Customer Service Manager

Donna's InformationLocation: DANVILLE, ILTitle: Medical billing and Medical clerk assistantExperience: 0-1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2012-05-17 Helpful Links

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Donna M Mann

720 5th Street, Covington, Indiana 47932 / 765-***-**** / ********@*****.***

EDUCATION:

ALLEN SCHOOL OF HEALTH SCIENCES, Phoenix, Arizona Graduated: 04/2012

Medical Insurance Billing and Coding, Diploma obtained, GPA: 3.8

QUALIFICATIONS:

Health Information Management Interpersonal Communication for Health Professionals

Medical Terminology Filing Systems Management

Knowledge of ICD, CPT, HCPCS Medisoft version 14 software

HIPAA Law Education Medical Law and Ethics

EXPERIENCE:

THE WATERS OF COVINGTON, Covington, Indiana 08/2010 – 03/2011

Cook

Prepared meals for 130 long term health care residents.

Accuracy was critical as most residents were on a very specific diet.

Had to work within State Guidelines and coordinate meals with dietitian.

WAL-MART, Crawfordsville, Indiana 02/2009 – 04/2010

Cashier and Customer Service

Responsible in overseeing that the customer returns where handled efficiently

Managed and resolved customer complaints & issues in a timely and friendly manner.

Responsibly handled thousands of dollars and hundreds of transactions with zero errors.

MENARDS, West Lafayette, Indiana 12/2006 – 04/2008

Cashier/Garden Center Asst. Manager

Organized and monitored garden center inventory and maintained live inventory.

Professionally worked with and supervised up to six people in the absence of the manager.

Handled customer service; complaints and questions on a wide variety of garden topics.

Responsible for the organization and inventory for the garden center department.

LAST CHANCE Cafe, Lafayette, Indiana 11/2000 – 03/2007

Kitchen Supervisor/Cook

Prepped and cooked a variety of foods and managed all kitchen tasks.

Implemented an inventory control system resulting in a 30% reduction in food cost.

Conducted food cost annalists on all menu items and changed the menu resulting in an average food cost of 27%.

Trained and supervised all kitchen personnel resulting in an average score of 98% from State Sanitation Inspections.

SKILLS:

Knowledge of Microsoft Word/Excel

Type 55WPM

Excellent Customer Service skills

Self starter with strong organizational skills

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