Customer Service Management

Carolyn Lowe

Email: abo301@r.postjobfree.com

Address: **** ******* **** **. ** #1733

City: Bellevue

State: WA

Zip: 98006

Country: USA

Phone: 425-***-****

Skill Level: Experienced

Salary Range: 35

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iObjective

To achieve executive level administrative support for an industry leader.

Professional Summary

Motivated business professional with 10+ years in top level executive administration with a strong emphasis in marketing and communications. Solid background in project/program and account management. Excellent HR coordination and recruiting skills across a broad industry base. Exceptional written, verbal, and interpersonal communication and public relations skills. Editorial skills across a broad base of industry with varied content and style. Skilled national and international travel and expense manager. Seasoned event planner with an emphasis on managing large group planning and logistics. High level capacity to provide comprehensive support for two or more executive level staff with a high degree of professionalism in dealing with senior leaders. Outstanding PC skills including creative and detailed business presentations. Website and SharePoint planning and maintenance skills. Demonstrated history of meeting tight deadlines while producing accurate, time sensitive and critical documentation with a high degree of integrity and discretion in handling confidential information. Creative and efficient problem-solver with excellent customer service skills. Team spirited, independent worker who can take the ball and run with it. Experienced and successful in building collaborative relationships among diverse groups of people. Positive, proactive, very detail oriented and driven to succeed.

Skills Summary

Program Coordinator

Project Management

Office Management

Marketing & Sales

Communications

Public Relations

Recruiting Coordinator

Expert Outlook Skills

Multiple Executive Calendars

Manage Group Logistics

Organizational Charts

Writer/Editor, Style and Copy

SharePoint/Owner

Website Maintenance

Professional Presentations

MS Office Suite 2010

MS Project/Visio

Actuate/Access

Customer Service Coordinator

Relationship Management

Travel/Events

Concur/Expenses

PeopleSoft/Taleo

People Metrics

Sales Force

Professional Experience

Amazon - Human Resources Seller Services - Contract (7/2012 to present)

HRA/Executive Assistant II to the Director and HR Seller Team Executives

Calendar management, travel coordination, both domestic and international, expense reports and budgets. Tracking of team goals and operational metrics. Close coordination with HR Business Partners and Recruiting teams. Tracking of business objectives, policies, standards and procedures. Document design, writing, editing and formatting. SharePoint/update, site owner for HR Seller Services. Monthly attrition reports, weekly recruiting update report along with statistical data pulls for a variety of HR related requests from teams across Amazon. Assist with new hire setups and orientation. Track and help drive completion of key deliverables and follow up on outstanding items. Drive key team activities (such as staff meeting agendas, all hands meetings, brown bags, supply ordering, space planning and performance reviews) Coordination of team events and social activities.

Bill & Melinda Gates Foundation/Global Health - Contract (5/2012 to 7/2012)

Program Assistant

Provide ongoing research, background information and data gathering support to enhance the impact of Global Public Health efforts. Maintain an organized system of tracking, monitoring and prioritizing tasks and projects. Overflow support to the Policy & Advocacy team as needed. Scheduling and planning for events, such as on-site and off-site meetings, conferences, and presentations, including coordinating arrangements for participants, handling logistics, preparing and disseminating materials. Complex calendar management, international and domestic travel.

Benaroya Research Institute/Immune Tolerance Network - Contract: (8/2011 to 5/2012)

Exec. Assistant to the Administrative Director of ITN & Exec. Director of Communications

Vendor communication and collaboration of marketing materials, publications, editorial and graphic content for product brochures, newsletters and presentations. Project editing, structure, style and copy editing, rewriting and picture research. Coordination and compilation of media data and statistics. Project Management: Integration, scope, schedule and cost. Purchasing and expense reporting to meet GCA compliance. PowerPoint presentations, complex travel and event planning, project management coordination, multifaceted meeting and calendar management, Executive dashboard project and activity maintenance. Expert computing skills including multi-platform access and troubleshooting.

Slambrands, Inc. Contract (12/2009 to 12/2010)

Customer Service/Recruiting Coordinator to the CEO and the Purchasing Manager

Scheduled interviews, phone screens and new hire orientations, working directly with candidates and hiring managers for office/warehouse positions in and out of state. Handled initial and follow-up correspondence to candidates and hiring managers. Assisted in the coordination of other recruiting activities as requested. Helped develop customer service policies and procedures for handling face to face complex inquiries from customers. Handled new account set-up, sales orders and dispute resolution. Provided explanations of company policies and products. Product orders including; status, availability, instruction and billing

Fresenius Kabi, LLC (4/2007 to 11/2009)

Executive Assistant to the Director of Operations/Blood Product Applications Specialist

Administrative duties for the Director of Operations, assisted the HR Director with administrative projects as requested including new hire orientation and product training. Product management and training on all new and existing blood product devices provided by the company. PowerPoint presentations, calendar/travel national/international management and all related expenses, customer purchase orders and maintenance. Vendor communication and negotiation, marketing and account development of all major product lines including competitive price comparison and marketing strategy. Training at customer sites nationwide on new and existing product lines including; onsite pre-sale demonstration/post-sale follow up. Relationship management, new business development including; training tools/applications and graphic presentations. Booth/products setup at trade shows including post show lead retrieval.

Mila, Inc. (8/2003 to 12/2006)

Corporate Executive Assistant to the CEO, and the Director of Capital Markets

Executive calendar including email and customer meetings, national and international travel management and expenses, personal and corporate correspondence, customer communication and travel assistance, project management coordination, executive dashboard including milestone markers and general project status, detailed business presentations utilizing PowerPoint, Excel, Visio, Prj. Mgr.

Sales Administrator

All administrative duties for the SVP and the Director of Capital markets including; calendar management, travel and event coordination and email distribution. Direct customer service and relationship management, complaint handling, referrals and detailed customer service projects with in Capital markets. Public relations liaison during new investor transitions/business expansion. Market analysis, research for in-house projects related to banking clientele. Daily tracking and report publication of national sales activity.

HR Assistant

Scheduled interviews, phone screens and participated in new hire orientations. Provided follow-up correspondence to candidates on call back status. Calculated and distributed a monthly report of recruiting activities and candidate status. Helped coordinate post interview debrief meetings and assisted in the coordination of other recruiting activities as needed.

Washington Mutual Bank (8/2001 to 7/2003)

Executive Assistant to the SVP/

Facility Set-up and New Hire Orientation. All administrative duties for the new SVP including customer service and administrative support for credit card teams in Washington, Florida and Texas for WAMUas credit card endeavor. Managed relocation and integration of out of state offices, instituted on-line tracking system, cross-functional meetings, space planning, office set-up and equipment purchase. Detailed business models and presentations, data base management. Project management and team coordination.

Education: Bellevue College AA Degree University of Washington: UW Evening Degree Program

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