Customer Service High School

Shawna Muller

Email: ********@********.***

Address:

City: Summerset

State: SD

Zip: 57769

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have worked at Sam's Club for thirteen years. I started as a cashier. I transitioned to a member service associate and then to the Fax N Pull associate. I am currently part of the Audit Team.

Educational Background:

High School Dipolma from Western Dakota Tech, Rapid City SD 1/2001 to 7/1999 (General Office Technology)

Job History / Details:

Career Overview

I have worked at Sam's Club for thirteen years. I started as a cashier. I transitioned to a member service associate and then to the Fax N Pull associate. I am currently part of the Audit Team.

Skill Highlights

great member service skills

efficient

great time management skills

eager to learn new things

self-starter

attention to detail

Core Accomplishments

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Investigated discrepancies on inventory counts of merchandise to identify and resolve issues.

Answered multiple phone lines, transferred calls to corresponding departments.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

10/14/2012 12:00:00 AM

Sam's Club Rapid City, SD

Audit Team/Customer Service

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Education

1999 Western Dakota Tech Rapid City, SD

Associate's Degree in Office Technology General Office Technology

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