Administrative Assistant Training

Dawn Morrison-Hicks

Email: abo38a@r.postjobfree.com

Address: ** ***** ****,

City: Amityville

State: NY

Zip: 11701

Country: USA

Phone: 631-***-****

Skill Level: Experienced

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iDawn Morrison-Hicks

60 Birch Road, Amityville, NY 11701

Email: abo38a@r.postjobfree.com

Mobile: 631-***-****

OBJECTIVE

Information Technology (IT) Trainer Opportunity.

SUMMARY

A highly motivated and skilled IT/Applications Trainer with broad and diverse experience. My strengths are on-the-job training covering all Microsoft products, Document Management, Tabs and WordPerfect software. I am proficient in Windows XP, Windows 7 and Mac OS X. Skilled in instructional modifications. A resourceful, adaptive, well-organized, detailed and multi tasked oriented self-starter with excellent troubleshooting and communication abilities. Excel in performance through both team and individual efforts.

TECHNICAL QUALIFICATIONS

OS: Windows 2000 and 2003 servers, SBS 2003, Windows 2003 SAN, Windows XP Professional Vista, Windows 7, Mac OS X.

Software: Word, Excel, PowerPoint and Outlook 2000, 2002, 2003 and 2007, Microsoft Word, PowerPoint, Excel and Outlook (MOS), WordPerfect, 9, 11 and 12, VERITAS Backup Exec. Abacus, TABS, Versions 15, 16.1 and network, Worldox Document Manager GX and GX2, Trend Anti-virus, McAfee Antivirus Software, Norton Utilities and Symantec Corporate Antivirus, Symantec Endpoint Protection.

PROFESSIONAL EXPERIENCE

NEW HORIZONS UNITED, New York, New York 04/2012 a Present

Applications Instructor

Train over 1500 employees for Hospital Healthcare Corporation in rolling out their upgrade to MS Office 2010 and Windows 7.

Train employees ranging from maintenance workers to doctors, nursing and administration.

Create custom class outline and exercise files for classroom.

Prepare class outline for each applications to be delivered.

For HHC project, created sample files to use for demonstration purposes to show functionality of the application or Windows 7.

Travel to all five boroughs for onsite training at HHC hospitals and facilities.

Setup equipment for training sessions such as projector and laptop.

Ensure that all training material was onsite for classes.

Answering all questions even outside of the scope of the training.

Dawn Morrison-Hicks

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BOWER MONTE & GREENE, P.C., New York, New York 07/2008 a 12/2011

Network Specialist

Maintained and managing a 40 user network.

Proficient with PCs, networking, hardware, software and operating systems and Microsoft products.

Provided application support and training for all new and existing employees.

Handled OS support and training for all new and existing employees.

Skilled in setting up handheld devices such as ANDROID, iPhone, Blackberry and iPads.

Expertise included backup software such as VERITAS Backup. Able to setup and configure.

Software and hardware troubleshooting experience, and proficient in researching and resolving difficult problems.

Utilized technical documentation as well as procedure manuals.

Possess strong ability in understanding and interpreting technical documentation as well as procedure manuals.

Supported of Windows servers and hardware using Dell and HP server technology.

Maintained up-to-date on all software and hardware upgrades. Installed and implemented as they become available.

Researched and recommended ways to improve system administration and technology.

ARMADILLO SERVICES, New York, New York 07/2001 a 07/2008

IT Consultant

Maintained and managed the network for small to mid-sized companies.

Provided on-the-job and classroom setting training for Microsoft products.

CA (COMPUTER ASSOCIATES), Islandia, New York 01/2000 a 05/2001

1st Level AHD Technical Support

Received calls into Call Center and resolved helpdesk issues worldwide.

CAREER NOTE

06/1999 a 09/1999 MSC INDUSTRIAL SUPPLY CO., Melville, New York

Technical Intern

11/1993 a 12/1998 BARRY LEEDS & ASSOCIATES, INC., New York, New York

Executive Assistant /Applications Trainer

12/1992 a 11/1993 AUTOMATIC DATA PROCESSING (ADP), Edgewood, New York

Administrative Assistant to Vice President of Sales/Marketing

11/1991 a 02/1993 HEALTHCARE MANAGEMENT COUNSELORS, New York, New York

Administrative Assistant to President, Vice President and Project Directors

EDUCATION and TRAINING

2003 a 2004 University of Phoenix - Online

Information Technology, 1 year

1998 a 1999 Katherine Gibbs School, Melville, New York

Associates Degree in Computer Network Operations (A.O.S.)

Windows, NT 4.0 server (MCP)

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