Willie's InformationLocation: FRISCO, TXTitle: Qa Underwriting AnalystExperience: 1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2012-04-25 Helpful Links

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Ph:

abo2cm@r.postjobfree.com

SUMMARY

Motivated individual seeking an opportunity as a Quality Analyst within the mortgage field. Prefer fast pace environment which will utilize my extensive background, education and expertise in policies and procedures with possibilities for career advancement through my contributions to the organization.

SKILLS

Microsoft Office

Equipment Handling

EDUCATION

North Lake College

PROFESSIONAL EXPERIENCE

MetLife Home Loans December 2011 - Present

QA Underwriting Analyst

Verify accuracy of mortgage loan file. Provide tracking and reporting of quality control findings.

Provide tracking and reporting of service standards performance

Scan forms into underwriting queues.

Interact with Operations Staff for issue resolution.

Act as a liaison with the Business Solutions team.

Performs other related duties as assigned and required.

Verify and follow the Standard Process Flow policies and procedures.

Post closing review of FHA, VA, Jumbo, and conventional loan products to ensure the loans are meeting MetLife and investors guidelines prior to closing.

Frontier Airlines September 2006 - Present

Customer Service Agent/Ramp Agent rent

Ticketing

Passenger check-in and assistance, including curbside check-in, ctz/oversize bags and providing wheelchair assistance.

Gate management / boarding announcements

Baggage Services - lost luggage claim processing and tracking through BMAS

One-on-one customer problem solving

A.S.R. close out process

Responsibility for driving the Jet-Bridge for passenger loading and unloading

Communicate pertinent information to Flight Crew personnel.

Determine aircraft performance and weight limitations for and Airbus aircraft. (Performance failures may be subject to F.A.A. investigation, fines and possible personal liability.)

Plans and communicates mail, freight, and luggage loading procedures.

Determines and communicates any passenger capacity or weight restrictions.

Briefs flight crews on local weather, passenger loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds.

Complies with all Federal Aviation Regulations that pertain to the function. (F.A.R. violations are subject to F.A. A. investigation, fines, and possible personal liability.)

Distributes flight plans, flight release, fuel slips, and TSL (time/statistics load) messages.

Complete daily reports.

Responsible for updating FLIFO (flight following)

Ensure the Captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed.

Foreign Object Debris damage control

Other duties as assigned by manager. May include assistance with station auditing and reporting duties.

David Mc David Honda October 2005- September 2006

Operations Supervisor

Talking with customers to understand their requirements and expectations of a car

Suggesting them an appropriate car model

Elaborating advanced features to customers using a layman's language avoiding the technical jargon

Conveying the superiorities of that car model over others available in the same format

Assuring them about the correctness of the price of the car by emphasizing its features

Negotiating the price peacefully, but on a firm mental base

Assisting them with information of the available finance options and relevant documentation

Maintaining daily sales records and sending daily/weekly reports to superiors

Delta Airlines February 2000- October 2005

Customer Service Agent

Load, unload and transport luggage and freight

Drive and operate ground equipment including tugs, belt loaders and push tractors

Marshall aircraft to and from gates

Communicate pertinent information to Operations, Flight Crews and Ramp personnel

Perform Air-start and ground power unit functions when necessary

Lavatory servicing

Potable water servicing

Foreign Object Debris damage control

Deliver connecting luggage to company aircraft

Baggage delivery functions

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