Quality Assurance
Resume:
Suzette Montgomery
Fullerton, CA *****
****************@*****.*******://www.linkedin.com/in/suzettemontgomery
Business Systems Analyst
Experienced Information Systems Professional serving as a liaison between end-user groups
and IT functional areas to solve problems, identify opportunities for improvement, and
meet business requirements. Diverse experience in a variety of IT positions working in
biotechnology, aerospace, and higher education. Key competencies include:
All phases of SDLC
Systems analysis and design
Quality and ERP systems
Training and user support
Metrics development and reporting
Building cross-functional relationships
TECHNICAL SKILLS
Business Objects Report Writer, Remedy, HP SDLC, Document Manager (EDMS), OBIEE Answers
Understanding of SQL and Relational Database architecture
Excel (advanced), Access, PowerPoint, Project, Publisher, SharePoint, Visio, Word
(expert)PROFESSIONAL EXPERIENCE
Beckman Coulter Inc. - Brea, CA 20072011Quality Management Systems Administrator, Corporate Quality Operations Team
Performed multiple roles working with Business Systems Analysts, IT functional leads, and
Regulatory personnel.
Analyzed system issues, collected requirements, designed solutions, improved user
training materials, tested and implemented software modifications, and evaluated vendor
software.
Major Accomplishments
CAPA System User Support. 2007 2011
Analyzed user requests for immediate problem resolution or assignment to the appropriate
resource.
Transferred user request management from an Excel spreadsheet to Remedy, creating a
single source of information for the Business Team and IT developers.
Became a Remedy SME, participating in UAT and teaching other users how to generate
reports.
Kept users apprised of active request status. The improved rapport with users facilitated
greater reporting of issues and cooperation in problem resolution.
Developed and maintained project schedules for software application change releases.
Quality Systems Software Verification and Validation 2011
Appointed to newly formed team tasked with bringing Quality Management Systems into
compliance with international software V&V quality standards.
Participated in team review of applicable international regulations and developed V&V
test plan document templates that met international standards.
Wrote comprehensive test cases that were used as examples for team members.
Team UAT ensured successful implementation of several complex software change releases.
Corporate Quality and Regulatory Affairs Metrics Reporting 2007 2010
Produced monthly and quarterly Quality Metrics reports from multiple sources. Tracked
CAPA Plans to promote completion by assigned due dates. Maintained metrics definitions
document.
Streamlined the data collection process to decrease the time to produce the reports from
four days to one.
Established procedures to review and crosscheck data resulting in fewer errors and
eliminating time spent on quarterly data reconciliation. Worked with Regulatory Affairs to
ensure the integrity of AE/PCA data.
Reduced overdue CAPA plans from an average of twenty per month to less than one.
New Board members and Quality VPs used the Q&RA Metrics definition document to get a
quick understanding of the monthly metrics reported.
Suzette Montgomery 714-***-**** page 2
OBIEE Conversion 2009
Project to convert all Q & RA reports generated from Business Objects to OBIEE Dashboards
that would serve as a single source for all Q&RA information needed by operational
managers to top executives.
Worked with cross-functional design teams to storyboard dashboards and report
requirements.
Created dashboards and reports to test the design of the data warehouse structure and RPD
layer.
Developed Business Object reports for data cleanup and verification.
Improved Service Desk User Support 2008 2009
Self initiated effort to develop a closer working relationship between the Business Team
with Service Desk Supervisors to improve level one handling of user calls and improved
documentation needed for level two problem resolution.
Hosted monthly teleconference meetings and developed metrics reports to monitor
effectiveness.
Procedures, templates and FAQs were developed for Service Desk technicians worldwide.
Improved cooperation during release deployments led to quicker identification and
resolution of software bugs.
As users began self-reporting via Remedy and e-mail, Service Desk technicians made
efforts to contact users to collect missing information before escalating tickets for
level two resolution.
Level two problem resolution for international user requests decreased overall from three
days to one.
ADDITIONAL RELEVANT EXPERIENCE
Access Database Administrator, Regional Center of OC (non-profit health services
organization) 6-month project.
Customized Access database for data entry and collection of consumer satisfaction survey
data.
Queried and extracted survey data for quality assurance, statistical analysis and
reporting (SPSS).
Instructor Computer Information Systems (part-time) Fullerton College, 5 years.
Taught Introduction to Personal Computers and MS Office applications, including MS
Access.
Sr. Information Systems Analyst, Honeywell (formerly AlliedSignal), 3 years.
Key liaison between system users and IT, providing user requirements documents for
software development teams.
Departments supported:
Shop Production Planning, Manufacturing Engineer, Contract
Administration, Order Entry, and Shipping.
Programmer Analyst, Honeywell (formerly AlliedSignal), 5 years.
Requirements assessment, external and internal design, programming and testing, user
training.
Systems Supported: MRP, shop floor control, capacity planning, shipping, and
manufacturing engineering configuration control.
Programmer, Raytheon (formerly Hughes Aircraft), 2 years.
Maintenance and development programmer for cost accounting and configuration control
systems.
EDUCATION
Masters of Business Administration, Management and Organization Behavior - Loyola
Marymount, Los Angeles, CA
Bachelors of Science, Computer Science California State University, Sacramento, CA
Professional Development & Training:
Relational Database Design [RDMS] Oracle and SQL in Oracle Database 10g, SkillSoft,
2/2012
GAMPr 5 and 21 CFR Part 11 Computer Systems Compliance, taught by Conformity, 5/2011
Agile PLM Product, Portfolio, Quality, Collaborations, and Administrator Management,
Oracle, 11/2010
OBIEE Answers Dashboard/Report Application Development, taught by BI Consulting, 10/2009
Excel Advanced, Pivot Tables, taught by ExecuTrain, 2008
Quality & Process Improvement Workshops, taught by Gary Conkle of Beckman Coulter, 6/2008
Lean Six Sigma 101/ 5S, Beckman Coulter, 2/2008
Introduction to Oracle: SQL & PL/SQL, Cypress Community College, 2007
Current AFFILIATIONS
Community Non-profit Organization: Newsletter Editor, Public Speaking Team, and volunteer
at large since 2001.
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