Customer Service Maintenance

Greg Stricklen

Email: ********@**-********-********.***

Address:

City: Greenbrier

State: AR

Zip: 72058

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Facilities Tech with more than 20 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. With a degree in Electronics. Owned and operated Automotive repair business for 10 years.

Educational Background:

High School Dipolma from Arkansas College of Technology, Little Rock AR 1/2001 to 5/1992 (Applied Electronics)

Job History / Details:

Professional Profile

Talented Facilities Tech with more than 20 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. With a degree in Electronics. Owned and operated Automotive repair business for 10 years.

Skills

Computer proficient

Consistent work history

Direct labor crew training

Employee performance reviews

Equipment problem resolution

Strong organizational skills

Strong work ethic

Timely project completion

Driving commercial vehicles

Good mechanical aptitude

Have own tools

Expertise in electrical diagnosis

Troubleshooting expert

Dependable independent worker

Hand/power tools

Utilizing scanner systems

Customer relationship building

Customer service experience

Troubleshooting at component level

Project management skills

Strong initiative

Supervisory experience

Technical school training

Schematics reading

Manual labor skills

Inventory control practices

MIG experience

Proficiency with mechanical and electric tools

Good at following instructions

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Quality Control

Identified and moved empty and broken pallets to proper areas.

Adhered to quality control procedures and documented quality checks.

Testing

Inspected and tested machinery and equipment to diagnose machine malfunctions.

Crew Management

Interviewed, hired, trained and evaluated team of employees.Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Professional Experience

November 2003 to Current

Choice Automotive Service, LLC Conway, Arkansas

Owner/operator/technician/manager etc.

Opened and operated Choice Automotive Service, LLC from Nov 2003 until selling business in Feb 2012. Provided outstanding customer service.Accurately read blueprints and repair manuals to identify mechanical problems and fix them.Attended monthly safety meetings to ensure machine operation safety.Completed all repairs and maintenance work to company standards.Coordinated and monitored vendor maintenance for large repairs.Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Followed company procedures to maintain work environment in a neat and orderly condition.Inspected machine parts for conformance to product specifications.Planned work and determined appropriate tools and equipment.Prepared and administered preventative maintenance work orders.Processed work orders and prioritized jobs.Promoted shop safety by working in a safe manner.Repaired wiring, plumbing, equipment, and machinery.Responsible for promoting safe and clean working environment.Supported technicians in equipment maintenance and repair.Took care of facility equipment, grounds, roads and fences.Unloaded incoming inventory and placed products onto shelves.Used hand tools to mount, install, and secure tools.Used hoists and cranes to lift work pieces to machine.Welded metal parts with gas welding equipment as specified by layout, welding diagram, or work order.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Led a team of up to 5 employees to perform duties. Safe and efficient operation of Semi-truck/ trailer. (surrendered class B cdl due to lack of use.

July 2000 to December 2002

Chenal Parkway Buick/GMC Little Rock, Arkansas

Auto Technician

Provided outstanding customer service.Completed all repairs and maintenance work to company standards.Communicated operational issues and changes to supervisor on regular basis.Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.Processed work orders and prioritized jobs.Promoted shop safety by working in a safe manner.Used schematic diagrams to plan work.Accurately completed service reports and warranty forms.

April 1997 to June 1999

Jodie Brown Motors Conway, Arkansas

Auto Technician

All aspects of automotive repairs and maintenance with an emphasis in driveability diagnosis

September 1995 to April 1997

Sidney Moncrief Pontiac/Buick/GMC Sherwood, Arkansas

Auto Technician

Completed all repairs and maintenance work to company standards.Followed company procedures to maintain work environment in a neat and orderly condition.Accurately completed service reports and warranty forms. Repaired and maintained automobiles with an emphasis in driveability diagnosis

December 1992 to August 1995

McNeil Trucking Company N.L.R., Arkansas

Truck/ trailer mechanic

All aspects of Truck/ Trailer repairs and maintenance with an emphasis of Thermo King refrigeration repairs.

October 1987 to December 1992

J. B. Hunt trucking company N.L.R., Arkansas

Pit shop/ trailer shop tech

Completed all repairs and maintenance work to company standards.

Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.Followed company procedures to maintain work environment in a neat and orderly condition.Inspected machine parts for conformance to product specifications.Planned work and determined appropriate tools and equipment.Promoted shop safety by working in a safe manner.Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.Welded metal parts with gas welding equipment as specified by layout, welding diagram, or work order.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Managed work with little supervision.

Education and Training

1992 Arkansas College of Technology Little Rock, Arkansas

Associate of Applied Science Applied Electronics

Core Courses: D.C. Electricity, A.C. Electricity, Electronics Theory and Techniques

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