Customer Service Manager
Resume:
TANYA HUYNH
Gibsonia, PA *****
Phone: 919-***-****
************@*****.***
Objective
Seeking the opportunity to join a growing organization that has a need for a well-rounded
individual utilizing and developing my skills. I am always seeking new challenges in team
management, problem-solving, career development, and interpersonal relations.
Summary of Qualifications
A self-motivated, confident thinker with the ability to look at a situation and make a
sound business decision
Effective oral communication and team training skills
Organized, calm under pressure, proven ability to multi-task during high volume times
Strong customer-facing, presentation, and negotiation skills
Works with a sense of urgency and aware of clients time sensitive needs
Proven proficiency in scheduling, cash handling, typing, and software competency
Strong interpersonal and problem-solving skills
Ability to deliver excellent customer service in a changing environment
Deepens and enhances customer relations with clients
Over nine years of progressively responsible positions within the customer service
management field
Professional Experience
CITIZEN'S BANKIn-Store Banker I
Seven Fields, PA
September 2011Present
Strong track record of success in business-to-business (B2B) sales, extensive experience
with cold calling, strong customer relationship development, and customer service skills
Achieved success as a Top Performer over the past four quarters:
Q1 2012: $2,469.98 on a goal of $1,500 =164.7% with a cross sell of 2.97
Q4 2011: $3,281,39 on a goal of $1,600 =205.1% with a cross sell of 2.66
Q3 2011: $2,741.49 on a goal of $1,800 =152.3% with a cross sell of 2.72
Q2 2011: $2,547.39 on a goal of $1,700 =149.8% with a cross sell of 2.67
Demonstrated strong relationship building skills and the ability to close business
Strong guerrilla marketing skills displayed by the ability to prospect and engage current
and potential customers in the aisles of Giant Eagle
Expert in collecting leads at initial contact, following up to access their unique needs,
and telephone prospecting to gain the face-to-face meeting
Helped lead the implementation of "Branch Transformation" which became a company-wide
philosophy for service
Directed branch operations with execution of the BAP monthly, surprise cash auditing
colleagues, organizing the branch effectively, and maintaining compliance with all bank
policies and procedures
Displayed exceptional leadership qualities in sales and customer service
SELF-EMPLOYEDHome Heath Aide
Cranberry Township, PA
August 2009Present
Provided routine personal healthcare to elderly patient in their home including taking a
daily pulse, temperature,weight, blood pressure, and respiration rate
Maintained records of patient care, condition, and progress to report and discuss
observations with case manager
Assisted with bathing, dressing, and motor skill development
Planned, purchased, prepared, and served meals to patient according to prescribed diet
Entertained and conversed with patient to maintain optimum mental health while performing
light housework duties
AUTOMOTIVE SYSTEMS WAREHOUSEIT Consultant
Wildwood, PA
January 2010August 2010
Lead the installation and execution of an inventory management barcode software
Computed and entered data using given statistical formula to assist with a pending
acquisition
Streamlined order fullfilling process by adjusting category, location, and description of
warehouse inventory
Provided interim administrative support
HOLLY SPRINGS VETERINARY HOSPITALHospital Administrator
Holly Springs, NC
July 2007July 2009
Oversaw daily operations for the hospital
Monitored and recorded inventory
Developed and implemented forecast goals
Lead a staff of fifteen to become a million dollar hospital
Developed new training guidelines for positions within the hospital
Served as executive assistant to a multi-doctor practice
Served as liaison for community outreach and community relations by sitting on boards,
attending school events, and participating in community lead projects
Served as
Patient Care Coordinator
Maintained accurate medical records for patients
Attended practice management seminars to further my skill set
STARBUCKS COFFEE COMPANYShift Supervisor
Saint Louis, MO
September 2003July 2007
Maintained the "Starbucks Experience" exceptional standard for customer care
Assisted store managers in executing store operations such as monthly closings, payroll,
scheduling, and executed promotional programs
Lead communications between the store manager and the employees
Responsible for daily deposits, records, and employee cash handling
Maintained and modeled a calm demeanor during periods of high volume or tension from
unexpected events
Evaluated employees with performance reviews and coached them on daily operations
Served as a "Barista Trainer" to ensure standards of product quality were met
PREMIER PLACE CATERINGEvent Manager
Jackson, TN
March 2002August 2003
Directed and pulled needed supplies for event
Directed the set up of the event at the venue
Completed extensive readiness checklist to assure all equipment and food arrives at event
and was properly presented
Directed event per "Premier Place Catering's" and the venue's standards of operation
Directed the staff, assuring each person understood their duties and was productive
throughout the event
Directed the clean up, restocking of equipment, and processing back up food.
RADIOSHACK CORPORATIONSales Associate
Jackson, TN
2002August 2003
Assisted Store Manager in opening and closing duties such as end of day reports
Enthusiastically connected with customers to ensure full satisfaction
Successful lead the "Sprint LDS" campaign with record number of new applications
Demonstrated thorough knowledge of computer systems, fuses, transistors, and equipment
connectivity troubleshooting
Education
UNION UNIVERSITY
Bachelor of Science, Nursing (expected 2013)
Jackson, TN
95 credit hours currently earned out of the 124 required
DYERSBURG HIGH SCHOOL
Dyersburg, TN
WEBSTER VETERINARY UNIVERSITY
Practice Management Certificate
Raleigh, NC
A seven part RACE approved CE course detailing the major areas of concentration to
achieve excellence in the Practice Management field. These areas of focus are Reception,
Customer Service, Inventory, Marketing, Finance, Management, and Human Resources.
Contact this candidate