Customer Service High School
Resume:
Misael Morelos
Email: abo2jm@r.postjobfree.com
Address:
City: Hayward
State: CA
Zip: 94544
Country: USA
Phone: 510-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Bilingual and Very friendly and courteous. Proficient Knowledge of food, and wine. seeking a position in an upscale restaurant, resort or country club.
Educational Background:
High School Dipolma from Mt Eden High School, Hayward CA 1/2001 to 6/2009 (Culinary)
Job History / Details:
Summary
High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.
Bilingual and Very friendly and courteous. Proficient Knowledge of food, and wine. seeking a position in an upscale restaurant, resort or country club.
Highlights
Highly responsible and reliable
Quick problem solver
Works well under pressure
Thrives in fast-paced environment
Committed team player
Extensive hospitality background
Trained in High energy
food service
High energy
Flexible schedule capability
Upbeat, outgoing and positive
Cash handling expert
Food safety understanding
Experience
September 2007 to November 2008
R.O.P Hayward, CA
Catering and Food Handling
Consistently provided professional, friendly and engaging service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Appropriately suggested additional items to customers to increase restaurant sales.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
January 2010 to October 2012
Morelos Landscape Hayward, CA
Customer Assistance And Labor Worker
Consistently provided professional, friendly and engaging service.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about certain issues and made recommendations when requested.
Managed call flow and responded to technical support needs of customers.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
February 2009 to September 2009
Burger King Oakland, CA
Assistant Manager And Cash Register
Consistently provided professional, friendly and engaging service.
Assisted guests with making menu choices in an informative and helpful fashion.
Skillfully promoted items on beverage lists and restaurant specials.
Managed opening and closing times for the main branch.
Executed customer transactions, including deposits, and withdrawls.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Delivered prompt, accurate and excellent customer service.
Maintained friendly and professional customer interactions.
Education
2009 Mt Eden High School Hayward, CA
High School Diploma Culinary
Coursework in: Culinary Management, Food and Beverage Operations Management
Concentration in Restaurant and Hospitality Operations
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