Customer Service Sales

Tera "Shea" Wylie

Email: ********@*********.***

Address:

City: Burkburnett

State: TX

Zip: 76354

Country: USA

Phone: 940-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Competent professional with ability to manage a busy office and provide excellent customer service to all customers/clients.

Educational Background:

High School Dipolma from Burkburnett High, Burkburnett TX 1/2001 to 5/1994 (General)

Job History / Details:

Career Overview

Competent professional with ability to manage a busy office and provide excellent customer service to all customers/clients.

Skill Highlights

Administrative support

Meet deadlinesTyping 40 WPM

Self-starter

Attention to detail

Microsoft Office skills

Filing and data archiving

Core Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

February 2011 to December 2011

Suddenlink Communications Burkburnett, Tx

Dispatcher/CSR

Managed daily office. Dispatched technicians out on daily jobs. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintaining accurate records for all inventory. Provided efficient customer service to customers.

October 2003 to December 2009

Cellular One Wichita falls, Tx

Sales/Mgr

Managed the burkburnett store while obtaining cellular phone sales. Composed and drafted all outgoing correspondence and reports for managers. Audited new customer files to verify customer satisfaction of coverage needs. Contacted customers regarding unpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

January 1998 to January 2001

Cheri's Cellular Wichita Falls, Tx

Sales/Mgr

Managed burkburnett store while obtaining cellular phone sales and met sales quotas. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business sales. Oversaw inventory and office supply purchases.

Education

1996 Burkburnett High Burkburnett, TX

GED

Office Administration coursework

Microsoft PowerPoint certification

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