Customer Service Sales

Whitney Carpenter

Email: ********@*********.***

Address:

City: Nora

State: VA

Zip: 24272

Country: USA

Phone: 276-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Educated Store Manager with 7 years of experience with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Areas of expertise include Human Resource Management, Sales Management, Profit and Loss, Computer Programs and Leadership.

Educational Background:

High School Dipolma from University of Virginia's College at Wise, Wise VA 1/2001 to 5/2006 (Business Administration)

High School Dipolma from Coeburn High School, Wise VA 1/2001 to 10/2012

Job History / Details:

Executive Summary

Educated Store Manager with 7 years of experience with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Areas of expertise include Human Resource Management, Sales Management, Profit and Loss, Computer Programs and Leadership.

Core Qualifications

Excellent communication skills

Profound Written and Oral Communication

Listening Skills

Reading Comprehension Skills

Proofreading/Editing

Excellent Time Management Skills

Excellent Problem Solver

Report Development

Meets/Exceeds Goals

Meets Deadlines

Type 85 WPM

Energetic Self-Starter

Attention to Detail

Executive Presentation Development

Staff Motivation

Team Building

Quality Assurance

Skilled Multi-Tasker

Customer Focused

Negotiation Skills

Complex Problem Resolution

Adherence to high standards in Customer Service

Skilled Trainer/Counselor

Effective Work Flow Management

Business Correspondence

Employee Training and Development

Management of Remote Employees

Team Management

Talent Development

Leadership

Teaching/Counseling

Recruitment/Staffing

Hiring/Retention

Interviewing

Compensation/Payroll

Employee Benefits

Administrative Support

Schedule Management

Ability to mediate disputes

Project/Event Planning

Microsoft Office Skills

Spreadsheet Development

Inventory Control Procedures

Loss Prevention Compensation

Inventory Maintenance Systems

Cash Register Operations

Bank Reconciliations

Finance Monitoring

Top-Rate Sales Performance

Advertising Solution Development

Reseller Relationship Optimization

Client Relations Specialist

Customer Targeting

Exceptional Patient Care and Interaction

HIPPA Regulations

Pharmacy Law Knowledge

Strong Background in FDA Drug Safety Guidelines

Insurance Billing

Understanding of Medicare/Medicaid Processes

Benefits Administration

Medication Inventory Management

Professional Experience

October 2005 to October 2012

Rite Aid Corporation Virginia

Store Manager

Compute Sales, total purchases and processed payments.

Operated Cash Register to process cash, check and credit cards.

Guided Customers in choosing items that reflected personal need.

Described merchandise and explain operation of merchandise to customers.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Administered all point of sale opening and closing procedures.

Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product availability for customers.

Developed and maintained long-term relationships with policyholders and small business entities.

Participated in various incentive programs and contests designed to support achievement of production goals.

Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85 percentage success rate.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Managed team of 10 of professionals.

Reduced and controlled expenses by monitoring and elimination of unneeded expenses.

Developed department's first incentive performance plan which motivated staff and resulted in a 30 percentage increase in sales.

Strengthened company's business by leading implementation of inventory control projects.

Surpassed revenue goals in four consecutive quarters.

Trained, coached and mentored staff to ensure smooth adoption of new program.Implemented innovative programs to increase employee loyalty and reduce turnover.Developed and rolled out new policies.

Hired and trained 10 staff members.

Increased profits by developing, initiating, and managing programs.

Documented all customer inquiries and comments thoroughly and efficiently.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Recommended and helped customers select merchandise based on their needs.

Served as liaison between customers, store personnel and various store departments.

Returned all routine and general customer calls in a timely manner.

Checked that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

Informed customers about sales and promotions in a friendly and engaging manner.

Processed up to 500 customer orders per day.

Greeted customers in a timely fashion, while quickly determining their needs.

Wrote sales slips and sales contracts.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers and the community to promote long-term business growth.

Education

2011 University of Virginia's College at Wise Wise, Virginia

Bachelor of Arts Business Administration

Minor in Political Science

Recipient of First Generation College Student Scholarship

Member of Student Support Services and Student Government

Future continuing education in MBA and Education

Coursework in International Business and Finance

Coursework in Marketing and Advertising

Coursework in Business, Communications and Organizational Psychology

Advanced Communications Training and Seminars

3.00 GPA

2006 Coeburn High School Coeburn, Virginia

High School Diploma Advanced General Studies

Participated in many organizations including; Future Business Leaders of America, High School Honor Society, French Club, Domestics Club, Blue Knights of a Cause, Ecology Club, Pace, Varsity Cheerleading Squad and Student Government Association.

Graduated with an Advanced Studies diploma ninth in my class with a 4.00.

Accomplishments

Leader of the CCC Associate Relations Committee for District including 29 stores.

Fulfilled more than 50 percentage of Employee complaints with a solution all parties withe happy with in a short amount of time.

Lead my store from 25 percentage customer service score to 85 percentage score exceeding the 70 percentage goal in five months.

Increased loyal customer base by participating in excellent customer service skills.

Hired, trained my own staff exceeding ten and reduced turnover rate for the company.

Promoted/Mentored two employees to move to the next level.

In six months exceeded script count by 15 percentage .

Likewise, exceed flu shot goal by 10 percentage weekly.

Presented and Landed a large account with the state to have a flu clinic in County Schools and County 2012 election polls.

Increased same year sales by 30 percentage over last year and 50 percentage over plan.

Lead high volume Retail location to have best inventory in three years.

Lead a low volume store with the worst inventory in the whole company to an outstanding inventory in six years.

Constantly met deadlines by time management, skills and training.

Ranked number one manager in the district three quarters.

Developed new techniques for stock unloading that was adopted in all 29 stores.

Developed a back room organizational plan for all stores in the district.

Developed, trained and implemented a back room, Freshness and inventory routine.

Received award 4 years for zero customer complaints.

Frequently received associate recognition awards for developing associates.

10 time winner of RAPTAR quarter award for associate recognition

Six time award winner of the STAR program for customer service.

References

Timothy Stallard, Store Manager Trainee

Rite Aid Corpration

Office: 276-***-****

Associate, Trainer

Lee Wheatley, Store Manager

Rite Aid Corporation

Office: 276-***-****

Former Associate

Tara Pope, Paralegal

Scott Mullin's Law Office

Office: 276-***-****

Former Associate, Family Friend

Contact this candidate