Customer Service Manager

Brianne Elie

Email: ********@********-*****.***

Address:

City: Colorado Springs

State: CO

Zip: 80922

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager and administrative professional with over 5 years of experience providing executive level support. Detail-oriented and driven with exceptional expertise in problem solving and managing daily office functions as well as excellent customer-relation and decision making skills; with a strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Widefield High School, Widefield CO 1/2001 to 5/1997 (Business)

Job History / Details:

Career Overview

Energetic and reliable office manager and administrative professional with over 5 years of experience providing executive level support. Detail-oriented and driven with exceptional expertise in problem solving and managing daily office functions as well as excellent customer-relation and decision making skills; with a strong work ethic, professional demeanor and great initiative.

Skill Highlights

Employee training and development

Problem resolution

Meet deadlines

Project Planning

Staff motivation

Service Orientation

Account Management

Business correspondence

Administrative Support

Typing 85 WPM

Attention to detail

Filling and Data Archiving

Inventory Systems

Scheduling

Data Entry

Spreadsheet development

Core Accomplishments

Inventory Management

Managed inventory and office budgeting for supplies for busy office of 5

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Responsible for training all new employees to ensure continued quality of customer service.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Reporting

Maintained status reports to provide management with updated information for client projects.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for employees and business partners.

Vendor Management:

Negotiated low vendor rates for office supplies.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Management Support:

Ensured smooth operations by supporting executive team.

Professional Experience

June 2007 to December 2010

Kelly Services Colorado Springs, CO

Senior Administrative Assistant

Responsible for finding qualified candidates to fill vacant positions for clients looking to hire new employees.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Provided efficient customer service to clients, as well as Update client accounts and information on a daily basis.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Handled any payroll issues and assisted the department manager with the payroll process.

Education

1997 Widefield High School Widefield, CO

GED

Contact this candidate