Customer Service Sales

Alexis Michelle Bocanegra

Email: abo26k@r.postjobfree.com

Address:

City: Dallas

State: TX

Zip: 75206

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated sales associate with extensive customer service and sales experience. Committed and hardworking. Looking to expand knowledge in the business world. Currently pursuing degrees in Art History(major) and Accounting(minor)

Educational Background:

High School Dipolma from Axia College University of Phoenix, Dallas TX 1/2001 to 8/2009 (PhD Psychology)

Job History / Details:

Career Focus

Highly motivated sales associate with extensive customer service and sales experience. Committed and hardworking. Looking to expand knowledge in the business world.

Currently pursuing degrees in Art History(major) and Accounting(minor)

Summary of Skills

Excellent organizational skills

Quick learner

Bilingual (Spanish & English written and spoken)

General filing (on large and small scale workloads) knowledge

Meticulous attention to detail

Skilled multi-tasker

Microsoft Outlook, Word and Excel, Powerpoint

Cash register familiarity

Interpersonal Communication & Relations

Conflict resolution techniques

Effective workflow management

Focused on customer satisfaction

Adaptive team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Professional Experience

September 2010 to Current

Target Richardson, Texas

Guest Service Team Member

Acting assistant guest services manager, shift briefing, ensuring breaks and lunches are taken accordingly and in a timely matter, complaint registration and resolution, cashier assistance; customer service desk assistance, filing of returns and exchanges, filing and activation of Target Redcards (Store Credit and Debit Cards), general overall store assistance.

May 2006 to January 2008

Black Eyed Pea Richardson, Texas

Hostess

Greet and seat people; ensured customer satisfaction; maintain presentation of front area of restaurant

May 2007 to August 2007

Crosby's Pools Plano, Texas

Crosby's Pools

Bookkeeping; Completed and mailed invoices. File organizing;

Education

Axia College University of Phoenix,

Pending to Complete PhD Psychology

Professional Affiliations

FCCLA(Family, Career, & Community Leaders of America)

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