Customer Service Sales

Information Technology

Education

Value Proposition

Credentials

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Resume and CV

Improving your return on investment.

Curriculum Vitae

For a full employment history, complete list of my educational accomplishments, list of

community service activity and other achievements download my Curriculum Vitae. (PDF,

645KB)

Resume

QUALIFICATIONS

? Experience using information technology to increase productivity, profitability, and

improved operations.

? Experience utilizing financial and other data analysis for the development of business

plans, budgets, forecasts, and business operations to improve overall financial and

operational performance.

? As a manager and small business owner: Experience in network administration, database

systems, web development, EDI deployment and usage, mobile field support, and several

financial systems including QuickBooks.

CERTIFICATIONS

2010 - CompTIA A+ Essentials 220-701 and Practical Application 220-702

2010 - Information Systems Technology Certificate Specialization in Technology

Management, from CPCC

2010 - Database Management Certificate Specialization in Basic Database Management,

from CPCC

2010 - Web Technologies Certificate Specialization in Databases, from CPCC

EDUCATION

Current Student Candidate for Ph.D. in Information Technology Education

Specialization

Capella University, Minneapolis, MN

? Independent research has focused on cloud computing, CRM software, call centers, and

educating adults

2010 - Associates of Applied Science; Computer Information Technology

Central Piedmont Community College, Charlotte, NC

? GPA 3.7

2005 - Master of Business Administration

University of Phoenix, Phoenix, AZ

? GPA - 3.8

1998 - Bachelor of Arts Degree; Political Science -- Government and Business Tract

West Virginia University, Morgantown, WV

? Minors in History and Economics

TECHNOLOGY / SOFTWARE EXPERIENCE

Relational Databases: Advanced knowledge of MS Access; intermediate experience with MS

SQL Server, and MySQL; basic experience with Oracle, and Paradox.

Web Development: XHTML, CSS, PHP, JavaScript, Expression Web and Adobe CS5 web

collection.

Software development: Entry-level experience with Java, Visual Basic.NET and Python.

Microsoft Office Suite: Advanced experience with Word, Excel, Access, Visio, Project,

PowerPoint, and Outlook.

HR / Financial / Accounting Applications: PeopleSoft (various modules), QuickBooks, and

Peachtree Accounting.

Customer Relationship Management / Sales Force Automation: Act!, and GoldMine.

Adobe Products: PageMaker, ImageReady, and Dreamweaver.PROFESSIONAL IT EXPERIENCE

20112012 - Hewlett PackardLead Technician / Contractor through Net Tech Consultants

? Windows server installation experience with HP Proliant Servers on Bank of America

refresh project replacing all computer hardware in retail banking locations in the

Charlotte metro area.

? Supervised one to four technicians in replacing computers, printers and other banking

peripherals.

? Responsible for ensuring the banks network communications worked after the equipment

was replaced.

2011 - NCO Customer Management

Apple iTunes Store Advisor

? Provided customer service and technical support to iTunes customers using Windows, Mac

and iOS operating systems at an email contact center.

20102011 - MyGait, LLCComputer Service Technician/Customer Service Agent

? Provided customer service and technical support to clients using the GO computer

designed specifically for senior adults.

? Provided educational support and training to older adults who want to learn basic to

intermediate skills on personal computers and related technology.

2010 - Author Harry J. Rosenblatt

Research Assistant

? Assisting author with research for the upcoming ninth edition of the textbook, Systems

Analysis and Design published by Cengage Learning, Boston, MA.

2008-2009 - Presbyterian HospitalVolunteerHealth Information Technology Department, file room. Experience working with SoftMed

Systems 6.2 electronic medical records tracking software. Worked on special projects to

reorganize emergency department records and outpatient records.

20072008 - Miles Employee Benefits Consulting, Charlotte, NC

Employee Benefits Councilor

Utilized customer relationship management software in sales calls and established an

online sales lead generation program.

? Provide customer service to employers and insurance plan members with regard to claims

and renewals.

20062007 - Lowe s Home Improvement,

Zone Manager, Gastonia, NC

? Effectively utilized the database management and reporting system to accomplish sales

goals and manage inventory and personnel.

? Managed 32 full and part time employees. Managed $15.5 million of the stores $52.5

million in sales.

Accomplishments

? Due to an organized approach to sales management, increased sales from $13.9 million in

2005 to $15.5 million in 2006, an increase of 11%.

? Key member of the management team at Lowe s Store #457 which was awarded the Store of

the Year 2006.

20052006 - Installed Sales Manager, Charlotte, NC

? Responsible for the project management and service support of all installed projects

sold in the store; $3.5 million portion of the store $35 million budget.

20032005 - Marketing Dimensions, Hurricane, WV

Sole Proprietor

? Internet sales company. Sold products to help small businesses liquidate assets by

selling them on the internet.

2004 - Patriot Emergency Medical Services, Ironton, OH

Chief Financial Officer / Owner

? Served as the principal agent in the development of a successful business plan.

? Managed cash flows, medical billing, accounts receivable, accounts payable, and

payroll.

? Developed an electronic data management system for patient records, billing, privacy,

and security.

Accomplishments

? Championed a $30,000 stock investment and a $50,000 bank investment for company start-

up.

? Company generated more than $40,000 per month in receivable accounts.

19982003 - Boy Scouts of America, DuBois, PA and Utica, NY

Senior District Executive

? Management position that included the supervising of one full time executive as well as

many seasonal employees at Summer camp.

? Leveraged technology capabilities to manage people and volunteers to raise money, and

run programs and camps.

19962001 - United States Army Reserves, Clarksburg, WV and Saint Mary s, PA

Automated Logistical Specialist

? Served as an automated supply chain specialist utilizing various technologies. Operated

logistics ULLS-G software to manage all aspects of vehicles for the units I served.

Trained to support and run warehousing activities including handling nearly all supplies

required by the Army. Experience included a deployment to Japan in 1999.

Accomplishments

? Prepared unit for 1997 deployment readiness inspection with regard to technology

requirements.

? Recipient of 2 Army Commendation medals for exemplary military service.

ron@savilla.net5167 Cliff Circle Lake Wylie, SC 29710 803-***-****

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