Customer Service Manager
Resume:
Lynn Hettick
Email: *********@********.***
Address: ***** ******* ***
City: Seward
State: AK
Zip: 99664
Country: USA
Phone: 907-***-****
Skill Level: Director
Salary Range: 40
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LYNN HETTICK
33508 Lincoln Ave. Phone: 907-***-****
Seward, Alaska 99664
E-mail: *********@********.***
SENIOR BUSINESS ADMINISTRATOR/PROJECT MANAGER
LEADERSHIP EXPERIENCE PERFORMANCE
Top performing Administrative and Operations Manager with a 19+ year record of achievement in office administration and management. Entrepreneurial spirit and client relationship skills have led to career growth. Talent for transitioning strategy into action and achievement. Seeking to utilize a background in operations and business management to add value to your company.
AREAS OF EXPERTISE
Administrative Duties
Budget Management
Scheduling & Timelines
Quality Assurance Methods
Project Management
Reports & Presentations
Logistics Management
Business Development
Team Building and Leadership
Customer Service
Communication Skills
Payroll and Accounting
PROFESSIONAL EXPERIENCE
BEAR CREEK RV PARK/LOST LAKE MARKET AND LIQUOR/BEAR CREEK AIR SERVICE, LYN/DAV SEWARD, AK
OWNER/OFFICE MANAGER/DISPATCHER/BOOKKEEPER 1993 - PRESENT
* Manages all daily operations of the office, including budgets and negotiating contracts, vendor agreements, and customer relationships.
* Responsible for all aspects of operations management, company profitability, and oversight of comprehensive budgeting and timelines.
* Oversees operational budget, monitors costs, and ensures that sales targets and profit margins are consistently met.
* Oversees bookings, customer service, cash handling, weather delays, and expediting passengers and materials to airplane.
* Builds long-term relationships through due diligence and persistence, supports and maintains valuable accounts through solid interpersonal skills and relationship building.
* Performs quantitative and qualitative analysis of market and trends, and adjusts sales strategy accordingly.
* Increases sales through creating strategic alliances and implementing quality controls Trains personnel to properly understand customer needs.
* Manages employee schedules, time cards, payroll, travel, and billing.
* Operates heavy equipment such as: 966C loader, 2210 John Deere Tractor, 10 ton dump truck, and bobcat for 20 years.
* Performs as a dispatcher for Bear Lake Air and Guide Service.
* Maintains constant compliance with the State of Alaska and all Federal Government rules and regulations.
KENAI PENINSULA BOROUGH SCHOOL DISTRICT, SEWARD, AK
SUBSTITUTE CUSTODIAN/SECRETARY/FOOD SERVICES/ SUBSTITUTE TEACHER 2007 - PRESENT
* Maintains the positive appearance of classrooms, sideways, and entryways.
* Manages, orders, and stocks all school supplies.
* Prepare breakfast and lunch for three schools according to strict dietary guidelines.
* Performs kitchen maintenance to ensure an excellent dining experience.
* Answers phone calls and dispatches messages to relevant individuals.
* Assisting teachers with curriculum and substitute teaching when necessary.
* Performs as a part time nurse attendant. Augmented ability with medical training.
* Compiles and updates MSDS book.
* Manages logistics for material and supply distribution to all three schools
* Stocks warehouse, lists inventory, rotates stock, and disperses items according to work order.
NANA MANAGEMENT SERVICES, NIXON FORK GOLD MINE/ANCHORAGE, AK
HEAD HOUSEKEEPER/JANITOR 2011
* Maintained the excellent appearance of private guest rooms, hallways, and common areas.
* Responsible for the inventory, ordering, stocking of all cleaning supplies, and linens.
* Maintained positive relationships with clients and coworkers.
LYNN HETTICK - PAGE 2
PROFESSIONAL EXPERIENCE - CONTINUED
INDEPENDENT LIVING CENTER, SEWARD, AK
INDEPENDENT LIVING SPECIALIST 1999 - 2000
* Provided excellent customer service for senior citizens.
* Assisted seniors in maintaining an independent and positive lifestyle.
* Arranged appointments and home visits for clients and families.
* Completed daily reports and executed computer data entry activities.
* Transported clients to appointments, delivered mail, groceries, and supplies to housebound seniors.
EAGLE QUALITY CENTER, SEWARD, AK
NIGHT MANAGER 1998 - 1999
* Responsible for a variety of financial duties, such as bookkeeping, cash transactions, and financial reports.
* Trained and supervised employees, ensuring that each individual was eager and able to perform requested duties.
* Managed shift operations according to employee skill and availability.
* Practiced positive customer service relationships, and ensured that all needs were met.
BURGER KING, SEWARD, AK
STORE MANAGER 1997 - 1998
* Hired, trained, scheduled, and terminated employees as necessary
* Managed a variety of daily operations, including customer service, updating reports, purchasing, inventory, and general maintenance.
* Kept careful track of equipment and scheduled monthly equipment repairs.
EDUCATION & TRAINING
MBA IN LOGISTICS/SUPPLY CHAIN MANAGEMENT, Colorado Technical University Expected 2014
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION/BUSINESS MANAGEMENT, Kaplan University 2012
ASSOCIATE OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION/BUSINESS, Kaplan University 2010
ALASKA SAFE BOATER CERTIFICATION
MSHA SURFACE AND UNDERGROUND CERTIFICATION
ALASKA DEPARTMENT OF ENVIRONMENTAL CONSERVATION - FOOD SAFETY AND SANITATION PROGRAM,
Food Worker Card #69618 Expiration: 4/27/2013
NORTH SLOPE TRAINING COOPERATIVE
Unescorted North Slope Safety Orientation and Hydrogen Sulfide/Iron Sulfide
October 2010 ID #256 NTS-60984, 003-21357
EMERGENCY TRAUMA TECHNICIAN CERTIFIED, Expiration: 1/29/2013
CPR/FIRST AID/AED CERTIFIED, Expiration: 1/29/2013
STATE OF ALASKA CIVILIAN PROCESS SERVER LICENSE AND BONDED, License Number 5613960 Expiration: 3/23/2013
MSHA PART 48 NEW SURFACE MINER AT UNIVERSITY OF ANCHORAGE ALASKA MAPTS
George Shedlock Instructor 11/7/11 and 11/8/11 (16 hours total)
MSHA PART 48 NEW UNDERGROUND INEXPERIENCED MINER AT UNIVERSITY OF ANCHORAGE ALASKA MAPTS,
Jim Smitty Instructor 5/7/2012 - 5/9/2012 (32 hours total)
TECHNICAL PROFICIENCIES
COMPUTER PROFICIENCIES Microsoft Excel, Word, PowerPoint, Office, Access, Quick Books Pro, 10 Key, Types 50 WPM
MECHANICAL PROFICIENCIES Pallet Jack, Ladders and Safety, Remote Mining, 2210 John Deere Tractor, 10 Ton Dump Truck, Bobcat
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