Customer Service Sales

Germa'n Marti'nez

Email: abo23v@r.postjobfree.com

Address:

City: Yorkville

State: IL

Zip: 60560

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ability to set and achieve goals; be self-motivated, strong analytical, organizational and interpersonal skills; capable of handling multi-tasking; results and goal-oriented.

Educational Background:

High School Dipolma from 360 Training, IL 1/2001 to 6/2012 (Food SAfety)

High School Dipolma from NALCO Company, IL 1/2001 to 10/2012

High School Dipolma from NALCO Company, IL 1/2001 to 10/2012

High School Dipolma from SONY Puerto Rico, IL 1/2001 to 10/2012

High School Dipolma from Puerto Rico Trade, IL 1/2001 to 10/2012

Bachelor's Degree (BA,BS) from Pontifical Catholic University of Puerto Rico, IL 1/2001 to 10/2012

Job History / Details:

Core Strengths

Floor set design expertise

Exceptional communication skills

Strong organizational skills

Customer service expert

Proficient in cash management

Shipping and receiving professional

Training development

Inventory control

Conflict resolution

Adaptive team player

Creative problem solver

Listening skills

MS Windows proficient

Trusted key holder

Training development

Multi-Task Management

Data collection

Accomplishments

Experience in direct response marketing/sales and general advertising.

Warehousing and Logistics operations.

Development and coordination of marketing/sales, advertising and promotional activities.

Retail hard-line experience striving to maximize the productivity and team performance while being an excellent communicator/listener with a positive attitude.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

May 2012 to Current

Kelly Services Nissan Distribution Center Naperville, IL

Shipping and Receiving Clerk

Verify and keep records on incoming and outgoing shipments and prepares items for shipment: Compare identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates.

Affix shipping labels on packed cartons or stencils identifying shipping information on cartons, using stenciling equipment.

Assemble wooden or cardboard containers or selects preassembled containers.

Insert items into containers, using spacers, fillers, and protective padding.

Nail covers on wooden crates and binds containers with metal tape, using strapping machine.

Stamp, stencil, or glue identifying information and shipping instructions onto crates or containers.

Post weights and shipping charges, and affixes postage.

October 2010 to May 2012

Manpower, Inc. Nippon Distribution Center Aurora, IL

Shipping and Receiving Clerk

Lift and move heavy items/packages as required.

Use Microsoft Office documents to create entries and maintain an electronic log of incoming and outgoing packages.

Requisition and store shipping materials and supplies to maintain inventory of stock.

Maintain in-house vendor inventory.

Maintain a busy loading dock in good order, including all necessary labels, equipment, materials and supplies.

Transport goods in the department truck as needed.

Package outgoing shipments and parcels.

Used lift truck and forklift as necessary.

October 2009 to May 2010

Goodwill Industries Glendale Heights, IL

Retail Shift Supervisor

.Earned management trust by serving as key holder, responsibly opening and closing store.

Organized weekly sales reports .

Performing all cash register preparation, spot checks, verification of end-of-shift cash reconciliation's, and deposits.

Provided daily support as the company's only bilingual Spanish/English customer service representative.

Implemented marketing strategies which resulted in 12 percentage growth of customer base.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Routinely answered customer questions regarding merchandise and pricing.

Trained new employees by providing knowledge of specific store tasks and policies.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.

July 2009 to August 2009

Kelly Services - Del Valle Products-Coca-Cola Schaumburg, IL

Retail Merchandiser Floor

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Stocked and rotated inventory regularly.

Processed merchandise returns and exchanges.

Facilitated accurate markdowns and monthly inventories.

Increased store sales by 20 percentage by upselling merchandise.

Resolved product issues and shared benefits of new technology.

Developed reputation as an efficient service provider with high levels of accuracy.

Built long-term customer relationships and advised customers on purchases and promotions.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

March 2009 to August 2009

Manpower-Nalco Company Naperville, IL

Field Service Technician

Utilize support from the District Manager, Service Supervisor, Inside & Outside sales team, and Nalco corporate to assist in maintaining customer satisfaction.

Assist with on-site customer training utilizing Operating Training materials at assigned accounts.

Responsible for all aspects of safety on the job, the compliance with Nalco Safety, HAZMAT & Product Stewardship policies.

Complete required field documentation and reports in a timely fashion as determined by Company policy and departmental procedures.

February 2007 to October 2008

JC Penny North Aurora, Illinois

Cashier/Sales Floor Supervisor

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Prevented store losses using awareness, attention to detail and integrity.

Communicated all store initiatives and promotions to customers to generate return business.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Helped drive sales goals and achieve monthly quota figures.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Answered customer questions regarding store merchandise, department information and pricing.

Ensure that all merchandising and store environment plans are fully implemented and store events effectively executed.

Achieve store sales and profit objectives.

Inspire customers and maximize customer loyalty.

August 2005 to June 2006

SONY PUERTO RICO Carolina, Puerto Rico

Visual Merchandising/Sales Specialist

Organized weekly sales reports for the sales department to track product success.

Described product to customers and accurately explained details and care of merchandise.

Assisted customers in person and via telephone.

Provide visual merchandising direction for in store point of purchase.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Processed merchandise returns and exchanges.

Create new presentation, fixtures and display techniques.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Achieved high sales percentage with consultative, value-focused customer service approach.

Increased territory sales by surpassing monthly goal of $200K.

August 2004 to March 2005

WALGREENS, INC Carolina

Warehouse Assistant

Maintain excellent condition of the facility which includes monitoring space lay out to ensure efficient space utilization.

Provide proper training and development for warehouse associates.

Processed daily invoices and billed renewed invoices to clients.

Resolved product/policy issues and shared benefits of new technology.

Maintained cleanliness and presentation of stock room and production floor.

Educational Background

2012 360 Training Chicago, IL

Certification Food SAfety

2009 NALCO Company Naperville, IL

Professional Training Safety OSHA

2009 NALCO Company Naperville, IL

Professional Training Safety-OSHA

2006 SONY Puerto Rico Guaynabo, Puerto Rico

Visual Merchandising Training

Certifications

2005 Puerto Rico Trade San Juan, Puerto Rico

Certification International Commerce E Commerce

Professional Accreditation

2000 Pontifical Catholic University of Puerto Rico Ponce, Puerto Rico

Bachelors Liberal Arts International Commerce - Puerto Ric

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