Sales Customer Service

Sharon Mullady

Email: abo2mm@r.postjobfree.com

Address: **** ****** ****

City: Orange Park

State: FL

Zip: 32065

Country: USA

Phone: 904-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHARON V. MULLADY

abo2mm@r.postjobfree.com * 904-***-**** * 3091 Peoria Road, Orange Park, Florida 32065

SALES, MARKETING & BUSINESS DEVELOPMENT

Versatile and quality-driven professional with entrepreneurial vision, experience, business acumen, and proven ability to construct aggressive initiatives. Focused on delivering revenue growth and maximizing market penetration. Influential leader with sincere commitment to people development. Cultivate talent and cohesive, positively focused teams. Creative strategist skilled in generating visionary direction to drive achievement of new business development.

Areas of expertise:

BUSINESS DEVELOPMENT - SALES MANAGEMENT - PRODUCT DEVELOPMENT - RELATIONSHIP MANAGEMENT - MARKETING

LOGISTICS - WORKFORCE DEVELOPMENT - CHANGE MANAGEMENT -STRATEGIC PLANNING - CUSTOMER SERVICE

PROCESS & PERFORMANCE IMPROVEMENT - VENDOR RELATIONS - TEAM LEADERSHIP & MOTIVATION

PROFESSIONAL EXPERIENCE

SOUTHERN HERITAGE CASKET COMPANY - Oxford, Alabama 2007 to 2011

OUTSIDE SALES REPRESENTATIVE

* Effective communicator, able to build relationships with owners and staff from diverse backgrounds.

* Provided customers with dedication and strong attention to detail regarding their funeral homes and increasing profits.

* Negotiated sensitive company agreements with owners.

* Redesigned, updated and implemented new products.

* Enhanced sales and marketing effectively to increase their profits.

* Maintainted strict adherence to customer's turnaround times regarding product deliveries.

THE YORK GROUP - North Florida & South Georgia 2003 to 2007

OUTSIDE SALES REPRESENTATIVE

* Organized seminars for Funeral Directors, Owners and Staff to expand their knowledge in the death care industry.

* Built a sound loyal relationship with customers who were not doing business with York Caskets.

* By providing point of sale material and making sales presentations, this motivated clients to "buy into" new products which inspired them to increase sales for their firm.

* Coordinated and attended several seminars sponsored by The York Group to educate and provide clients with the new learing tools about the future of their business and the future of the funeral industry.

* Attended "Independent Funeral Directors Association Trade Shows" in Jacksonville, Tampa and Daytona Beach, Florida.

* Participated in "Florida Morticians Conventions in Miami, St. Petersburg and Tallahassee, Florida

* Very involved in NFDA (National Funeral Directors Association) which is located Chicago, IL.

SHARON V. MULLADY

abo2mm@r.postjobfree.com * 904-***-**** * 3091 Peoria Road, Orange Park, Florida 32065

ENABLE TECHNOLOGIES, INC. (ACOSTA) - Jacksonville, Florida 2002 to 2003

SUPERVISOR TRANSPORTATION & LOGISTICS

* Enable Technologies consolidated logistic program included order processing, implementation of new customers. The processes that were developed insured financial controls, customer reporting and customer service commitments. I participated in the overall administrative management of the order management department. I provided direction and collaborated with senior managers of Enable; Client Services, Logistics and Inventory Mangement.

* Developed and implemented processes that address shipping and logistic issues, accounting, order management, promotions management, claims and deduction functions.

* Interacted with Enable clients and retailers and organized, prioritized and scheduled work assignments for the department.

* Worked collaboratively with contracted third party logistics provider in five regionally positioned locations in the United States on shipping, order management and claims issues.

* Direct tasks included following up with Wal-Mart orders with 80% delivery on time.

* Direct contact for Kikkoman to insure that all Food Service orders were delivered with a 90% delivery by required date. Provided direction and collaborated with senior managers of Enable; Client Services, Logistics, Inventory Mangement.

INNOVATIVE CONCEPT GROUP - NORTH FLORIDA & SOUTH GEORGIA 2000 to 2002

OUTSIDE SALES REPRESENTATIVE

* Directed and managed all aspects of sales for food products to Universities, Military Installations, Medical Facilities-Hospitals, Nursing and Retirement Homes.

* Supported the sales and marketing processes for both Sysco Foods and US Food Service.

* Managed reporting and business support services for 34 manufacturers in both Food Service and Grocery commodities.

* Traveled with sales representatives for both companies which included sales calls, route promotions and new product development.

* Worked to expand the existing sales territory by calling on independent businesses requiring food service products. Clients consisted of Tyson Foods, Uncle Ben's, Rich products, Sara Lee, J.R. Simplot, Bryan / Jimmy Dean Foods, Contidina-DelMonte, Chef America, J.M. Smuckers and Alcoa-Reynolds.

* Maintained an average increase in sales of 50-90% for most manufacturers during my tenure.

SHARON V. MULLADY

abo2mm@r.postjobfree.com * 904-***-**** * 3091 Peoria Road, Orange Park, Florida 32065

FIELD PACKING COMPANY - OWENSBORO, KENTUCKY 1998 to 2000

OUTSIDE SALES REPRESENTATIVE

* Managed sales, new product development, insured customer service satisfaction to major supermarket chains like Wal-Mart, Publix Super Markets, Winn Dixie Stores and Associated Grocers.

* Developed and implemented grand opening programs for the Deli and Meat departments. I provided merchandising expertise, point of sale material and training on the use of products developed for each individual chain.

* Provided store assistance and managed all in-store financial transactions. Territory included South Carolina, South Georgia,, North Florida, Central Florida and the Florida panhandle.

* Increased sales for Field Packing Company from $20k to $350k. Met with many manufacturers on my own like Ross Laboratories (Ensure) to stock nutritional supplements which increased annual revenue on this single line item by $760k.

Previous experience as.

Bank Teller and Restaurant Manager

EDUCATION

Bluefield State College - West Virginia

Marshall School of Real Estate and Virginia Insurance School

Currently Enrolled in RMSR Medical Sales Training Program

PROFESSIONAL CERTIFICATIONS

SAP, MS Windows 2000, MS Office Professional, MS Outlook, Power Point, ECL Proprietary Web Based Order Management and Logistics System and Consultant for Logistics and Supply Chain Management

ORGANIZATIONS CURRENTLY SERVING

American Cancer Society, American Heart Association, Red Cross, Youth League as Commissioner of Cheerleading

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