Customer Service Manager

Cindy R Kuykendall

Email: abo3em@r.postjobfree.com

Address:

City: Port Charlotte

State: FL

Zip: 33954

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable manager, skilled in working with a diverse group of people. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Dedicated and detailed oriented that can adapt to many differing situations using skills acquired from the various positions held in the past 25 years.

Educational Background:

High School Dipolma from Endicott College, Beverly MA 1/2001 to 5/1981 (Retail/Fashion Design)

High School Dipolma from Edison College, Beverly MA 1/2001 to 10/2012

Job History / Details:

Career Overview

Energetic and reliable manager, skilled in working with a diverse group of people. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Dedicated and detailed oriented that can adapt to many differing situations using skills acquired from the various positions held in the past 25 years.

Skill Highlights

Meets deadlines

Schedule management

Project planning

Attention to detail

Microsoft Office skills

Problem resolution

Administrative support

Multi-tasker

Excellent customer service

Telephone skills

Detail orientated

Highly organized

Presentation development

Self starter

Core Accomplishments

Management

Collaborates with teachers, parents, ministries, boards, and other teams, to ensure smooth work flow and efficient organization of operations.

Prepares presentations and meets with customers or parents of new students.

Create and maintain budget, curriculum, policies, pamphlets and spreadsheets.

Training

Successfully trained new teachers and catechists with policies, procedures and curriculum.

Operations

Accountable for all operations of busy office, including management of student files, hiring of employees, scheduling of meetings, vacations and substitutes.

Administration

Created files, guidelines, policies and procedures and implemented all.

Customer Service

Available to meet with parents/parishioners at their convenience, resolved any issues or problems.

Respond to e-mail and voicemail messages as soon as possible.

Professional Experience

July 2009 to 10/11/2012 12:00:00 AM

St. Maximilian Kolbe Catholic Church Port Charlotte, FL

Coordinator of Religious Education and Youth Ministry

Coordinate all religious classes from Pre-K - 12th grade in both Spanish and English speaking communities. Organize and maintain records on all students and catechists. Review of programs used, order and implement for school age, youth group, and adult faith formation programs. Arrange and carry out Baptisms, weddings and funerals. Also oversee special Masses, diocesan events, fund raising activities and meet with various boards to report on the Faith Formation Department.

August 1998 to July 2009

St. Maximilian Kolbe Catholic Church Port Charlotte, FL

Director of Kolbe's Kids Preschool

Managed pre-school for four and five year olds, hired teachers and classroom aides, maintained records of enrolled students and handled daily activities. Created registration forms, parent handbooks, and curriculum used in the school. Maintained records and paperwork required by Department of Children and Families of Florida, met with DCF case workers, and ensured all regulations were met. Promoted school through advertising, cold calls, and networking with "Mom" groups.

May 1995 to July 1999

Plaza View V Condo Association Port Charlotte, Florida

Secretary/Manager

Managed day to day operations of a condominium association, met with association board, maintained records and oversaw maintenance. Scheduled meetings, presentations, and yearly board meetings.

January 1988 to April 1994

Sun Bank and Trust Port Charlotte, FL

Head Teller

Managed operations of teller line. Filed reports, trained new tellers, managed schedules, ordered supplies and promoted bank services.

Education

1981 Endicott College Beverly, MA

Associate of Science Retail/Fashion Design

Dean's List for both years. Member of Phi Theta Kappa. Worked on yearbook committee. Internship first year at fabric store in Waterville, ME, and second year at Jordon Marsh in Beverly, MA. Worked part-time during last semester at Edgo Design Lab, a division of Mighty Mac Coats in Lawrence, MA. Received position of Lab Coordinator upon graduation from Endicott College.

Edison College Punta Gorda, FL

Finance and Early Childhood

Attended during my career in banking, and then when I was directing the Pre-school. Did not receive a degree. Maintained certification as director of pre-school through on-line coursework, conferences, and classes.

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