Human Resources Customer Service
Resume:
Hidali Alejo
Email: abo2sy@r.postjobfree.com
Address: ***** ******* **
City: Tinley Park
State: IL
Zip: 60487
Country: USA
Phone: 708-***-****
Skill Level: Experienced
Salary Range: 70
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
HIDALI ALEJO
18122 Semmler Dr, Tinley Park, IL 60487
abo2sy@r.postjobfree.com
SUMMARY
Innovative, high performing Human Resources professional with significant progressive experience providing broad expertise in HR Systems, Recruitment Strategy, Employee Relations, Employment Law, FMLA/STD/ADA, Workers Comp, HRIS, Training, Staffing/Recruiting, Statistical Analysis and Compensation and Process Management. Demonstrated ability to manage projects, effectively liaison with internal and external clients and identify new opportunities where HR can add value through the administration and maintenance of leading-edge HR systems. Adaptive to dynamic environments, high customer service standards, excellent communication skills and respect for confidentiality and privacy.
TECHNICAL SKILLS
MS Word, Excel, PowerPoint, Access; Hire.com, Peopleclick CAAMS, PeopleSoft, Business Objects, TALX, Peopleclick Authoria, Peoplefluent, Taleo, Vurv, SuccessFactors
PROFESSIONAL EXPERIENCE
ARTHUR J. GALLAGHER, Itasca, IL 2011 - Present
Human Resources Specialist
Responsible for providing company wide support and training of Applicant Tracking and Performance Management System.
* Product expert on Taleo Recruiting and Onboarding and SuccessFactors Performance.
* Assist with internal end user support and customer procedures as they pertain to the usage of Taleo and SuccessFactors.
* Design and facilitate training sessions to all users of Taleo to include Recruiting and Onboarding.
* Assist with ad-hoc projects within the Taleo such as service pack/new version release, new feature/product roll-out, creating test scenarios and user acceptance testing.
* Partner with Campus Recruiter on the implementation of recruiting strategy for the Summer Internship Program.
AON, Chicago, IL 2005 - 2011
Senior Human Resources Manager: Recruiting Operations
Partnered with management in the implementation of strategic HR and Talent Acquisition initiatives including the implementation of recruiting systems, metrics, policies, and processes.
* Key member of project team responsible for the successful conversion of Authoria and Taleo in support of the Aon Hewitt merger.
* Functional Lead for implementation of recruiting systems such as the applicant tracking systems and pre-boarding sites in the United States and Canada.
* Combined ATS function with HRIS on one platform; created and documented business process to import data to payroll system.
* Designed and facilitated 10 training sessions for 100+ HR and Hiring Managers on use of systems implemented; developed custom training materials for users.
* Implemented E-Verify as part of TALX implementation; eliminated all paper-related hiring processes.
* Managed system administration of Authoria and Vurv applicant tracking systems and TALX pre-employment system.
* Completed recruiting and HR Generalist activities supporting the business organization with the interpretation of HR policies, recruitment, and on-boarding.
* Coordinated with Recruiting/HR Management to develop operational plans and define process solutions to enhance HR processes increasing efficiency and reducing costs.
* Completed reporting and analysis of various HR metrics: turnover, cost per hire, recruiting efficiency, HR dashboards and forecasting for all levels of management from various sources and HR systems including Vurv, Business Objects, Mobius, Authoria, and PeopleSoft.
* Developed requirements and coordinated deliverables with HRIS team on interfaces between PeopleSoft and Applicant Tracking System, troubleshooting, and system upgrades and changes.
* Created test scenarios and user acceptance testing for HR systems and standard upgrades.
* Implemented corporate on-boarding process for new hires.
* Maintained Recruiting vendor relationships: vendor selection, vendor contract negotiations for third party providers of Recruiting services.
* Reviewed and analyzed HR processes by researching and analyzing best practices to make recommended changes and improvements.
CNA, Chicago, IL 1997 - 2005
Human Resources Operations Consultant: HRMS/HRIS 2004 - 2005
Partnered with Executive and management teams in support of HR issues and initiatives.
* Delivered HR technology solutions: Reviewed requirements documents, process flows, system specifications, user acceptance testing, and integration with other HR systems.
* Provided ongoing support to overall HR operations and identified ways to improve HR Processes.
* Trained, maintained, troubleshot and resolved technical issues in HR systems specifically PeopleSoft and Hire.com resume/applicant tracking system.
* Assisted with implementation of PeopleSoft EPM project.
Recruiting Operations Consultant 2002 - 2004
Responsible for management of projects related to Staffing and Recruiting.
* Managed staff of Recruiting Coordinators including coaching and feedback, performance assessment, development/career planning, workloads, and rewards/recognition.
* Developed centralized new hire coordination/on-boarding process.
* Created/streamlined recruiting operational processes; job requisition and centralized recruiting.
* Project Lead: Hire.com applicant tracking system implementation; reduced agency usage by 80%.
* Effectively and efficiently provided system administration of Hire.com applicant tracking system.
* Responsible for Affirmative Action Planning and associated government compliance.
* Participated in the implementation of PeopleSoft HCM as subject matter expert of Recruiting/on-boarding processes.
* Reported and analyzed Recruiting data.
* Provided onsite support: HR Audits, employee relation investigations, and general HR issues.
Human Resources Generalist 1998 - 2002
Responsible for providing HR consultation to managers and employees in employee relations areas such as staffing, performance management, benefits, and compensation.
* Partnered with Regional HR teams to address issues including turnover, compensation, career development, and best practice policies.
* Wrote communications to announce additions to staff and intranet website content.
* Planned and monitored annual Human Resources budget.
* Revitalized new employee orientation program to become a well-structured and valuable program.
* Coordinated operations in a major restructuring endeavor involving the integration of two claims organizations forming RSKCo; a risk management claims service organization.
* Developed the Human Resources Intranet site for RSKCo.
* Administered tuition reimbursement program and employee service recognition program.
Human Resources Coordinator 1996 -1998
Responsible for providing administrative support to the Vice President and Senior Human Resources Officer in all functions required within the department.
* Assimilated information from the HRIS system to create charts and management reports to depict workforce trends and make recommendations for improvement in workflow or processes.
EDUCATION
Bachelor`s Degree, Business Administration, Saint Xavier University, Chicago, IL
Fluent in Spanish
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