Customer Service Manager

William Goodwin

Email: ********@***************.***

Address:

City: Waipahu

State: HI

Zip: 96797

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven [ Sales Manager] with prove ability to establish rapport with clients. Dedicated, resourceful, adaptable leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Deadline-driven, skilled [ Sales and Operations Manager ] focused on achieving success and increased productivity through improvements in operations, quality, safety and administration.

Educational Background:

High School Dipolma from Rochester H.S., Rochester WA 1/2001 to 6/1984 (General)

High School Dipolma from Skagit Valley College, Rochester WA 1/2001 to 10/2012

Job History / Details:

Executive Summary

Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Results-driven [ Sales Manager] with prove ability to establish rapport with clients.

Dedicated, resourceful, adaptable leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Deadline-driven, skilled [ Sales and Operations Manager ] focused on achieving success and increased productivity through improvements in operations, quality, safety and administration.

Core Qualifications

Cross-functional team management

Consistently meet goals

Team building expert

Self-sufficient

Background in Military, aviation and flight line operations, customer service and route sales/delivery. Sales and account development.

Strong interpersonal skills

Resolution-oriented

Flexible

Professional Experience

May 2012 to Current

Paradise Beverages Waipahu, HI

Warehouse Supervisor

Led regular stand-up meetings, events and continuous improvement projects with measurable goals.

Maintained and enforced a safe and clean working environment at all times.

Supervised production schedules, production quality and on time delivery.

Addressed all personnel issues promptly and professionally.

January 2011 to March 2012

Paradise Beverages Waipahu, HI

Route Delivery Driver

Greeted customers entering the store to ascertain what each customer wanted or needed.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Stocked and rotated inventory regularly.

Processed merchandise returns and exchanges.

Provided an elevated customer experience to generate a loyal clientèle.

Posses a valid state of Hawaii class B drivers license.

Posses a valid Maritime Security ( TWIC ) card

February 2000 to September 2010

Odwalla Juice Company Aiea, HI

District Sales Manager

Successfully managed production activities so all orders were shipped on time.

Assessed and trained personnel for promotion to cross-functional operations.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Led regular stand-up meetings, events and continuous improvement projects with measurable goals.

Immediately addressed all expired product dispositions.

Maintained and enforced a safe and clean working environment at all times.

Documented all customer inquiries and comments thoroughly and efficiently.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Returned all routine and general customer calls in a timely manner.

Informed customers about sales and promotions in a friendly and engaging manner.

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers and the community to promote long-term business growth.

Trained all incoming sales team members.

Increased revenues by [] percentage within the first year as Sales Manager.

September 1997 to January 2000

Schwans Sales Carlsborg, Wa.

Route Sales Manager

Fielded an average of [ ninety ] customer service calls per day.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Recommended and helped customers select merchandise based on their needs.

Processed up to [ forty ] customer orders per day.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Informed customers about sales and promotions in a friendly and engaging manner.

Military Experience

to

United States Navy, Lemoore, CA.

Aviation Structural Mechanic

Education

1984 Rochester H.S. Rochester, WA.

High School Diploma General

Skagit Valley College Oak Harbor, WA.

None General / Business

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