion support. Extended stays at sites.

10/02 to 3/04 Training Contractor Throughout State of Iowa

AIG Training Consultant/PC Trainer: new systems rollout trainer/floor support/class development and presentation (classroom/web-based/distance learning)/Individual clients

4/00 to 10/02 Marsh, Inc. West Des Moines, Iowa

Trainer, Technical Writer

1/99 to 4/00 De La Rue Software Solutions Cedar Rapids, Iowa

Training Consultant/Implementation Coordinator

10/97 to 1/99 SCT Corporation (contractor for all City IT functions, Anaheim, California

Training Manager, Project Manager, Help Desk Manager

1/90 to 10/97 City of Anaheim Anaheim, California

Training Manager, Help Desk Manager

9/81 to 1/90 City of Anaheim Anaheim, California

Trainer, Technical Writer, Network Manager, System Manager

Education Wartburg College (Waverly, Iowa) Bachelor of Music Education

Resume of Debra Reams

(Other information available upon request)

(MS Word-formatted document available upon request)

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