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Management Customer Service

Location:
Santa Barbara, CA
Posted:
October 11, 2012

Contact this candidate

Resume:

Keith Kowalski

Email: abo3c9@r.postjobfree.com

Address: **** ****** *******

City: Santa Barbara

State: CA

Zip: 93105

Country: USA

Phone: 619-***-****

Skill Level: Senior

Salary Range: 160

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEITH T. KOWALSKI, D.D.S.

36530 Calle Esperanza

Cathedral City, CA 92234

Mobile: 619-***-****

Residence: 760-***-****

e-mail: abo3c9@r.postjobfree.com and abo3c9@r.postjobfree.com

CURRICULUM VITAE

CLINICAL EXPERIENCE

Private Practice, San Diego, California, 1992 - present:

Extensive continuing education and experience in cosmetic and restorative dentistry, endodontics, surgical implantology, soft tissue management, comprehensive treatment planning, case presentation, sleep dentistry, practice management, and customer service.

BUSINESS OWNERSHIP & DEVELOPMENT Strategic Business Planning:

Exploration and acquisition of three existing private Practices. Merged the groups into a single facility. Grew the organization from approximately $200,000 annually to over $2,200,000 within a decade then transitioned out of the organization to pursue other practice venues.

Demographic and marketing expertise. Developed mathematical analyses to explore the effect of reduced fee PPO plan participation.

Instituted strict management of Accounts Receivables and cash flow by incorporating sound business management, clear collections policies, and alternative Patient Financial Arrangements

Practical training in employment law, business taxation and budgeting.

My greatest success has been integration of computer systems and technology into the Practice. Accuracy and case acceptance improved dramatically by use of these tools.

Recruited colleagues for space sharing arrangements to utilize existing facility

Growth in Clinical Areas by Expanded Services, In-House Specialty Care, and Employee training:

Addition of clinical services such as Soft Tissue Management, Implant surgeries, Sleep Dentistry (Oral Sedation and in-service Anesthesiologist), Orthodontic services including InvisAlign

Employment of onsite Dental Specialists to treat complicated cases in same locale.

Developed unique New Patient interview process aimed at creating a comfortable environment for new patients to discuss their lifetime, comprehensive, goals for dental health. Intensive staff training on customer care and patient education. Replaced prevalent "patch and fill" mentality with lifetime, preventative and cosmetic care.

Personnel Management:

Recruited, trained and coached over 70 employees including 21 Associate Dentists

Reduced headcount to satisfy cost reduction objectives

Along with outside consultant developed detailed Policy Manual which ensures compliance of Federal, State and OSHA rulings.

EDUCATION University of California, School of Dentistry, San Francisco, CA

D.D.S., June 1992, B.S. Dental Science, June 1992

College of William and Mary, Williamsburg, VA

B.S., Major in Psychology, Minor in Chemistry, May 1987

PROFESSIONAL

SERVICE

San Diego Comprehensive Oral Health Center, San Diego, California 1995-1997, Co-Founder and Chief Financial Officer

Founder of this non-profit charitable dental clinic that supplies low and non-cost dentistry to persons with disabilities and/or complicated health problems. Fund raising, development of business plan, incorporation of the non-profit charter, and application for grants. Facility and equipment acquisition, recruitment of provider dentists.

California Dental Association (CDA), Sacramento, California, 1992-1993

Southern California liaison to the Council on the Young Dental Professional

Created programs for dental professionals under the age of forty that address, and help professionals adapt to changes in the dental profession including: OSHA seminars, topics in practice management, and cutting edge clinical techniques. This council selects, administers, and supervises young dentist contacts within all component societies and administers the CDA mentorship program.

American Dental Association (ADA), Chicago, Illinois, 1991-1992

National Consultant on Practice Management

Advisor to the ASDA board. Undertook projects on subjects related to the administration of a dental practice. Monitor practice management seminars, courses, and programs offered at dental schools and assist in disseminating information about ADA`s OPTIONS program

Served as student liaison to the ADA council on Dental Practice. Identified issues about which the association needs to develop policy.

UCSF Dental School, San Francisco, California, 1988-1992

CDA Representative (elected position)

Arranged speakers on special topic with particular emphasis on organized dentistry and practice management. Lecturers included accountants, bankers, certified financial planners, practice management consultants, and practice brokers. Lectures helped enhance students` education in practical aspects of the profession.

Special project: In concert with the CDA representatives from the other four California dental schools, lobbied for passage of California Assembly Bill 2956, which would allow dental students to work as hygienists.

Sat on the Board of Student Government at UCSF and retained full voting rights in the CDA House of Delegates.

UCSF Dental School, San Francisco, California, 1991

Editorial Board, Student Research Journal

Review, evaluate, and select from submissions, papers to be published in the annual student research journal -The Dental Explorer.- Advise researchers on ways to improve quality of work to be published.

UCSF Dental School, San Francisco, California, 1991

Student Government Representative, UCSF Ethics Committee

Create a school wide policy for systematic reporting and resolving of ethics violations occurring within the school. Acted as liaison between students and faculty in order to maintain anonymity of involved parties.

Health Careers Club, College of William and Mary, Williamsburg, Virginia

President, 1986-1987

Vice President, 1985-1986

Coordinated and promoted speaking events for this pre-medical/pre-dental club of 330 members. Co-creator of the club`s mentor program, pairing club members with area dentists and physicians for frank discussions and observation of practice. Directed community service functions, including fundraising for children`s health organizations.

RESEARCH National Institute of Dental Research (NIH), Bethesda, Maryland, Summer 1989 Research Fellow

Researched literature and prepared the research plan. Investigated the basic mechanisms of pain and endogenous opiates, how they are initiated and how they affect the control of pain in the CNS, involving surgery, histology, immunocytochemistry, and design of statistical methodologies on computer.

Attended lectures on all aspects of research, public health, future of health care in the United States, grant development and grant writing techniques.

Loma Linda University Medical Center, Loma Linda, California, 1986

Research intern in Radiation Oncology

Assisted J.O. Archambeau, M.D., F.A.C.R., on research project undertaken in conjunction with Beckman Research Institute, City of Hope. Conducted literature search and review. Designed computer model to demonstrate three-dimensional structure of dermal capillaries. Developed original procedures to model radiation damage using resin castings of microvasculature. Designed and installed an on-line tutorial for medical residents to learn how to use Med-Line to access the National Library of Medicine.

Crocker Nuclear Laboratory, Davis, California, 1985

Student Research Fellow

Derived theoretical framework from literature search and review. Performed calculations and laboratory tests on radioisotopes. Devised original chemical procedures to isolate Cobalt-55 isotope.

COMPETITIVE

SCHOLARSHIPS

& AWARDS "Excellence in Dental Practice Administration Award," American Academy of Dental Practice Administration and Organization of Teachers of Dental Practice Administration, Chicago, Illinois, 1992

Scholarship, American Academy of Dental Practice Administration, Alton, Illinois, 1992. ($1000)

Research Fellowship, National Institutes of Health (NIH), Bethesda, Maryland, Summer 1989. ($4000 plus travel expenses)

John`s Scholarship, The College of William and Mary, Williamsburg, Virginia, 1985-1986. ($1000)

Research Fellowship, Loma Linda University Medical Center, Loma Linda, California, 1986. ($3500)

Research Fellowship, The Associated Western Universities, Salt Lake City, Utah, Summer 1985. ($3000 plus travel expenses)

Academic Scholarship, Kate Sterling Bunnell Foundation, Stratford, Connecticut, 1983-1987. ($4000)

PUBLICATIONS,

TABLE CLINICS &

PRESENTATIONS "Tap into a Wealth of Employment Resources," in ASDA News, Vol. 22 (4) April 1992.

"A Second Generation Pulpal Cooling Device," H.E. Goodis, K.T. Kowalski, J. Robinson, J.M. White, an abstract and poster presented at the IADR meeting in Acapulco, Mexico, April 1991.

"Dynorphin Expression and Fos-like Immunoreactivity Following Inflammation Induced Hyperalgesia are Co-localized in Spinal Cord Neurons," with K. Noguchi and R. Traub in Molecular Brain Research, January 1991.

"Pain Management: C-FOS Initiates Endogenous Opiates in the CNS," Keith T. Kowalski, Blair A. Kirk, M.A. Ruda, presented at the CDA Scientific Session, Anaheim, California, April 1990.

PROFESSIONAL

AFFILIATIONS American Dental Association

California Dental Association

Academy of Oral Implantology

ADDITIONAL

INFORMATION Additional information and clarification provided on request.



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