Customer Service Administrative Assistant

Deborah Dove

Email: ********@*********.***

Address:

City: Front Royal

State: VA

Zip: 22630

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable skilled with working with a diverse group of people. Computer skills and a strong ability to assist in efficient company operations. Personable with the ability to multi-task and prioritize. Hard worker recognized as a solid team player and a reliable coworker. I am a competent employee with exceptional data entry and customer service skills. I have over 15 years experience in office administration.

Educational Background:

High School Dipolma from GarField High School, Woodbridge VA 1/2001 to 6/1989 (None)

Job History / Details:

Career Overview

Energetic and reliable skilled with working with a diverse group of people. Computer skills and a strong ability to assist in efficient company operations. Personable with the ability to multi-task and prioritize. Hard worker recognized as a solid team player and a reliable coworker. I am a competent employee with exceptional data entry and customer service skills. I have over 15 years experience in office administration.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Knowledgeable in [administrative function]

Meets/exceeds goals

Self-starter

Project planning

Attention to detail

Microsoft Office skills

Spreadsheet development

Administrative operations

Team building

Staff motivation

QuickBooks

Filing and data archiving

Microsoft Excel

Organizational skills

Power point

Speaking

Telephone skills

Coordination

Creative problem solving

Client relations

Customer service

Data entry

Data collection

Active learning

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and within high-volume environment.

Reviewed and updated client correspondence files and scheduling database.

Data Entry

Reviewed and updated client correspondence files and scheduling.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Professional Experience

December 2002 to April 2005

Advanced America Woodbridge, VA

CSR Specialist / Administrative assistant

Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Conducted weekly walk Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.troughs with the General Manager to discuss all interior visual displays including store window presentation.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Built long-term customer relationships and advised customers on purchases and promotions.Kept abreast of rapidly evolving technology.

Managed quality communication, customer support and product representation for each client.Provided an elevated customer experience to generate a loyal clientèle.Generated leads for new sales through telephone and email contact with customers.

May 2008 to Current

EnviroSolutions Manassas, VA

CSR / Administrative Assistant

Met all customer call guidelines including service levels, handle time and productivity.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Updated customer orders from start to finish in an accurate and timely manner.

Resolved customer questions, issues and complaints.

Developed rapport with the customer base by handling difficult issues with professionalism.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Maintained up-to-date knowledge of product and service changes.

Managed work flow to exceed quality service goals.

March 1994 to November 2001

Quarles Petroleum Lorton, VA

Assistant Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Performed regular telephone contact with providers to discuss status of re-billing and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Researched aging reports including reimbursements which were 90 days in arrears status.Updated patient accounts and information on a daily basis.Created databases and spreadsheets to improve inventory management and reporting accuracy.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.Processed accounts receivable and accounts payable.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Developed new customer relations through telephone contact and sales activity.

Education

1989 GarField High School Woodbridge, VA

High School Diploma

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