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Sales Customer Service

Location:
Roxbury, CT
Posted:
October 17, 2012

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Resume:

Barbara Dixee

Email: abo2t2@r.postjobfree.com

Address:

City: Roxbury

State: CT

Zip: 06783

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Goal-driven, results-oriented Director of Global Sales with 9 years of experience in the electronic publishing industry. Delivered award-winning sales record and revenue growth; while developing an innovative solution to expanding global markets. Expert skills in distribution channel development and direct sales management; with a mastery of relationship building clients and strategic partners. Developed and oversaw the most profitable business segment; with sustained renewal rate of 90 percentage and new business growth rates from 15 to 150percentage.

Educational Background:

High School Dipolma from WESTCON, Danbury CT 1/2001 to 5/1987 (Political Science and International Relations)

High School Dipolma from Broome Community College, Danbury CT 1/2001 to 10/2012

Job History / Details:

Executive Profile

Goal-driven, results-oriented Director of Global Sales with 9 years of experience in the electronic publishing industry. Delivered award-winning sales record and revenue growth; while developing an innovative solution to expanding global markets. Expert skills in distribution channel development and direct sales management; with a mastery of relationship building clients and strategic partners. Developed and oversaw the most profitable business segment; with sustained renewal rate of 90 percentage and new business growth rates from 15 to 150 percentage .

Skill Highlights

Innovative approach to business development and growth.

Channel distribution development.

Strong mentoring capabilities

Skilled in building and customer relationships.

Customer centric selling.

Strong leadership and team building skills.

Consortium negotiation's

Skilled in all phases of sales cycle.

Strong problem solving skills.

SalesForce.com

Core Accomplishments

Consultative selling expert with strong background in both channel and direct sales and sales management.

Strong skills in sales presentations, customer service, account retention, negotiation skills and market development.

Strong leader and team player adept at motivating and uniting a sales force through training, mentoring and incentive programs.

Developed innovative solutions to sales barriers and stalled market growth.

Developed support programs and sales protocols for customer retention and new business sales, in global markets.

Overcame adverse sales barriers in launching new and niche products, in new and existing markets.

Professional Experience

February 2009 to January 2012

Knovel Corporation New York, NY

Director of Global Academic Sales

Between 2005 and 2012 generate growth rates of 15 percentage to 150 percentage, per year.

Global oversight of academic market.

Opened new markets in Latin America, expanded, re launched Asian markets and revived lagging North American market.

2009 and 2010 outperformed all other business units in both customer retention and new sales.

2011 despite global economic down turn maintained a 93 percentage retention rate and 9 percentage new business growth by strengthening customer relationships and innovative sales options for new clients.

Designed innovative consortia program, resulting in closing 3 new consortium sales in the first year while adding 2.5 million dollars to the sales pipeline.

Developed faculty and student engagement program.

February 2006 to February 2009

Knovel Corporation New York, NY

Director of International Sales

Developed global business sales and marketing plan resulting in the most profitable business segment.

Established strong network of global relationships, working with local partners and customers to build strong regional sales and market development plans.

Closed first consortium deals in the company's history.

Coordinated 20 global distribution partners achieving both new business and retention targets.

May 2004 to February 2006

Knovel Corporation New York, NY

International Channel Manager

Oversaw global distribution partners, in both new and mature markets.

Created and implemented regional and national sales and marketing strategies to achieve annual sales targets and meet long term company objectives.

October 2002 to May 2004

Knovel Corporation New York, NY

Channel support specialist

Developed support programs to ensure global sales channels had resources required to promote growth.

Developed companies first training program for global distribution partners.

January 1996 to June 2000

Limat Graphics Danbury, CT

Sales and Project manager

Increased overall sales by 20 percentage .

Developed project management business unit to compliment the design service and open new market opportunities.

01/1991 to 01/1996

Limat Graphics Danbury, CT

Sales manager

Developed new sales and marketing strategies utilizing existing company capabilities turning sales growth from negative to positive in 6 months.

Transitioned poor customer service record, to reputation of outstanding service; thereby maintaining majority of customer base during difficult economic period for the industry.

Education

WESTCON Danbury, CT

Bachelor of Arts Political Science and International Relations

Broome Community College Binghamton, NY

Associate of Arts Political Science and International Relations



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