Customer Service Manager

Sarah Becker

Email: ********@*************.***

Address:

City: Pine Plains

State: NY

Zip: 12567

Country: USA

Phone: 518-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated individual with management experience and exceptional people skills. Versed in customer service and marketing and sales. Desires a challenging role as a manager. Currently a sales, marketing, and customer service representative with background as restaurant manager and executive assistant/office manager looking to join a growing entrepreneurial organization as part of the Executive team.

Educational Background:

High School Dipolma from SUNY Empire State College, Saratoga Springs NY 1/2001 to 10/2012 (Management and Economics)

Job History / Details:

Professional Summary

Motivated individual with management experience and exceptional people skills. Versed in customer service and marketing and sales. Desires a challenging role as a manager. Currently a sales, marketing, and customer service representative with background as restaurant manager and executive assistant/office manager looking to join a growing entrepreneurial organization as part of the Executive team.

Core Qualifications

Budgeting and finance

Results-oriented

Conflict resolution

Client-focused

Microsoft Office

Team leadership

File/records maintenance

Data management

Contract negotiation/review/drafting

Self-motivated

Creative Problem Solving

BME Major graduating ESC in May 2013

Handled Accounts Payable

Experience in Advertising and Marketing Development

Experience with Platypus Integrated Billing Systems/Tucows

Successfully promote customer satisfaction

Platypus and Microsoft Excel Reporting

Experience in weekly payroll

Handled statement billing

Experience

August 1996 to Current

Taconic Wayside Inn Copake Falls, NY

Head Waitress/Restaurant Manager

Developed seasonal menus and pricing structures. Recommended new entrées and appetizers based on customer preferences and demographics as well as changing societal trends. Trained other wait staff, bartenders, and bus people. Managed other wait staff, bartenders, and bus people. Developed long-standing reputation for excellence in customer service and welcoming nature. Represented the Inn by presenting a well-groomed staff. Proposed improvements to the owners for betterment of atmosphere and growing client base. Established schedules for all staff and duties for each position and shift. Identified problem areas and recommended solutions.

January 2005 to Current

MidHudson CableVision Catskill, NY

Administrative/Sales

Identified organizational needs and established routines for daily needs. Reduced waste by eliminating paper trails and converting ticketing and filing systems to electronic. Merged old billing system with new billing system which integrated ticketing systems and live equipment communications with individualized customers. Identified need for streamlined billing and resolved by requesting new customers to provide email addresses. Consulted with the marketing team to advise new marketing specials and strategies. Monitored performance and improved company visibility.

January 1997 to February 2005

Junkman Ltd./Earth & Stone Landscape Hudson, NY

Executive Assistant/Office Manager

Managed all incoming and outgoing office duties. Managed the cash flow daily. Ensured that accounts payable and accounts receivables were maintained regularly. Followed up with collections actions when necessary. Established a good report with local real estate companies and contractors. Developed a portfolio to enhance business opportunities. Guided daily scheduling for employees/jobs/projects. Sourced resources for materials and pricing lists. Maintained database for resources. Worked in tandem with the CPA throughout the year and closely during tax season. Prepared correspondence, accounting and financial documents for analysis. Supported Chief Operating Officer with daily operational functions. Responsible for payroll. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.

Education

2013 SUNY Empire State College Saratoga Springs, NY

BME Management and Economics

Distance learning student (CDL); devoted great deal of time to reading, studying, and writing. Experienced in a variety of classes such as; diversity in the workplace, women in business: managing and leading, macroeconomics, project management, conflict management, and management information systems. Strong interest in Women in Management. Graduating in May 2013.

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