Customer Service Sales

Susan Roth

Email: *********@********.***

Address: ***** ****** ***

City: Monument

State: CO

Zip: 80132

Country: USA

Phone: 719-***-****

Skill Level: Experienced

Salary Range: 45

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Susan A. Roth

15703 Paiute Cir, Monument, CO 80132

Home: 719-***-**** Cell: 719-***-****

*********@********.***

A dynamic, highly motivated self-starter Procurement/ Financial Analyst with particular attention to detail/accuracy: superior interpersonal communication, multi-tasking and problem solving skills in the areas of:

Forecasting costs and managing contracts including work orders within guidelines of policies and procedures.

Researching and scoping local vendor`s proposals for quality & prices for the best operations suitable for the contract.

Procurement duties & logistics control while awarding contracts and purchase orders.

Accuracy of property accountability tasks, including Government funded task orders

Solid communication skills.

Forecasting daily and weekly fundamentals.

Strong negotiation skills on terms and conditions.

Budget balancing experience and reviewing budgets and financial statements.

Preparing financial along with researching transactions for accountability.

Apply credits and debits for accuracy of balancing the cash drawers.

Conducting internal audits on weekly basis.

Increasing revenue and margins with schedule and budget control

Experience with Accounts Receivables and Accounts Payables.

Reviewing various documents associated with Financial Duties/Procurement.

Expert in Microsoft Office/Excel/Power Point/PeopleSoft/Outlook/Ten Key Touch

SAM-E/Roxio Creator/ Project Data Entry (41wpm).

Currently holds a secret clearance.

PROFESSIONAL EXPERIENCES

King Soopers- Colorado Springs, CO 2012- Current

All Purpose Clerk/ Checker

Receive and respond to customer complaints and concerns

Check inventory records to determine availability of requested merchandise

Perform buying/ordering duties when necessary.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers

Maintain clean and orderly checkout areas and complete other general cleaning duties.

Stock shelves, and mark prices on shelves and items.

Print price tags for items on shelves

Maintain databases of logistics information

Track product flow from origin to final sales.

PROFESSIONAL EXPERIENCES

ManTech International Corporation - LBE Program Ft. Carson, CO, 2008- 2011

Cost Analyst/Resource Specialist (Procurement Specialist)

Responsible to review policies and procedures to purchase necessary quantities of materials, equipment, supplies and services by researching for the most economical cost.

Responsible to write requisitions with justifications for supplies and equipment with in US Army policies and procedures and under FAR guidelines.

Identify procurement items of vendor`s prices, delivery times, and payments.

Responsible to maintain a record maintenance system to store all pertinent Purchase Requisition

documentation and expenditures.

Responsible to process purchase card transactions and reconciliation of documents.

Resolve Accounts Payable, deliveries, receiving of materials

Forecasting for future materials required for the mission; research, obtain quotations and place orders for requisitioned supplies, equipment and materials.

Responsible to reduce inventory costs through controlled purchasing and inventory maintenance.

Process Administrative duties such as secret clearance documents, writing meeting minute, scheduling meetings and CAC documents, and assist employees with HR questions or issues in the absent of the Administrative Assistant.

Responsible for the accountability of GFE (Government Furnished Equipment), via computers, printers and monitors.

Drug testing employees.

Analyze and maintain contracts between contractor and vendors.

PROFESSIONAL EXPERIENCES CONTINUED...

Colorado State Bank and Trust Colorado Springs, CO, 2007-2008

Teller

Planned successful marketing and advertising strategies targeting and developing new

accounts.

Expanded customer base through a variety of effective sales techniques.

Responsible for handling customer finances and providing the highest level of customer service.

Maintained considerably large amounts of cash in safe and handling money in coin vault.

Assisted customers with balance inquiries and solved customer service issues.

Responsible for inbound calls with conflicts between the customers and the bank.

Possess strong public relations, communication, bookkeeping and mathematical skills.

Identify and resolve problems.

PROFESSIONAL EXPERIENCES CONTINUED...

Wells Fargo Colorado Springs, CO, 2006-2007

Teller/ Banker

Received cash and checks for deposit, verified amounts, and examined checks for endorsement.

Entered member and transactions data into computer and issued computer-generated receipts to customers.

Responsible for cashing checks and disbursed monies after verifying signatures, endorsements and member account balances.

Collected loan payments and placed holds on accounts for uncollected funds, according to organization procedures.

Provided excellent member services and maintained customer satisfaction.

Trained new tellers on banking system.

Handled vault, safe-deposit, ATM and night-drop activities.

Assisted customers with opening new accounts.

PROFESSIONAL EXPERIENCES CONTINUED...

King Soopers Colorado Springs, CO, 1988-2006 Head Clerk

Responsible for the supervision of one hundred plus employees throughout the store.

Responsible to budget weekly and daily hours for the checkers, sackers and service desk clerk`s schedules with predictions of customer volume using previous year sales.

Forecasting daily and weekly fundamentals for hourly scheduling.

Demonstrated knowledge of accountability for daily sales operations, and profit and loss statements, including inventories, labor, petty cash, bank deposits, change orders, and bank deposit verifications.

Responsible to process weekly store reports and closing out accounts receivable, accounts payable,

Western Union transactions, Tickets West sales, Coin Star, Quest and cash drawers

Reconciling store operations between the clerks and the store run reports and close out the weekly totals of all transactions.

Handled all official company correspondence efficiently.

Ordered daily supply of cash and counted incoming cash to verify accuracy.

Responsible for training of new employees who joined the organization.

Build productive relationships, resolve complex issues and win customer loyalty

Strategic-relationship/partnership-building skills, listening attentively, solving problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes from disputes.

Electronic Labor Management Training for write the schedule for the checkers and sackers.

Create and distribute a variety of reports, including hours required for the week for checkers, sackers and service desk clerks.

PROFESSIONAL DEVELOPMENT

EDUCATION

International Correspondence/Pacific High School, Scranton, Pennsylvania: High School Diploma.

University of Phoenix, Southern Campus, Colorado Springs, Colorado: Bachelor of Science in Business Management.

Pike Peak Community College Colorado Springs, Colorado: Major in Accounting.

WEB TRAINING

Maintenance System (SAM-E) Training

Logistics Training (for receiving product from vendors)

Safety

Management Training Expectations

Management Training Effective Management

Bank Secrecy Act

Community Reinvestment Act. Teller Certification

Certificate to conduct oral fluid drug tests

Internet and email usage

Introduction to GSA contracts

How to Create and Manage Requisitions

DoD Information Assurance Awareness

Contact this candidate