Project Manager Customer Service

.

James Frame

HRD/Safety/OD DEVELOPMENT

James M. Frame

PO Box 630426

Highlands Ranch CO 80163

Cell: 303-***-****

Email: abo3dc@r.postjobfree.com

Education

Ed.D., Walden University, Minneapolis, MN, anticipated graduation January, 2012

Adult Learning and Learning Organizations

Dissertation: TBD

M.A., HRD, Webster University, St. Louis, MO, 1997

Human Resources Development and Management

Thesis: Frame, J. (1996) A Descriptive Analysis of Employee and Management Perceptions on

Various Management Systems, Organizational Development and Communication Training,

Unpublished Master's thesis, Webster University.

B.A., Social Science, Northwest Nazarene University, Nampa, ID, 1990

Political Science

BUSINESS ADMINISTRATION

Professional Experience

Business Development, PSC Industrial Services, LP. (2009 to Present)

As a business development professional for PSC I have been responsible for business

development and market share expansion primarily for the Denver market. Additionally,

worked at expanding PSC's new technology, Rhino, into existing market locations. Annual

revenue projections are 1.5M in new projects for the Denver market.

- Added 2 new accounts in the first 6 months with PSC.

- Instrumental in a smooth implementation of field utilization of Rhino Technology with a

95,000BBL/Day refinery.

Field Project Manager, Chevron Environmental Management Company. (2007 to 2009

)

As a

consultant, provided for the daily oversight of field operations on two oil fields.

Developed, interacted, and communicated with business partners and customers. Ensured all

operations are completed to Chevron standards. Conducted after action reviews, job site

safety inspections, and oversaw the creation of standard operating procedures, and general

safety policies. Monitored all work processes to be in compliance with OSHA and Cal-OSHA

regulations.

- Completed $9.5M worth of projects, in multiple locations - on time, within budget, and

with zero OSHA recordable incidents.

- Developed and wrote field operations manual for field project managers.

- Successfully identified and delivered lean sigma process improvements to save over

$200K.

- Earned 1 year Incident Free Operations in two locations - simultaneously.

- Re-designed estimate tools and instituted real-time budget tracking using MS Excel.

Chief Operations Officer/Corporate Secretary, AZS Corporation. (2005 to 2007)

Supervised the selecting, hiring, and training of employees and agents. Provided research

expertise and day-to-day operational guidance to team members and investors. As a

Corporate Secretary, negotiated all business insurance and workman's comp policies.

Oversaw all daily operations and training of agents in three office locations.

- Designed and successfully developed organizational structure for two C-Corps and one

LLC.

- Successfully boosted a 20% increase in commissions earned $4.9M on a total sales volume

of $69M.

- Designed and wrote company policy & procedures manuals.

- Partnered with local businesses and developed a 'Lunch and Learn* training program for

agents and staff.

- Established an online corporate accounting and employee direct deposit system using

Quickbooks Pro.

- Wrote 6-month, 1-year, and 3-year business plans to successfully secure additional

$300K for company expansion.

National Field Trainer, American Family Insurance. (2002 to 2005)

Responsibilities involved providing Product Core training and Sales Skill development for

new agents and Customer Service Reps. Traveled throughout corporate locations delivering

training and providing one-on-one business development for agents and staff.

- Designed and developed classroom performance assessments for technical training that

was implemented company-wide.

- Participated in curriculum re-design of sales force development process for new agent

training program.

- Facilitated over 1000 hours of classroom training in 2004.

- Created staff training program and workshops for independent agent offices.

Independent Consultant. (1997 to 1999

)

Town and Country Electric, Inc. (1999)

- Researched, developed, and wrote a new employee handbook for the commercial and

residential divisions, to include policies on EEO, Safety, and Harassment.

Intermountain District Church of the Nazarene, Camps Board

(

1998)

- Designed and delivered a program for management development for their camping

leadership. Selection committee member for hiring new district manager.

Yarger, Decker & Associates (1997)

- Created new position classifications for developing a new compensation program for the

City of Hoover, Alabama. Wrote over 200 position descriptions, wrote compensation analysis

questionnaires, and consolidated positions for a new compensation program for Auburn

University.

IEC Group (1997)

- Conducted over 150 job analyses and wrote all job descriptions and summaries for the

Yakima Indian Nation. Identified benchmark positions for a salary survey and classified

positions. Worked off of a Point Factor and Market Based approach to pay structures and

classifications.

United States Army (1986 to 1997)

Progressed through multiple positions of increasing authority from Private to First

Lieutenant: Eleven years; Served in diverse settings from Heavy Equipment Field Engineers

to 82nd Airborne Inspector General Staff.

- Distinguished graduate, Officer Candidate School, 1990

- Train-the-trainer Course, 1990

- 71L Administration Course, 1986

TEACHING

Teaching Experience

Adjunct Faculty, University of Phoenix: Boise Campus & Online. (2001 to 2004)

Courses taught:

- Skills for lifelong learning

- Critical Thinking

- Contemporary Business Issues

- Communication Skills for career growth

- Human Resource Management

- Human Relations and Organizational Behavior

- Management and Supervision

Adjunct Faculty, ITT Technical Institute: Boise Campus. (2002)

Courses taught:

- GE 347 Group Dynamic

- EC 321 Introduction to E-Commerce

- GE 241 Oral Communications

- IT 102 Needs Assessment and Project Planning

Adjunct Faculty, George Fox University: Boise, ID Campus. (1997 to 2001)

Courses taught:

- Organizational Behavior

- Management & Supervision

- Business Ethics

- Personal and Organizational Communication

- Group Dynamics

- Leadership

- Survey Research

- Christian Faith and Thought

- Human Resource Administration

- Organizational Learning

- Health Issues in the Workplace

Presentations Given

Frame, James. "Diversity Moment: A village of 100." A workshop presentation given for

Chevron Environmental Management Company and Business Partners, Bakersfield, CA. (April,

27, 2009).

Frame, James. "Diversity in the workplace." A workshop presentation given for Chevron

Business Partners, San Ardo, CA. (May 7, 2007).

Frame, James. "Classroom Design: Making Learning Fun." A workshop presentation given for

American Family Insurance: Training Conference, Madison, WS. (January, 2003).

Frame, James. "Ethics in the Workplace." A workshop presentation given for the Idaho

Migrant Council, Nampa, ID. (June, 1998).

Professional Development

Certifications/Licenses

Chevron (2007 - 2009)

- Person Leading Work

- Hazard Recognition

- Root Cause Analysis and 5 Why Analysis

- Look Up and Live

- SMITH system driver training course

Medical First Responder Certification (48 hour) (2009)

California Residential-Elderly Administrator Certification (2008)

Chevron Operational Excellence Certification (2007)

California Real Estate License (2005)

Idaho Insurance License (Property, Casualty, Life and Health) (2003)

Ed Jones Train-the-Trainer (2002)

Dale Carnegie Sales School (2002)Technical Skills

- MS Office: Outlook, Word, Excel, PowerPoint

- MS Publisher

- MS Project

- QuickBooks

- Apple: Mail, iPhoto, iTunes, iCal, Address Book

- iWork 09: Pages, Numbers, Keynote

Contact this candidate