Connie Ellis

Email: abo2hv@r.postjobfree.com

Address:

City: Cincinnati

State: OH

Zip: 45244

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Looking forward to join a reputed organization and fulfill the requirements of the job position with room for advancement, to put my knowledge and skills to optimum use while being an asset to the company. Summary of Skills : Proven ability, Highly organized and efficient. Extremely capable manager and leader. Proficient in all phases of organizing and coordinating project's, meeting deadlines and budgets. Excellent interpersonal and communication skills, problem solving, multitasking, and resource management skills. Ability to work under strict deadlines with a calm attitude to avoid errors. Knowledge of Quality Control, proficient at conducting quality tests and analysis effectively. Ability to work under minimum guidance and monitoring. A goal oriented and quality conscious individual. Prepared and filed records of all policies for reference for senior staff. Updated and evaluated all training manuals, ensured proper training for all employees. Set up and conducted training programs as necessary. Highly self-motivated with the ability to learn quickly and work effectively both independently and within a team. environment.

Educational Background:

High School Dipolma from Glen Este High School, Cincinnati OH 1/2001 to 5/1992 (Word Processing/ Typing)

Job History / Details:

Summary

Objective: Looking forward to join a reputed organization and fulfill the requirements of the job position with room for advancement, to put my knowledge and skills to optimum use while being an asset to the company. Summary of Skills: Proven ability, Highly organized and efficient. Extremely capable manager and leader. Proficient in all phases of organizing and coordinating project's, meeting deadlines and budgets. Excellent interpersonal and communication skills, problem solving, multitasking, and resource management skills. Ability to work under strict deadlines with a calm attitude to avoid errors. Knowledge of Quality Control, proficient at conducting quality tests and analysis effectively. Ability to work under minimum guidance and monitoring. A goal oriented and quality conscious individual. Prepared and filed records of all policies for reference for senior staff. Updated and evaluated all training manuals, ensured proper training for all employees. Set up and conducted training programs as necessary. Highly self-motivated with the ability to learn quickly and work effectively both independently and within a team. environment.

Highlights

Compiled monthly status reports

Motivate and developed insensitive programs for staff. Strong Customer Service Skills through development and executions of branch promotions. Responsible for Handling large amounts of currency daily. Assist customers with any customer needs/questions. Have periodically reviewed and appraised employee performance. Processes New business applications. Customer Service Specialist. Train develop and manage new employees.Managed day to day operations. Prepare quotes for existing and potential customers. Junior Underwriter.Training of new employees on all computer skills.

SKILLS: Microsoft Office proficiency

Quick learner

Professional demeanor

Verbal communication skills

Organizational planning

Team leadership skills

Skilled multi-tasker

Windows XP/Vista

High customer service standardsACCPAC accounting skillsMulti-line phone operation proficiency

Call center management experience

Dedicated to process improvement

Exceptional workflow management

Conflict resolution proficiencyProficient in Norton Antivirus software

Adheres to customer service procedures

Customer service management expertise

Devoted to data integrity

Committed to maintaining data integrity

Leadership/communication skills

New product delivery

Client account management

[type] support

Strong problem solving ability

Strong problem solving aptitude

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Customer service award

Training manual contributor

Completed telephone training seminar

Proficient with Microsoft Office

Proficient in customer account software

Lotus 1-2-3

SKILLS Word Perfect Office Microsoft Office Data Entry Employee relations specialist

Organizational skills

Excellent communication skills

Excellent research skills

Well organized

Detail oriented

Microsoft Word, Excel, Bookkeeping

Expert in QuickBooks Pro

Skilled in call center operations

Detail oriented

Outstanding interpersonal skills

Planning/coordinating PowerPoint knowledge

proficiency

Call center management experience

Dedicated to process improvement

Exceptional workflow management

Conflict resolution proficiencyProficient in Norton Antivirus software

Adheres to customer service procedures

Customer service management expertise

Devoted to data integrity

Committed to maintaining data integrity

Leadership/communication skills

New product delivery

Client account management

[type] support

Strong problem solving ability

Strong problem solving aptitude

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Customer service award

Training manual contributor

Completed telephone training seminar

Proficient with Microsoft Office

Proficient in customer accounts

Telephone Technique

Accomplishments

Cross-trained [12 or so] new call center representatives.

Managed call flow with up to [160 ] calls in queue per minute.Capably Managed a large volume call center with more than [40] employees.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.Quality Assurance

Ensured quality of [service, product] by always researching answers.

Marketing

Developed direct mass mailings which resulted in 8 percentage growth of customer base.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Accounts Payable/Receivable

It worked out because they have to put your request in at least 3 to 4 weeks prior to taking vacation. Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.Worked for a Company named NPS was able to send a mailer out to most that had pay phones. And was able to retrieve the long distance carrier provided on the phone Believe me at one time pay phones brought in a lot of revenue.

Experience

June 2000 to January 2006

Midland Guarding Company Amelia, Ohio

Customer Service Specialist/ Then Hired on Exec floor as Exec Admin.

Customer Service was a call center for an Insurance Company. I trained the new employees and was able to answer all employee /or customers questions in my division. As the Executive Assistant I still handled any Customer Service Problems, but also handled all our outside Agents. And the Agents rates for their customers. Sent out monthly status reports to each agent. Also dealt with any complaints. Much more came with the position feel free to ask any questions regarding my position.

Education

1992 Glen Este High School Cincinnati, OH

High School Diploma Word Processing/ Typing

Vice President of "Future Leaders of America"

Affiliations

Designation: Assistant Cheer Coach Organization: Glen Este Football/ Cheer Duration: August/ 2006 to 2005 Responsibilities: Assist the lead Coach in performing their duties efficiently and in timely manner. Ensure regularity and discipline from the players in following their practice session and exercising modules. Observe the game of the players and correct their game format, strategies and techniques. Maintain the availability of the required sporting gears and equipment, Order for new materials to replace the replenished goods. Primary Responsibility's: Choreograph the cheerleaders routine and teach the squad members on performing their acts. Pay individual attention to every squad member and point out their strengths and weaknesses. Prepare work schedules and conduct practice session for the squads Respoonsible to form and lead teams for competition's and sporting events. Determine the regulations regarding work schedules, team spirit, sportsmanship ect. Encourage and motivate the cheerleaders.. Our Cheerleaders have won NATIONAL CHAMPS 4 years in a row. Yee Hawww lol :)Oh and I have to add I coached both my daughters in fast pitch 14 u softball for 4 yrs I LOVE COACHING But I have hung up my poms. lol

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