Customer Service Sales

Robert Ferguson

Email: *********@********.***

Address: *** ********* **.

City: Hampton

State: GA

Zip: 30228

Country: USA

Phone: 678-***-****

Skill Level: Management

Salary Range: 70

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT N. FERGUSON

265 Sandstone Drive Hampton, GA 30228

678-***-**** (H) or 678-***-**** (C) *********@********.***

Demand/Inventory Manager-Supply Chain

Innovative, hardworking, and resourceful Supply Chain Professional with 15+ years` experience in production scheduling, forecasting, inventory management, inventory optimization, supply chain management and implementation. Proficient in data mining, statistical analysis, marketing research, quantitative problem solving, and reporting. Proven track record for providing solutions to optimize forecast accuracy and excess inventories. Analytical minded, attentive to detail, and has a passion for quality with a `can-do` attitude. Easily meet demanding deadlines in a fast-paced, time sensitive environment. Excel in a leadership role to train and motivate others. Work well with people at all levels to include, executive leadership, purchasing, processing, packaging, customer service, QA, PD, and sales to meet desired outcomes. Computer proficiency in MS Office and industry related software of SAP, BW, R3, Movex/Mapics AS400 Query, and Logility (Demand Solutions).

CORE COMPETENCIES

Material Requirements Planning (MRP) Project Management Multi-Plant Management

Master Production Scheduling (MPS) Demand Forecasting Operations Management

Capacity Planning Operations Management Implementation S&OP

Strategic Planning Metrics-KPI`s Process Improvement

Financial Review & Analysis Capital Project Development Training & Team Leading

Inventory Management Process Improvement Revenue Enhancement

China Buyer Plastic Injection Molding Materials Management

P&L Management Production Scheduling Cross-Functional Teams

PROFESSIONAL EXPERIENCE

Bostik, INC. (A Total Company.), Conyers, GA (2011-2012)

Supply Chain Analyst/Planner- Sealants& IG Urethanes.

* Manage & Schedule materials for sealants & IG business (1,000+ SKU`s). Managed global shortages in raw materials.

* Responsible for optimizing inventory levels, and SKU rationalization through inventory target models.

* Life Cycle Management of SKUs from new/intro product introduction, product life cycle, and phase-out of declining or -dead- to obsolete SKUs to minimize inventory impact.

* Single point of contact for manufacturing & planning issues for customer service & marketing.

* Responsible for monitoring capacity load on Sealant & IG production lines and advise customer service of any issues and help proactively address and solve them.

* Responsible for tolling, purchasing and scheduling raw materials, packaging, and finished product from contract packaging vendors. Sourced, qualified, negotiated and contracted with toll packagers.

* Develop and constantly maintain internal safety stocks requirements for finished goods and packaging.

* Participated & helped implement Kaizen training & solutions for Hardwoods & Sealant production lines yielding increased output to obtain production goals. (Hardwood Production from 23 pallets per day to 56 pallets per day. Sealant batches from 4 batches per day to 12 batches per day).

* Consulted with management on issues related to, improved production processes, product quality, and inventory management through executive level presentations.

CHEMTURA, INC. (BIOLAB, INC.), Conyers, GA (2010 -2011)

Supply Chain Analyst/Planner Household & Pool Consumer goods.

Manage & Plan raw materials, packaging and finished goods from Contract packaging companies for our Mass and Pro Spa Pool chemicals line & Household cleaner consumer goods.

*Manage and Schedule liquid-fill production lines along with providing direction to plant superintendent and plant supervisors.

*Responsible for tolling, purchasing and scheduling raw materials, packaging, and finished product from contract

packaging vendors.

*Worked closely with Marketing & Demand Managers to decrease demand variations.

* Responsible for optimizing inventory levels, and SKU rationalization through inventory target models.

* Responsible for monitoring capacity load on Household & Tolled production lines and advise customer service of any issues and help proactively address and solve them.

*Conduct SKU rationalization analysis and make recommendations to Sales & Marketing.

*Increased Household Cleaners production from 25,000 bottles per shift to 50,000 bottles per shift.

THE SCOTTS MIRACLE GRO COMPANY, Jackson, GA (2005 - 2009)

South Regional Demand Planner

Supported Plant Manager and Regional Director in informational inventory data and forecasting analysis, KPI and budget support reporting for asset allocation, and cycle counts for optimum customer servicing. Performed demand planning using SAP/R3, ran various reports in Business Warehouse (BW) Library Database that included forecast consumption, production efficiencies, sales per plant by region, production variances, and reforms. Created ad-hoc spreadsheets using Excel that incorporated sales per week, month versus pallets shipped per plants, and past 3 years of history to show spikes and trends. Generated MRP/MPS customized plant reports, Capital PAR reports, Key Performance Metrics (KPI) reports, and consulted with Plant Managers on actions required. Performed store and plant quality audits and safety audits for all product lines.. Created and maintained truck shipment tracking document per plant for the entire region. Worked closely with Customer Service group and Dispatch on shipments and accounts. Prepared monthly and yearly summary on same. Trained newly hired Plant Managers and Supervisors on SAP and BW usage.

* Conducted production planning and scheduled staff accordingly on Premiere Tech Baggers, Palletizers, and Thiele Baggers at 6 plants with 25 total machines

*Provided production plans and schedules to Plant Mangers and Supervisors and made suggestions for

pre-pack build reports.

* Improved plant level forecast accuracy by 11% from 2008 vs. 2007 and 6% in 2009 and forecast accuracy error from Corporate Forecast to plant split from 53% error in 2007 to 42% in 2008 and 37% in 2009.

* Recognized for a 10M unit forecast error improvement from 2008 vs. 2007 through communications with Marketing and Sales at S&OP Meetings on discontinued or underperforming items for sales specials and discounted pricing.

* Achieved record breaking $34M in regional growth through mapping/shifting plant capacity to other regional plants through physically and manually matching and transferring of orders to under utilized plants.

* Played a key role in $1.8M savings for national freight charges through optimum freight maximization that involved querying the plants for weight updates, entered in SAP, and communicated with Sales and Business Development teams who advised key client accounts.

DEFLECT-O-CORP, Indianapolis, IN (2001 - 2005)

Senior Planner and Forecast Database Administrator

Worked closely with Plant Manager and Supervisors on all facets of production, sales, and operations planning, reporting, and management. Supported production planning and scheduling staff for 14 molding presses from as small as 75 tons to as large as 550 tons. Directed and managed all buying from China, Europe, and neighboring sister companies. Scheduled Production for Hose Room, Stand Tall, CFM, Vac Form, Fab, and Assembly Departments in MRP, MPS, ERP, BPICS, and AS400 Systems. Maintained a 12-month rolling forecast and determined/developed trends for long-term perspective analysis. Balanced and maintained CRP for production plan. Conducted capacity planning and forecasting in Futurion/Futurecast Software. Generated reports from all S&OP meetings and on average supplies on-hand, ABC, and inventory turns analysis reports for continuous production in the plant.

* Collaborated with cross-functional teams and IT/IS Staff for successful Project Management on implementation of new forecasting system that enhanced data retrieval from MRP/ERP Planning System to Forecasting System and improved accuracy from 60% to 85% in less than 6 months.

* Supported production planning and scheduling staff for 14 molding presses from as small as 75 tons to as large as 550 tons.

* Scheduled Production for Hose Room, Stand Tall, CFM, Vac Form, Fab, and Assembly Departments.

* Set-up and established territories for sales representatives and incorporated related information on Java Spreadsheets for customer specific forecasts that provided a permanent means of instant record tracking.

* Planned, coordinated, and facilitated monthly S&OP review meetings and presented detailed business information on pivot tables, Excel Spreadsheets, forecast perspective, and performance analysis reports with graphs and highlights.

* Minimized inventory to lowest in company history and maintained customer service in the 90+% range through Kanbans lean manufacturing, JIT, and lot-sizing safety stocks.

CEG (The Fonda Group & Solo Cup), Indianapolis, IN (1997 - 2001)

Senior Forecast Analyst

Interacted daily with procurement staff and provided direction for all facets of purchasing. Updated and maintained 12-month rolling forecast. Conducted capacity planning for plant production scheduling and process manufacturing. Utilized APICS AS/400 planning systems for MRP, MPS, and ERP Material Requirements planning, and Logility of LVSC (Logility Value Supply Chain Solutions) as forecasting software package. Generated information data packets for monthly S&OP meetings with Sales, Marketing, and senior management. Incorporated data on sales vs. forecast, over or under consumption, promos or other special sales information, and marketing of new product introductions.

* Initially hired as a Production Planner for paper plate production and rapidly promoted to Master Production Scheduler that performed all production control for entire factory. Further advanced into roles of Forecast Analyst and Senior Forecast Analyst.

* Combined certain functions together for plant production scheduling and process manufacturing that minimized set-up times and increased production efficiency to 88% that was the highest in company history.

* Reduced inventory by $3.8M in less than 1 year and $9M overall in 1-1/2 to 2 years with no compromised customer service and overall improvements from 73% to 90+%.

* Repackaged $350K in obsolete inventory to usable active inventory.

* Increased displays business from $18M to $34M through manual spreadsheets and tracking reports that accounted for regular customers` current inventory and display business with visibility in MRP/ERP planning reports.

* Established and implemented process manufacturing system that ran similar like jobs based on customer demand without having to tear-down machines that saved production time and increased overall efficiency from 70% to 88% and was highest in company history.

EDUCATION AND TRAINING

Bachelor of Science Degree, Operations Management

Ball State University

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