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Quality Assurance Project

Location:
East Troy, WI
Posted:
October 18, 2012

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Resume:

Email address

abo33j@r.postjobfree.com

First Name Middle Last Name Suffix Maiden Name

Heidi M Cline (Herchenbach) N/A Herchenbach

Work Phone & Ext Toll Free Phone Fax Phone Home Phone

Cell Phone Pager Personal Web Site Address

Secondary E-mail

Address City, State Zip

East Troy WI 53120

Month/Year Hired Month/Year Left Total Years with Company

Jan 2001 May 2002 1.5

Office Division Title

Minneapolis Audit Staff

Country Other Employment Details

(Previous positions, duties, or fun info)

United States

Started as audit staff during busy season, transferred to Technology Risk Consulting that

summer, and went down with the ship the following spring.

Company Name Position

Company Web Site

http://

Company Size (employees) Est. Company Revenue Industry

Select One Select One Select One

Do you hold any professional certifications?

(Separate with commas)

CISA

Other Current Employment Details

(Description of Position)

Went to Deloitte w/ the Minneapolis office in May '02, transferred to Milwaukee a few

months later and stayed there through May 2009. Left as a third-year manager in Enterprise

Risk Services, Deloitte's equivalent of TRC.

Birthday Marital Status Spouse's Name Anniversary

Select Select Married Kevin

Children's Names & Ages

c Copyright Andersen Alumni Association 2012. All Rights Reserved.

Heidi Cline Resume.doc

ATTB89F8.doc

Heidi cline

2763 Thomas Drive East Troy, WI 53120 262-***-****

abo33j@r.postjobfree.com

PROFILE

Managed approximately $1.5 million of client service revenue annually, directing project

teams, producing deliverables, and reporting results for IT control assessments, SAS 70

examinations, and Sarbanes-Oxley attestations.

Served as career development counselor and mentor for five junior staff, assisting in

annual goal-setting, monitoring progress against goals and career plans, and conducting

performance evaluations.

AREAS OF EXPERTISE

IT Risk and Advisory Expertise: Financial Accounting and Auditing, Sarbanes-Oxley Section

404, SAS 70, COSO, COBIT, FISAP

Technical Expertise: RACF, AS/400, Windows Server, Active Directory

Industry Expertise: Financial Services, Health Care, Insurance, ManufacturingEXPERIENCE

August 2006 - Deloitte & Touche LLP Milwaukee, WI

May 2009Manager, Enterprise risk services

Led information technology and internal control assessment activities, focused on

improving clients IT and business performance.

Assessed IT and business process risk, defining scope, planning the effort, budgeting and

staffing resources, evaluating design and operating effectiveness of internal controls,

and concluding on the impact of identified issues.

Managed overall delivery of services for teams of 2 to 10 professionals, which included

project management activities, monitoring project status, ensuring quality of service, and

communicating observations and recommendations to senior management.

Produced approximately 15 Annual Service Auditor Reports for client distribution to their

customers, facilitating the quality assurance and review process to ensure highest quality

deliverables in compliance with AICPA and firm guidelines and client expectations.

Coordinated offshore project assistance to increase efficiency and profit margin.

As a member of the national SAS 70 network, contributed to knowledge-sharing and risk

management processes.

Led business development efforts related to Privacy/Data Protection and SAS 70 through

targeted marketing, research, and coordination of client discussions with firm experts.

Performed on-the-job coaching for junior staff regarding technical skills, firm audit

methodology and approach, regulatory requirements, and project management skills, in

addition to formal counseling and mentoring activities.

Facilitated multiple national and local classroom training sessions related to IT and

business advisory topics, including risk and controls, audit methodology, consulting

skills, fraud detection, Sarbanes-Oxley, and SAS 70.

Led internal committee responsible for career development and team-building.

Participated in campus recruiting and conducted interviews.

Summary of Accomplishments:

Nominated with approximately 20 managers in the Midwest region for a female management

development and growth program.

Nominated as the only Milwaukee representative to a national cross-functional banking

industry training.

Increased engagement efficiencies by approximately 10% through improved coordination

between financial audit, IT audit, offshore resources, and client teams.

Highest-ranking manager in billable hours and revenue in 2007 and 2008.

August 2003 - Deloitte & Touche LLP Milwaukee, WI

August 2006Senior consultant, enterprise risk services

Planned and supervised business process and IT general control audits, Sarbanes-Oxley

attestations, and SAS 70 examinations.

Served as the lead senior for initial Sarbanes-Oxley readiness and implementation

projects, collaborating with internal client resources, delivering training, and producing

final project deliverable reports.

Trained and supervised staff, performed quality assurance reviews of their work, provided

constructing feedback, and conducted project performance evaluations in a timely manner.

Reviewed progress of the design and implementation of IT controls related to first year

Sarbanes-Oxley Section 404 compliance, and presented recommendations to management.

Facilitated office-wide Sarbanes-Oxley implementation training session.

May 2002 - Deloitte & Touche LLP Minneapolis, MN and Milwaukee, WI

August 2003Consultant, enterprise risk services

January 2001 - Arthur Andersen LLP Minneapolis, MN

May 2002Consultant, technology risk consulting

Executed IT general controls audits based on the COSO and COBIT frameworks with a focus

on security, operations, application development and maintenance, automated application

logic, and financial reporting.

Identified and assessed the financial statement impact of IT risks through interviewing

clients, reviewing supporting documentation, and authoring narratives of their operations.

Performed audits in the following environments: Mainframe/RACF, AS/400, Windows, Oracle,

PeopleSoft, and J.D. Edwards.

Audited financial performance and issued financial statements of public and private

companies in the Health Care, Utilities, Hospitality, Retail, and Manufacturing

industries.

EDUCATION

St. Cloud State University St. Cloud, MN Bachelor of Science Accounting with

Information Systems emphasis

Summa cum laude honors

CERTIFICATION AND PROFESSIONAL ASSOCIATIONS

Certified Information Systems Auditor (CISA)

ISACA

EXPERIENCE (Continued)



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