Customer Service High School

Katery Lora

Email: ********@**************.***

Address:

City: Lawrence

State: MA

Zip: 01841

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service with 4 years experience. Areas of expertise include bilingual,great customer service skills,team player,fast learner

Educational Background:

High School Dipolma from Lawrence High, Lawrence MA 1/2001 to 6/2007 (Business Management)

Job History / Details:

Professional Summary

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Skill Highlights

Telephone inquiries

Telecommunication skills

Adaptability

Strong organizational skills

Creative problem solver

Excellent communication skills

Fast learner

Problem solver

Energetic work attitude

Active listening skills

Customer service expert

Bilingual

Computer Skills such as Microsoft Word,Excel,Office,Powerpoint

Work Experience

June 2007 to June 2008

Ams Plus Salem, NH

Customer Service/Mail Clerk

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Processed daily invoices and billed renewed invoices to clients.

October 2005 to September 2006

Unicare Andover, MA

Claims Representative

Effectively managed a high-volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues.

August 2005 to September 2006

Anthem Companies Inc North Andover, MA

Deli Worker

Served orders to customers at windows, counters and tables.

Cut and chopped food items and cooked on a grill or in fryers.

Packaged menu items into bags or trays and placed drink orders into carriers. Assembled food orders while maintaining appropriate portion control. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Took necessary steps to meet customer needs and effectively resolve food or service issues. Greeted customers and provided excellent customer service.

March 1996 to October 1999

Dunkin Donuts Methuen, Ma

Cashier

Answered questions regarding store and products. Maintained knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Served orders to customers at windows, counters and tables.

Prepared all food orders within a 2-3 minute time frame.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Education and Training

Lawrence High School Lawrence, MA

GED

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