Colettecook

*** ** ***** **

Lincoln, CA. *****

H: 916-***-****

abo2g0@r.postjobfree.com

Posted: 2/7/2012

Statistical Information:

US-Authorized to work in the US

Preferred:

Full-Time

Salary: Negotiable

Wont Relocate

Location:

CA

Experience: 25 Years

Status: Employee

Available: 02/15/12

Desired Occupation: Administration/Customer Services

SUMMARY

Experienced insurance and customer service professional with an expertise in handling

confrontational customers; effective in calming the most difficult clients; proven ability

to prospect, set appointments and close deals in a professional manner; reputation for

being able to turn a negative situation into a positive experience.

PROFESSIONAL EXPERIENCE

Parisi Insurance AgencyBroker Support Representative20102011

Assist other agents in office in all areas of selling and maintaining group, individual

and Medicare supplement business.

Perform normal office duties.

Maintain a strong and professional relationship with both clients and insurance

carriers.

Pays close attention to healthcare reform changes and carrier changes to include

underwriting guidelines, new laws, etc.

Bankers Life and CasualtyInsurance Sales Representative2010 - 2010

Contact and interview prospective clients to obtain data about their financial

resources and needs and to discuss any existing coverage.

Explain features, advantages and disadvantages of various policies to promote sale of

insurance plans.

Sell various types of insurance policies to individuals on behalf of Bankers Life and

Casualty, including health, annuities, life and long term care.

Call on policyholders to deliver and explain policy, to analyze insurance program and

suggest additions or changes, or to change beneficiaries.

Strong team player ethics, and willingness to help all reach goals.

Blue Shield of California, El Dorado Hills California

Senior Provider Services Representative2009 - 2010

Assisted doctors and office staff in all contracting aspects

Advised hospital staff on details and status of transplant, high dollar and contract

exception claims.

Demonstrated flexibility by working with other departments and assisting them to

complete tasks on time.

Colette Cook 916-***-**** Page 2

Researched and provided resolution for inquires regarding contracting issues

through written and oral correspondence.

Attended and participated in department meetings to establish consistency in daily

operations.

Recognized statistics are met and provided ideas on how to increase stats.

IndependentInsurance Brokers, Gold River California

Office Assistant2008

Generated health insurance quotes for individuals and small groups

Utilized office equipment to include fax, copier, computer, scanner, printer, postage

meter

Performed filing, answering phones, greeting customers

Blue Shield of California, El Dorado Hills California

Senior Customer Service Representative19982008

Researched, analyzed and resolved issues and errors

Answered inquires from brokers and group benefit administrators

Assisted in supervisor duties to include scheduling, annual reviews, training, feedback

and escalated problem solving.

Responded to telephone inquires from internal and external customers.

KC CONSTRUCTION COMPANY1998CurrentOffice Manager

Generate professional contracts.

Accounts payable / accounts receivable / bookkeeping.

Material shopper, price comparing.

EDUCATION

General Education, College of San Mateo, San Mateo, CA

LICENSE

0G97274 Life

Accident and Health

Contact this candidate