Nathan Smith

Email: abo2xj@r.postjobfree.com

Address: **** *. ****** ***.

City: Phoenix

State: AZ

Zip: 85029

Country: USA

Phone: 602-***-****

Skill Level: Assistant

Salary Range: 37

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NATHAN SMITH

4039 West Sharon Ave. Phoenix, AZ 85029 * 602-***-**** * abo2xj@r.postjobfree.com

TECHNICAL WRITING, COMMUNICATIONS,

and DATA DEVELOPMENT PROFESSIONAL

Experienced IT professional transitioning to technical writing, documentation, and communications. Seeking organizations in need of expertly written technical materials, manuals, instruction guides, and records.

Active Member of Society for Technical Communication (STC).

CORE TECHNICAL COMPETENCIES

* Technical Writing & Communications

* Writing & Grammar

* Documentation & Information Development

* Programs/Utilities: Microsoft Office 2010, Adobe Acrobat X Pro,

Madcap Flare 8, Snagit 11

PROFESSIONAL EXPERIENCE

HELP DESK ANALYST July-October 2011

ENTERPRISE TECHNOLOGY SERVICES * Phoenix, AZ

Arizona business with affordable and reliable IT infrastructure management, network consulting and support services.

* Provided Helpdesk service within company, for local clients, and IT

support via remote assistance to clients statewide.

* Performed remote management of servers and clients, hardware

and software installation, virus removal, and database entry.

* Added and removed users in Active Directory, created and

maintained email accounts, and assisted in creation of employee

documentation.

TECHNICAL SUPPORT REPRESENTATIVE October 2010-February 2011

VOLT * Tempe, AZ

Fortune 500 company offering comprehensive range of staffing resources, IT infrastructure and support, directory services, telecommunications support, data and project management, and customer care with offices in 300+ locations nationally and globally.

* Served as Technical Support Representative and initial customer

point of contact for Volt`s client, Pace, at their Customer Care Call

Center.

* Executed customer service, including home networking, DSL

connectivity, account, and overall product issues.

COMPUTER TECHNICIAN February-September 2010

AVNET * Chandler, AZ

Fortune 500 company and one of world`s largest trans-national distributors of electronic parts, enterprise computing, storage products and embedded subsystems; with locations in over 73 countries.

* Integrated PC products in Lean Manufacturing Cell environment and

assembled PC, server, flat panel / touch screen hardware and

components, during final manufacturing stage.

* Ran diagnostic software and imaging and performed software

installation and configuration.

IT SUPPORT TECHNICIAN September 2008-April 2009

3D DATACOM * Phoenix, AZ

Information technology services provider that specializes in design and installation of voice, data, video, fiber optic cabling and wireless solutions.

* Resolved assortment of IT technical issues, including

hardware/software installation, imaging, systems / data migration

and deployment, and service requests.

NATHAN SMITH

Page 2 * 602-***-**** * abo2xj@r.postjobfree.com

* Served as vendor for Wells Fargo at corporate branches throughout

Arizona during extensive, acquisition period, assisting in merging

some banks in regions of Wyoming and Washington.

ARMOR CREWMAN January 2003-January 2008

UNITED STATES ARMY * (Honorably Discharged)

* Served at Camp Casey, South Korea as an Armor Crewman *

2003-2005

* Served at Balad and Taji, Iraq conducting Convoy Security *

2006-2007

EDUCATION & TRAINING

BACHELOR OF SCIENCE - Business Administration with major in Technical Communication

DeVry University * Phoenix, AZ * 3.41 GPA (Anticipated completion 2013)

CERTIFICATE OF COMPLETION - Technical Communication 101 and 201

Society for Technical Communication (STC) * Fairfax, VA 2012

CERTIFICATE OF COMPLETION - How to Do Technical Writing

Webster Tech Writers, Inc. * San Rafael, CA 2012

TECHNICAL TRAINING AND CERTIFICATIONS

* Microsoft Certified Professional (Exam 70-270, 290) *

TechSkills, Phoenix, AZ * 2009 & 2010

* CompTIA Security+ Certified * Kaplan IT Learning * 2010

* CompTIA Network+ Certified * TechSkills, Phoenix, AZ * 2009

* CompTIA A+ Certified * TechSkills, Phoenix, AZ * 2009

HONORS AND AWARDS

DeVry University:

* Dean`s List * 2 in 2011, 2 in 2012

United States Army:

* Army Achievement Medal * 2 in 2005, 1 in 2007

* Army Commendation Medal * 2007

* Good Conduct Medal * 2005

* Combat Action Badge * 2007

* Korean Service Ribbon * 2005

* Iraq Campaign Ribbon * 2007

* Global War On Terrorism Ribbon * 2003

* National Defense Ribbon * 2003

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