Medical Quality Assurance

Evangelyn Williams

Email: abo3dr@r.postjobfree.com

Address: **** ****** ****

City: Richmond

State: VA

Zip: 23224

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: 45

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Evangelyn Williams

2624 SUSTEN LANE

RICHMOND, VA 23224

Phone: 804-***-****

abo3dr@r.postjobfree.com

Objective

To obtain a professional-level position that utilizes my health care experience and administrative talents

Ability Summary

Over 10 years professional experience assisting physicians administering Podiatry related treatment. Exceptionally compassionate to the quality of patient care. Possess sound communication and interpersonal skills. Profound knowledge of medical terminology, interpreting medical records; patient education; medical office supervision; medical insurance and managed care billing, policies and procedures, medical office administration.

Additional Information

Proficient in Microsoft Word, Excel, PowerPoint, SuccessEHS/EMR, Comment GWReport and Edge

Created a Podiatric Radiology manual for x-raying patients in the office setting. Performed and Instructed the Radiology In-Service for co-workers at multiple office locations helping them to understand anatomy, pathology, anticipation of x-ray views to be taken and x-ray developing techniques. Medical Info representative at multiple health fairs. 50 wpm typing speed proficiency.

Employment History

Patient Enrollment Specialist (Part-time)

08/2012 - 09/2012 The Faces of Hope - Fighting & Preventing Childhood Obesity Richmond, VA

* Schedule orientation appointments for children to participate in weight management program

* Organize calendar of classes for fitness, nutrition and behavior health instructors for two locations

* Answer multiple phone lines, fax certificate of medical necessity requests and maintain EHR database

Manager/Patient Service Coordinator (Full-time)

04/2008 - 04/2011 Southern Virginia Foot & Ankle Center Colonial Heights, VA

* Supervised office employees in patient scheduling, registration, medical records, data entry and processing

* Delegated various office tasks and duties to medical staff

* Performed clerical and administrative functions such as ordering supplies, managing multiple phone lines, organizing filing system and reconciling deposit funds

* Operated office equipment using software applications for patient correspondence, invoices, letters and voice mail messaging systems

* Balanced monies, applied payments to patient accounts, maintained accurate detailed collection and held claim reports

* Provided detailed explanation to patients' billing inquiries

* Reviewed/corrected and processed Physician's electronic superbills for accurate ICD-9, CPT and HCPCS coding for patient office visits, hospital out-patient surgical procedures and in-patient hospital stays

* Processed deposits to be transferred to the billing company using e-bridge solutions

* Addressed and resolved patient's medical and insurance billing concerns

* Scheduled appointments for initial and follow-up visits

* Recorded patients' medical information and vital signs

* Facilitated communication as a liaison for patients, doctors and insurance companies to promote excellent customer care service

Site Coordinator/Podiatric Medical Assistant (Full-time)

03/1998 - 03/2008 Family Foot Care/Foot & Ankle Specialists of Virginia Richmond, VA

* Completed medical record reviews and requests

* Assessed patient needs, and performed radiography and interpretation

* Prepared medical instrument trays in patient clinic for routine foot care and in office procedures

* Scrubbed, disinfected and packaged instruments for daily autoclave sterilization

* Provided in-service training to employees on how to properly wrap surgical tray instruments demonstrating sterile supply techniques

* Performed laboratory tests, vascular examinations (PVR) of the lower extremities

* Obtained prior authorizations for DME equipment, in-office procedures, out-patient surgical procedures, physical therapy, MRI, CT Scans and T-99 Bone Scans

* Performed post-operative dress changes and preliminary work-ups for surgery patients, collecting pre- and post-operative specimens, and administering physical therapy

* Observed, recorded and reported to physician the patient's condition, injury, treatment provided and reactions to drugs inputting data into the Electronic Medical Records system

* Successfully handled disability and worker's compensation forms and letters of medical necessity

* Filled out re-credentialing and licensing forms for physicians and maintained OSHA manuals

* Preserved quality assurance and safety practice standards adhering to strict HIPAA compliance guidelines

Lead Associate/Floor Support Supervisor (Part-time)

01/1999 - 04/2001 Judith Fox Staffing/Martin Agency Advertising and PR Services Richmond, VA

* Supervised and trained 30-40 associates on Accu-Chek blood sugar monitors in a call center

* Assisted new associates with call preparedness, manual tracking of reports, and user's manual

* Troubleshoot complicated situations

Education and Training

Completion Date Issuing Institution Qualification Course of Study

05/1996 Ohio College of Podiatric Medicine DPM Podiatry

05/1990 Trinity College Bachelor's Degree Biology

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Certificate of Appreciation Richmond City Health District - MRC 04/2012

Introduction to Incident Command System FEMA 02/2012

Limited Radiologic Technologist/Podiatry State of Virginia 06/2006

Certificate of Residency Dept. of Veterans Affairs 06/1997

Honors & Activities

Medical Reserve Corp (MRC) - Volunteer in promoting healthy living. Respond to public health emergencies or disasters. Participate in emergency preparedness training, drills, full scale exercises and community outreach events. (7/2007 - present).

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