Customer Service Insurance
Resume:
Medical office, billing, AR
abo2t8@r.postjobfree.com
Shannon N. Holt
(Nikki)
Hixson, TN 37343
Work Experience:
Medtech Enterprises
2158 Northgate Park Lane
Suite 408
Chattanooga, TN 37415
Front Office / Billing:
Data entry, entering all patient information. Intakes to include insurance verification, benefits and prior authorizations. Billing position consisted of calling on AR, electronic claims, posting payments and rejections, follow up on rejections and correction of claims to ensure timely payment. All Aspects of front office responsibilities.
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June 2008 - November 2010
Nephrology Associates
Chattanooga TN 37402
Stacey Stockman, Supervisor
Accounts Receivable/Collections:
Posting of all payments and adjustments.
Worked all denials and no pay remits.
Called various insurance companies for follow-up on denied claims.
Called various insurance companies to verify coverage, authorizations and pre-certifications.
Responsible for maintaining and balancing daily/monthly ledgers/reports using Excel.
April 2000 - June 2008
Medical Management Professionals
5959 Shallowford Rd., Ste. 559
Chattanooga, Tn 37421
Accounts Receivable/Collections/Customer Services/Team Leader:
Posting of payments and adjustments.
Working no pay remits from numerous insurance companies.
Pulled bank statements daily to maintain and balance end of day as well as end of month ledgers/reports using Excel.
Uploaded and downloaded ERA's from clearing house, also worked those denials.
Insurance follow-up.
Worked closely with management to ensure company policies, customer/patient complaints/concerns were to be answered in a timely manner.
Assist team members with questions, concerns and complaints.
Scanned remits into system daily to apply payment and index to patient accounts.
Assisted with patient calls to resolve any problems with accounts.
Worked on "special projects" with management to ensure timely customer service with patients and physicians.
Computer Experience:
Efficient working with MS Works, MS Word, Excel, Windows and several billing systems such as Medisoft, ProMed, Northern, MedSuite, Mysis and NexGen.
Strong 10-key experience
Strong typing skills
Strong customer service skills
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