Customer Service High School

Jose Perez Jimenez

Email: abo23e@r.postjobfree.com

Address:

City: Vista

State: CA

Zip: 92083

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous Organizational Leader, excellent at juggling multiple tasks and working under pressure. Motivated with solid experience managing all levels of large scale projects. Broad industry experience includes Manufacturing Security Customer Service Hands On Training Quality Control.

Educational Background:

High School Dipolma from Covington High School, Covington TN 1/2001 to 5/1991 (General Coarse Programs)

High School Dipolma from Vista Adult School, Covington TN 1/2001 to 10/2012

High School Dipolma from Covington High School, Covington TN 1/2001 to 10/2012

High School Dipolma from Blinn College, Covington TN 1/2001 to 10/2012

Job History / Details:

Professional Profile

Meticulous Organizational Leader, excellent at juggling multiple tasks and working under pressure. Motivated with solid experience managing all levels of large scale projects. Broad industry experience includes

Manufacturing

Security

Customer Service

Hands On Training

Quality Control

Qualifications

Team leadership

Data management

File/records maintenance

Bilingual ( Eng / Span )

Goal Oriented

Some Computer Skills

Skilled trainer

Meticulous attention to detail

Skilled multi-tasker

Inventory control

Customer- and service-oriented

Reliable and punctual

Proficient in security

Excel in Quick learning

Conflict resolution

Extremely organized

Communication

Efficient in meeting deadlines

Ethics and Principles

Excellent time management skills

Effective work flow management

Relevant Experience

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Monitored Loss and Prevention.

Ensured Safety on site or event.

Project Development

Collaborated with team of in the development of projects.

Created S.O.P. for site.

Increased efficiency, Reduced loss.

Supervision

Supervised team of three staff members, in accordance to projects.

Maintained and Established good work habits.

Identified potential inefficiencies.

Represented as Team Leader.

Trained up in coming co-workers.

Reporting

Documented and resolved issue which led to results.

Documented incoming and outgoing deliveries.

Recorded Transactions Incidents accordingly.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Training

Trained all new Operators on safe and efficient handling of machine.

Problem Diagnosis

Used operational knowledge of systems, parts and components to solve problems that arose during assembly.

Experience

November 2010 to June 2011

Patomic Hudson Engineering San Diego, California

Field Technician

Conducted analysis to address projects which led to positive outcome.

Reduced inefficiencies in projects.

Developed allocation plan, contributing to the future improvements to camp facilities.

Ensured quality of service, by actions taken in customer service.

Organized weekly reports for the department to track success.

Greeted customers as I enter the site to ascertain each customers information as needed.

Created and maintained an organized database.

Participated in physical inventory counts.

Schedule bi-monthly inventory pickups.

Conducted weekly walk-through to inspect exterior visual presentation.

Successfully interacted with customers.

August 2007 to October 2010

Best Buy Oceanside, California

Loss Prevention Captain

Provided outstanding customer service.

Attended monthly safety meetings to ensure safety.

Counted and verified sample product to ensure accuracy.

Followed company procedures to maintain work environment in a neat and orderly condition.

Promoted shop safety by working in a safe manner.

Took care of facility equipment.

Collaborated with teams/departments to ensure smooth work flow and efficient operations.

Team Leader in Loss Prevention.

Kept supervisor informed of job progress.

Maintained compliance with company standards.

Maintained positive relationships with all customers.

Followed standards and procedures to maintain safe work environment.

Managed work with little supervision.

Served as liaison between customers, store personnel and various store departments.

Referred unresolved customer grievances to designated departments for further investigation.

Greeted customers in a timely fashion, while quickly determining their needs.

Prevented store losses using awareness, attention to detail and integrity.

July 1994 to May 2007

Moore Wallace Computer / R&R Donnelly Company Brenham, Texas

Printing Press Operator

Developed new process for employee evaluation which resulted in marked performance improvements.

Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in positive outcome.

Worked directly with departments, management to achieve result. Planned and executed project.

Supported Chief Operating Supervisor with daily operational functions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Obtained documents, clearances and Samples for approvals.

Supervised team of three skilled helpers, helping them fabricate and produce to dimensional tolerances.

Provided onsite training.Achieved departmental objectives.

Inspected finished products for quality and adherence to customer specifications.

Monitored and adjusted production processes or equipment for quality and productivity.

Planned and laid out work to meet production and schedule requirements.

Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.

Worked with managers to implement the company's policies and goals.

Troubleshooted problems with equipment, devices or products.

Adjusted machine feed and speed if machine malfunctioned.

Helped achieve company goals by supporting production workers.

Skilled forklift operator.

June 2000 to July 2006

ADL Installations Brenham, Texas

Installer / repairman

Conducted analysis to address situation which led to positive customer experience.

Successfully led key projects which resulted in positive outcome.

Worked directly with clients and management to achieve result.

Planned and executed projects.

Performed initial client assessment and analysis to begin project.

Supported Supervisor with daily operational functions.

Consistently recognized by management for providing superior customer service.

Consistently received positive feedback from guests on performance reviews.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Disassembled, reassembled and corrected changeover.

May 1999 to June 2000

Autozone #1587 Brenham, Texas

Customer Service Representative

Achieved customer service for departmental objective by achieving customer satisfaction and increasing revenue.

Conducted analysis to address customers information issue which led to a positive outcome.

Provided onsite training.

Monitored multiple databases to keep track of all company inventory. Researched and updated all required materials needed for better customer service.

Effectively controlled the release of proprietary and confidential information for general client lists.

Performed initial client assessment and analysis to process.

Supported Chief Operating Officer with daily operational functions.

Prevented store losses using awareness, attention to detail and integrity.

Education

2007 USMCAB Camp Pendleton Oceanside, California

Certified Hazmat Awareness Program

Member of

First response Unit

First Communications

Handling and Management of storage

2007 Vista Adult School Vista, California

Certified Apartment Property Management

Continuing education in Apartment Property Management

Coursework in Marketing and Advertising

1991 Covington High School Covington, Tennessee

High School Diploma General

Member of the Commercial art club, as the Man at Arms. (security)

Member of the varsity football team as a freshmen.

Member of the Spanish club.(lead)

Blinn College Brenham, Texas

Commercial Art

Some college courses taken.

Affiliations

Autozone #1587

Fred Koonce 979-***-****

ADL Installations

Loyd Bland 979-***-****

Moore Wallace Computer / R&R Donnelley

Berrie Etzel 979-***-****

Best Buy #437

Kenny Bojarski 760-***-****

Patomic Hudson Engineering ( PHE )

John Ribar 619-***-**** x301

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