Customer Service Front Desk

Ornela Carter

Email: abo2wv@r.postjobfree.com

Address:

City: Madison Heights

State: MI

Zip: 48071

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, hands-on, dependable, driven, organized person with customer service, front desk and sales experience, driven to improve results and exceed goals.

Educational Background:

High School Dipolma from Ross Medical Education Center, Madison Heights MI 1/2001 to 10/2000 (Marketing)

High School Dipolma from Saint Mary's College, Madison Heights MI 1/2001 to 10/2012

Job History / Details:

Career Focus

Highly motivated, hands-on, dependable, driven, organized person with customer service, front desk and sales experience, driven to improve results and exceed goals.

Summary of Skills

Excellent communication skills

Self-motivated

Goal-oriented

Detail oriented

Quick learner

Highly motivated, hands-on, dependable, driven, organized person with customer service, front desk and sales experience, driven to improve results and exceed goals.

Interpersonal skills

Highly competitive

Internet savvy

Organizational skills

Microsoft Word, PowerPoint, knowledge

Professional Experience

October 2012 to Current

Detroit Business Consulting Troy, Michigan

Entry Level Marketing and Account Manager

Develop and execute marketing strategies

Coaching and develop individuals

Manage client accounts

Maintain customer relations

October 2010 to October 2012

Michigan Institute of Urology Rochester Hills, Michigan

Front Desk Check in and Check Out

Medical Billing via Electronic Medical Records, collecting past due balances and or co pays

Proficient in All Scripts and Enterprise

Front desk, operating phone system and scheduling patients appointments

Recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims

Translate codes into insurance companies' preferred coding system, prepare the appropriate claims documents required by each insurer, submit, organize and track all insurance claims filed by the health care provider

July 2010 to October 2010

Hands on Physical Therapy Southfield, Michigan

Front Desk, Externship

Front desk, answered the phone and scheduled patient's appointments.

Prepared insurance referrals for patients.

Verified insurance eligibility.

Educating prospective patients on the office equipment and physical therapy process

February 2005 to July 2010

Tom McGrail and Nancy Philippart Troy, Michigan

Nanny

Managed and supervised multiple after school activities

Performed errands for the family

Maintain financial responsibilities, including banking and other monetary tasks

September 2002 to July 2005

K&B Toys Pontiac, Michigan

Assistant Store Manager

Responsible for opening and closing the store

Supervised the completion of all work including stock delivery and placement

Responsible for interviewing and hiring seasonal employees

Education

2010 Ross Medical Education Center Madison Heights, Michigan

Medical Insurance Billing Office Administration

Administrative Clinical

CPT and ICD-9-CM Coding Basic First Aid

Medical Insurance Billing Fundamentals of Assisting

2005 Saint Mary's College Orchard Lake, Michigan

Associate of Science Marketing

Principles of Marketing

Principles of Economics

Business Communication Methods

Professional Communication

Financial Markets

Professional Affiliations

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season. Responsible for hiring and termination of seasonal employees.

Supported my teammate which led to greater efficiency.

Collaborated with my teammate in the development and delivery of our pitch in regards to the product.

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