Director

Timothy's InformationLocation: BRECKSVILLE, OHTitle: Director -General ManagerExperience: 12+ yearsWork Types:

Willing to Relocate: YesWilling to Travel: Do not mind travellingCareer Level: Senior(non-manager)Work Status: U.S. CitizenInterests:

Hospital & Health CareMember Since: 2011-01-03 Helpful Links

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Timothy Eisenmann

8667 Wiese Road, Brecksville, OH 44141

Res: 440-***-**** • Cell: 440-***-**** • E-Mail: abo2b1@r.postjobfree.com

General Management / Operations Executive

Distinctive Executive Qualifications – Strategic and results-driven leader with demonstrated ability to administer complex operations and direct the activities of senior executives across a variety of departments, including finance, administration, human resources, and information technology. Comprehensive understanding of budgeting, controls, costs, and cash flow to lead the organization in a fiscally prudent manner and to be able to provide for contingencies and the future. Track record improving processes and systems successfully.

Core Competencies Operations and Process Management Facilities Management Employee and Employer Healthcare Development and PlanningCorporate and Client HIPPA ComplianceRecruitment, Training and Personnel PlacementCorporate Payroll System ProcessesFederal and State Regulatory ComplianceBudgeting, Cost and Cash Flow ManagementProblem Solving- Critical Thinking

Potential Contributions – (1) Provide operational leadership and management expertise to meet financial and overall performance objectives, (2) Assess and upgrade business processes, create innovative and efficient procedures, and establish consistent standards throughout the organization to facilitate revenue growth, cost control, and increased profitability, (3) Develop and motivate employees, set targets for performance at all levels and foster teamwork and commitment within the organization to achieve corporate goals.

Experience, Key Contributions and Performance Milestones:Ogden Benefits Administration(Holding Company)Variable Protection Administrators, Inc., Cleveland, OH Operations Director-VP (1992 to 2010)

Highly visible leadership role serving as a partner to the President, with major emphasis on developing and managing the best interests of the Company. Manage a broad range of functions including Finance, Operations, Human Resources, IT, Claims, Underwriting, Billing, Collection, Policy Services, Communications, Compliance, Licensing, Reporting, Purchasing, and Facilities. Responsible for staff of 50. Maximized Revenues & Profitability. Provided strategic and financial insight into all financial and key managerial decisions. Focus on improving efficiency, increasing revenues and reducing expenses throughout the company, and evaluating new business and expansion opportunities. Directed budget development and implementation with department heads, reducing overall costs 4%. Ensured that the organization is managed with strong financial accountability and integrity. Initiated annual review of corporate insurance coverage’s and selected more favorable provider, minimizing premium dollar purchases. Reduced Costs, Increased Efficiency & Improved Customer Service through the Effective use of Technology. Continually evolved information systems, upgrading systems and software, significantly improving business processes and workflows, while gaining strategic advantage. Enhanced actuarial reporting capabilities to improve rate adjustment analysis, generating an average annual profit of 4% (after tax). Introduced electronic funds transfer (EFT) to corporate clients, insurance companies and agents, reducing float and increasing annual corporate interest income 6%. Led the development and purchase of corporate EDI translation software, saving 60% compared to market projections. System eliminated inventories of company-specific policy forms and applications by enabling users to access documents on demand when needed. Established Call Center to support individual and corporate customer service issues, with key features including: a single converged voice and data network, simple and understandable 800 number access for agents and policyholders, and intelligent call routing. Reduced complaints 90%, time-to-process 80%, and open files 98%.

Optimized Operational Effectiveness. Developed policies, procedures and other initiatives related to all day-to-day operational issues. Focus on creating a unified "customer focused" culture and developing a flexible workforce capable of responding quickly and professionally to customer requirements. Implemented policies and procedures to ensure state and federal corporate compliance: (i.) created corporate HIPAA compliance policy manual, (ii.) designed reporting systems for insurance company annual reports, which also provided more efficient notification of license renewal in 40+ states, as well as agent licenses, (iii.) directed design of Plan Documents/Summary Plan Descriptions for health and welfare plans nationwide, working closely with attorney.

Led all aspects of headquarters relocation on five separate occasions to adjust to growth as well as support streamlining initiatives. Determined space requirements and identified alternative locations, negotiated lease and all vendor contracts. Ultimately,reduced overhead 23% through allowing the company to consolidate many of its corporate departments and create a true collaborative environment.

Developed Corporate Policy Manual to ensure fair and consistent communication and business conduct across the organization. The Manual states the principles of enforcement and outlines specific guidelines for disciplinary actions. Fostered a culture that builds and enhances a positive and professional atmosphere, while developing staff and mentoring direct reports to perform at the highest level.

Vice President – Operations

Worked with executive management and the President in supporting the targets for yearly budgets, business plans, sales plans, new program development and resource needs to ensure continued, long term growth and profitability. Managed client health and welfare regulations, including communication, accumulation and retention of required data. Directed group and individual underwriting, policy services and rating.

Ensured Quality & Process Efficiencies. Applied in-depth knowledge of all departments to establish and implement disciplined workflow and systems to effectively manage business processes. Managed systems upgrades and centralized equipment purchases with a budget of $600,000 annually. Provided technology leadership based on a keen understanding of strategic priorities and the ability to anticipate the Company’s requirements. Continuously explored and presented new technologies and best practices to improve efficiency, customer service, access to data, and reporting. Established centralized process for recruiting, staffing and training for all departments, eliminating duplicated and redundant processes. Introduced use of lockbox system for national insurance company premiums, substantially improving cash flow management by reducing float by three days.

Vice President of Claims Claims ManagerAssistant Claims Manager

Fast track promotion through increasingly responsible leadership roles, with key role in team leadership, process improvement, and timely resolution of claims and litigation to achieve business results.

Education: BS, Business Administration – John Carroll University, University Heights, OH (1983)

Professional: Ohio Life and Accident and Health license (2001)

Ohio Real Estate License (2001)

Society of Professional Benefits Administrators

Self-Funded Association, MSA designation

Health Insurance Association, HIA designation

International Claims Association, ALHC designation

Greater Delaware Corporation, Dover, DE, Board of Directors

VPA Insurance, LTD. (Reinsurance Captive), Board of Directors

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