Oleg Osypchuk

Customer Support, Sales Operations and Salesforce.com Professional

Location

Greater Boston Area

Industry

Computer Software

.

Oleg Osypchuk

Contact Oleg Osypchuk directly

Oleg Osypchuk's Overview

Past

Sales Administrator at WorldAPP

Senior Support Analyst at WorldAPP

Assistant Director of International Support at WorldAPP

Senior Support Analyst at WorldAPP

see less

see all

Education

National Aviation University

National Aviation University

Recommendations

2 people have recommended Oleg

Connections

138 connections

Oleg Osypchuk's Summary

Resourceful, self-starter, multi-tasker, someone who "thinks outside the box" and works

well in fast-paced environments with effective mix of technical, analytical and customer

service skills

Contact info: 857-***-**** or abo2ob@r.postjobfree.com

Oleg Osypchuk's Experience

Sales Administrator

WorldAPP

Privately Held; 51-200 employees; Computer Software industry

May 2011 March 2012 (11 months) Greater Boston Area

Sales Administrator performed everyday tasks to ensure the operational effectiveness

and excellence of WorldAPP's global sales team including Salesforce.com administration,

strategic and tactical sales metrics for Sales and the Executive team and provided sales

campaign support

Coordinated work of sales team of 14 employees located in the US and Europe

Performed analysis and distribution of leads and pipeline management

Performed Salesforce.com administration and management

Developed and implemented Sales Manager Dashboard in Salesforce.com

Reported to Executive team with the responsibility of making financial projections for

sales

Acted as a liaison between Sales and other departments to facilitate closing deals

Senior Support Analyst

WorldAPP

Privately Held; 51-200 employees; Computer Software industry

March 2010 April 2011 (1 year 2 months) Greater Boston Area

Senior Support Analyst provided daily world-class support to WorldAPP's proprietary

data collection technologies including: survey and form projects, user portals, business

intelligence dashboards and analytical tools in a SaaS, hosted server, mobile and offline

environment

Handled incoming calls, emails and chats from customers

Supported and performed troubleshooting of web applications and the browsers they were

accessed through, reported bugs and suggested workarounds

Acted as a Subject Matter Expert on clients' projects and conducted training for

customers

Assisted pre-sales team with conducting product demos and delivering proof of concepts

Worked with project management team as a dedicated support person on some projects

Trained new resources and wrote a few training manuals

Assistant Director of International Support

WorldAPP

Privately Held; 51-200 employees; Computer Software industry

December 2008February 2010 (1 year 3 months) Kyiv, Ukraine

Assistant Director of International Support performed a number of tasks to ensure the

operational effectiveness and excellence of Ukrainian Support team as a part of WorldAPP's

global support team including management, training and professional development of support

analysts, and maintaining 85% of customer satisfaction rate:

Managed a team of 7 people providing support to customers located around the world

Performed personnel training on new and upcoming products

Led ongoing team improvement effort.

Aligned work of Support Department with technical and customer-oriented departments

Implemented transition to 24/5 support

Senior Support Analyst

WorldAPP

Privately Held; 51-200 employees; Computer Software industry

January 2007December 2008 (2 years) Kyiv, Ukraine

Senior Support Analyst provided daily world-class support to WorldAPP s proprietary

data collection technologies including: survey and form projects, user portals, business

intelligence dashboards and analytical tools in a SaaS, hosted server, mobile and offline

environment

Handled incoming calls, emails and chats from customers

Supported and performed troubleshooting of web applications and the browsers they were

accessed through, reported bugs and suggested workarounds

Acted as a Subject Matter Expert on client s projects and conducted training for

customers

Assisted technical teams to triage customer problems

Trained new resources

Oleg Osypchuk's Languages

English

(Full professional proficiency)

Russian

(Native or bilingual proficiency)Ukrainian

(Native or bilingual proficiency)

Polish

(Elementary proficiency)

Oleg Osypchuk's Skills & Expertise

Windows

Mac OS X

Linux

Microsoft Office

MS Project

Visio

MindManager

Adobe Creative Suite

HTML

CSS

Regular Expressions

SaaS

Salesforce.com

Apex Data Loader

Eloqua

QlikView

SharePoint

Atlassian JIRA

Confluence

GoToMeeting

Lync

Skype

Matlab

MathCAD

Mathematica

SPSS

AutoCAD

Net Promoter Score

View All (28) Skills View Fewer Skills

Oleg Osypchuk's Education

National Aviation University

Specialist degree, Systems of Automation and Control

20072009

National Aviation University

Bachelor's degree, Computer-Aided Automatics and Control Systems

2003 2007

Oleg Osypchuk's Additional Information

Groups and Associations:

CUSTOMER SUPPORT PROFESSIONALS

Customer Service Innovation Group

Customer Service Professionals

QlikView

SaaS (Software as a Service) Networkers

Sales Administration Group

Sales Operations Group

Sales Operations Network (SON)

Salesforce Professionals

Salesforce.com Professional Network

Twenty Recruitment - USA

WorldAPP

Contact Oleg for:

Contact this candidate