Project Customer Service

Location:

Basking Ridge, NJ

Posted:

October 10, 2012

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Resume:

Jonathan Cloud :: Life, Examined

Personal blog: reflections on the Human Project, and on the ironies and opportunities of

the 21st century.

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Jonathan Cloud

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JONATHAN CLOUD

8 Revere Drive, Basking Ridge, NJ 07920

908-***-**** Fax 908-***-****

Email: abo290@r.postjobfree.com

+ several company addresses.

Speaker bio here.

EXECUTIVE SUMMARY

Multi-faceted, entrepreneurial consultant with expertise in developing and implementing

innovative multimedia products, data-driven SAS sites, and business computing solutions.

Industry experience in publishing, energy, credit and finance, construction, and real

estate development, as well as in the training and consulting industry, typically at the

leading edge of new technologies. Action-oriented leader with profit-and-loss

responsibility for budgets of up to $13 million. Dedicated to service, excellence, and

integrity on behalf of customers and employees. Lecturer and public speaker on

sustainability, entrepreneurship, community development, renewable energy, information

technology, politics, nonprofit organizations, educational games, interface design, and

related topics.

BUSINESS EXPERIENCE

Acumen Technology Group, LLC2006-present

Launched new software startup with several partners, specializing in customer service

software, citizen request management systems, and sustainable technology research.

Company is developing several SAS web sites and seeking contracts from the State of New

Jersey and various municipalities to provide Online 311 systems, in association with

strategic partner Queplix, Inc. of Princeton.

More detail at www.AcumenCSS.com and on request.

Contact Development and Construction, Inc. 2003-present

Real estate development and construction management company.

Current and Recent Projects include:

134 South Grove Street, East Orange, NJ two-family modular home.

222 North Arlington Avenue, East Orange, NJ project management, consulting, financing,

and package sale of $2.4 m. project consisting of 4 three-family homes in a gated

community/

38 Church Street, Liberty Corner section of Basking Ridge, NJ Rehabilitation and

expansion of historically-significant property.

More detail at www.ContactDev.com

Online Trading Company, Inc. 1998-present

Built Internet startup focused on eCommerce with two other partners. Closed initial web

site in 2002, but the company is still active in several specialized areas, including

access to New Jersey business data through SourceList.net, software development through

XSelData, and other initiatives.

Current and Recent Clients include:

Corfacts Publishing (source of NJ business data, Parsippany, NJ). Built and maintain

online sales portal at corfactsonline.com.

LEW Corporation (environmental testing and remediation company, Mountainside, NJ).

Created online project management system, using offshore programming staff.

Rutgers University Center for Management Development (New Brunswick, NJ). Developed

marketing database and trained staff to use and expand it.

Independent Multimedia Developer & Enterprise Computing Consultant1992-1998

Consult with corporations to develop and execute strategies, systems, and products

involving multimedia, training, and business computing applications.

Clients included:

Active Media (multimedia developers, Flemington, NJ). Currently designing and developing

new interactive-fiction game engine, and creating an initial prototype using a medieval

setting.

PSE&G (public utility, Newark, NJ). Designed and developed new corporate interface

application, allowing Macintosh users to access news, e-mail, and other programs and

databases across a Banyan Vines network. Project completed successfully on time and on

budget.

XL Group (sales-training and business-incentives consultants, New Hope, PA). Designed

comprehensive training modules for BMW North America s Dealer Operating System, resulting

in decision by BMW to shift its dealer training program to CD-ROM. Provide ongoing

interactive instructional design and multimedia development for BMW, Corning, and other

clients.

ICS Learning Systems (world leader in distance education, Scranton, PA). Provided

strategic direction for establishing Multimedia Development division, including product

development, staff selection, recommended consumer and adult-education CD-ROM titles, and

integration with other divisions. Subsequent decision was that company was not ready to

pursue this business activity.

The DiBianca-Berkman Group, Inc. (management consulting subsidiary of CSC Index,

Flemington, NJ). Oversaw transition of 40 consultants and support staff to the Macintosh

environment. Recommended and facilitated hardware/software purchases; created company

database of computing skills and resources; and provided staff training. Result was

successful conversion to the new platform in under six months. Also created time and

expense tracking software, to be used as the basis for a revised financial information

system currently under development for this client.

Timebox, Inc. (CD-ROM-based educational software company, Ottawa, Canada). Provided

concept development, software implementation, interface programming, and content research

for 5 multimedia CD-ROM projects. Provided general management consulting to President on

strategic, marketing, and operational decisions.

Key technologies offered include cross-platform multimedia & CD-ROM development

expertise, business training applications, networking products, telecommunications and on-

line services, expert systems, simulation models, interactive games, and interface design.

Design experience with Director, SuperCard, HyperCard, FaceSpan, OMO and other authoring

tools; with FileMaker Pro, Double Helix, Access, and other flatfile and relational

database systems; knowledge of several object-oriented programming systems; as well as

extensive familiarity with the standard suite of office, computing, and project-management

applications. References available on request.

President and CEO, Credex/The Business Credit Exchange (Ottawa, ON) 1989-1992

Developed, financed, managed and marketed one of the first business-to-business credit

cards. Conceived and prototyped pathbreaking electronic system capable of handling product

orders, invoices, and accounts payable and receivable for Canadian businesses. Joint-

ventured with a national transaction-processing company to develop an online user

interface for the system.

Managed a team of professionals which built a network of 120 businesses as a successful

pilot project.

Designed and developed the initial software, tracking $500,000 in transactions.

President and CEO, Sunwrights Multinational Inc. (Ottawa, ON) 1980-1989

Grew a solar design and research company into a real estate development corporation

operating in the U.S. and Canada.

Designed and developed a $13 million residential complex for active senior citizens.

Packaged the project as 100 tax-sheltered investment units and sold 93% prior to

construction. Arranged financing and contracted architectural, construction, and other

professional services. Hired and managed staff of five.

Created innovative applications for passive-solar and energy-efficient technologies in

residential projects. Sold, designed, and managed the construction of over 65 residential

building projects including single family homes, duplexes, and additions. Oversaw

construction staff of up to 35 people.

Public Service Manager, Federal Government of Canada (Ottawa, ON) 1971-1978

Involved in policy development and research for several Canadian federal agencies,

including the following management positions:

Acting Director, Consumer Research, Department of Consumer and Corporate Affairs

Managed consumer research bureau of 12 professionals. Commissioned and conducted studies

on consumer, energy and environmental issues.

Senior Methodologist, Special Surveys Division, Statistics Canada

Developed methodology for managing and evaluating all of the federal government s

surveys. Helped develop service offerings and market these to departments, agencies, and

provincial governments.

Director of Research, Opportunities for Youth Program

Designed research and directed teams to evaluate the Opportunities for Youth Program (the

Canadian equivalent of VISTA) and other federal youth grants and programs.

Academic and Teaching Experience 1967-1972,

1979-80, et seq.

Research and teaching assistant,

Departments of Psychology and Sociology, Victoria

University of Wellington, N.Z.; Commonwealth Scholar, 1969-1973

; university lecturer,

Sociology,

University of Ottawa, Canada, 1979-80

; research manager and methodologist,

Statistics Canada,

1972-74; commissioned and managed research on environmental, energy,

and appropriate technology issues, 1974-78; visiting scholar, Institut d Etudes

Politiques, Paris, France, 1979; miscellaneous lectures and public speaking engagements,

1980-2007; editor and publisher, 1982-present, including small magazines, articles, and a

book translation; recipient, U.N. Environment Award, 1985; developed educational software,

Ottawa, 1989-92; creator, The Democracy Game, 2000-01; founder, Center for Business

Excellence, 2002; Advisory Board Member, Institute for Sustainable Enterprise, Fairleigh

Dickinson University, 2003-07

Political and Community Organizing Experience

1967-2007

Active in a variety of organizations and roles from early college days to the present;

candidate for local and county office, 1995-1998; chairman, vice-chairman, treasury, and

secretary of local political organizations, 1995-present; member, Board of Trustees,

Liberty Ridge Neighborhood Association; involved in grassroots organizing and nonprofit

activities; graduate, Leadership Somerset, 2004.

Journalist and Broadcaster, Sydney Daily Telegraph (Sydney, Australia) 1961-1966

Wrote, produced, and published articles and stories for print, radio and TV.

EDUCATION

Institut d Etudes Politiques, Paris, France (independent studies in politics and

administration), 1978

York University, Toronto, Canada (M.A., Sociology and Social Statistics), 1969-72.

Victoria University of Wellington, New Zealand (B.A. with Honors, Sociology, Psychology),

1966-69

ACTIVE PROFESSIONAL & COMMUNITY PARTICIPATION & AWARDS

Board Member, Gateway Regional Chamber of Commerce (2006-2008)

Advisory Board Member, Institute for Sustainable Enterprise, Fairleigh Dickenson

University

Treasurer, Liberty Ridge Neighborhood Association

Vice-Chair, Bernards Township Democratic Committee

Member, New York New Media Association 1992-97

Committee Co-chair, Parent Technology Committee, Flemington-Raritan School District, 1995

School Board Representative, Parent-Teacher Organization, 1994-5

Founding partner, Flemington Partnership for Progress (Main Street USA project), 1993-4

UN Community Environment and Pollution Probe Awards, 1985

In 1985 I received a UN Environment Award for work in the community (at that time Ottawa)

promoting renewable energy and conservation. I don t remember thinking it was much of a

big deal at the time, and maybe it wasn t; but I ve held onto it since then, and here s a