Rebecca A Holloway, PHR

Email: abo22c@r.postjobfree.com

Address:

City: Marcellus

State: MI

Zip: 49067

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing human resources professional with over 18 years of practical knowledge. Experience encompasses designing and implementing best practices and standard operating procedures and promoting open, interactive communications and cultural change throughout the organization. Proven experience with incorporating organizational values into all aspects of HR administration and programs.

Educational Background:

High School Dipolma from Indiana University, Bloomington IN 1/2001 to 6/2000 (Human Resources)

High School Dipolma from, Bloomington IN 1/2001 to 10/2012

Job History / Details:

Executive Profile

High-performing human resources professional with over 18 years of practical knowledge. Experience encompasses designing and implementing best practices and standard operating procedures and promoting open, interactive communications and cultural change throughout the organization. Proven experience with incorporating organizational values into all aspects of HR administration and programs.

Professional Experience

June 2004 to Current

Hospice Care of Southwest Michigan Kalamazoo, MI

Chief Human Resources Officer

Develop and execute human resources strategies to support strategic initiatives of the overall agency.

Determine and recommend employee relations practices necessary to establish a positive culture.

Function as a strategic advisor to the executive/senior management team regarding key organizational and management issues.

Mentor and develop identified leaders in the organization.

Develop and implement comprehensive compensation and benefit plans that are competitive and cost effective for the agency.

Develop and administer all HR policies and procedures and ensure consistent application.

Lead agency compliance with all existing HR governmental and legal requirements.

Advise managers and supervisors in the performance management process to ensure employees are provided opportunities to suceed.

Member of Executive Management Team.

10/16/2012 12:00:00 AM

Teaching Experience and Presentations

Previous adjunct faculty member for the Continuing Studies division at Indiana University, South Bend, IN (2001 -2004).

Taught a section of the PHR/SPHR certification preparation course in the fall and spring semesters.

Have also presented to several industry associations on the topics of "Human Resources Excellence" and "Managing HR Risks".

December 2002 to May 2004

Electronic Commerce, Inc Elkhart, IN

Senior Human Resource Generalist

Provide Human Resources administration and consulting services for ECI's clients in a variety of industries.

Audit and develop major functional areas of Human Resources.

Review and assess different areas of HR to determine overall compliance to current laws, regulations and best practices.

Provide and help implement recommendations to manage identified risks.

Consult and counsel managers and supervisors on employee relations issues and policy interpretation.

Provide management, supervisors and employees training on various HR topics.

Design and implement compensation systems as well as advise clients on compensation issues.

August 2000 to October 2002

Crowe, Chizek and Company, LLP South Bend, IN

Senior Human Resources Consultant

Conduct audits of the Human Resource function to determine areas of risk and make recommendations to address and manage risk exposure.

Review and assess Human Resources personnel, procedures, policies, processes and systems to ensure they are in compliance with legal requirements and aligned with established best practices.

Consult on employee relations issues such as FMLA, sexual harassment, termination procedures, and discrimination issues, etc.

Design and implement compensation systems including point factor and market based pay.

Review benefit programs to identify gaps and make recommendations to bring programs more in line with market competitiveness and overall organizational goals.

June 1997 to August 2000

Partners Health Plan South Bend, IN

Human Resources Generalist

Implement, administer, present and monitor all benefit programs.

Draft, interpret and administer company policy and procedures.

Orient all new employees, educate, present and train employees on benefit programs, policies and new programs.

Counsel managers on policy interpretation and employee discipline issues.

Train managers on various HR topics, policies and procedures.

September 1993 to February 1997

American Nursing Care Indianapolis, IN

Employment Coordinator

Recruit, screen and hire all new employees.

Orient new employees to company policies and procedures.

Administer all benefit packages.

Monitor all workers' compensation and unemployment claims.

March 1993 to August 1993

Executive Fund Life Insurance Co. Indianapolis, IN

Special Products Agent

Licensed agent specializing in disability and health product sales.

Met with clients in their homes, assessed their insurance needs and recommended best programs to fit current needs identified.

Education

Indiana University Bloomington, IN

Bachelor of Science in Public Affairs with emphasis in Human Resources, from the School of Public and Environmental Affairs,

Currently hold a Professional in Human Resources (PHR) certification from the Human Resources Certification Institute.

Professional Affiliations

Past President and Student Liaison for the Michiana chapter of the Society for Human Resources Management (SHRM) and served on the board for over four years.

Past Treasurer of the Kalamazoo Human Resources Management Association and served on the board for one year.

Also a current member of the National Chapter of SHRM.

Candidate Resume - Janice Q Underwood

Contact Information -

Email: abo22c@r.postjobfree.com

Address:

City: Tampa

State: FL

Zip: 33617

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To Obtain a Customer Service Position in a people oriented company where I can put in my maximum potential to achieve corporate goals. AREA OF STRENGH Communication Problem analysis, Detail-Oriented, Problem Solving, Highly Motivated, Customer focused, Performance driven, Team Player, Diligent Critical Thinker, Carry out oral and written directions, Ability to resolve Issues, Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Brewster Tech., Tampa FL 1/2001 to 4/2007 (High School Diploma)

Job History / Details:

Career Overview

To Obtain a Customer Service Position in a people oriented company where I can put in my maximum potential to achieve corporate goals.

AREA OF STRENGH

Communication Problem analysis, Detail-Oriented, Problem Solving, Highly Motivated, Customer focused, Performance driven, Team Player, Diligent Critical Thinker, Carry out oral and written directions, Ability to resolve Issues, Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Inventory control

Telephone inquiries

Excellent communication skills

Active listening skills

Opening/closing procedures

Microsoft Word

Data Entry

Telephone Skills

Invoice processing

Top sales performer

Adaptability

Conflict resolution

Creative problem solver

Customer service expert

Multi-line phone talent

POS systems expert

Email

Internet Search

Client Relations

Active Listening

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Determined, Secured, Adapted,and Organized

Work Experience

January 2009 to Current

Taco Bell Tampa, FL

Cashier

Described product to customers and accurately explained details and care of merchandise.Received payments by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Counted money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change.

Greeted customers entering the establishments.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Answered customers' questions, and provide information on company product.

RestRoom attendent: Cleaned and maintain assigned restroom facilities before and during operational hours.

Read and understand information found in the MSDS (Material Safety Data Sheet) binder.

Restocked restroom supplies as needed: Performed restroom inspections honestly at all times.

Perform various cleaning tasks by using the proper equipment and supplies.

Cleaning duties including sweeping, mopping, wiping sinks and counters, cleaning mirrors, cleaning toilettes, emptying Able to remain focused on the job while dealing with interruption.

January 2008 to January 2009

Gator's Café and Saloon Tampa, FL

Bathroom Attendant

RestRoom attendent: Cleaned and maintain assigned restroom facilities before and during operational hours.

Read and understand information found in the MSDS (Material Safety Data Sheet) binder.

Restocked restroom supplies as needed: Performed restroom inspections honestly at all times.

Perform various cleaning tasks by using the proper equipment and supplies.

Cleaning duties including sweeping, mopping, wiping sinks and counters, cleaning mirrors, cleaning toilettes, emptying Able to remain focused on the job while dealing with interruption.

2006 to Current

Adonai Ministries Tampa, FL

Volunteer

2004 to Current

Abe Brown Ministries Tampa, FL

Volunteer

January 2005 to January 2007

Suntasia Marketing Tampa, FL

Customer Service Agent

Set up and explained new membership contracts.

Recommended alternative items if product was out of stock.

Participated in outbound calling programs to existing customer base to increase return sales by 30 percentage .

Guaranteed positive customer experiences and resolved all customer complaints.Helped drive sales goals and achieve monthly quota figures.Managed quality communication, customer support and product representation for each client.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Processed 100 daily invoices and billed renewed invoices to clients.

Assisted in creating pre-season marketing plans to support department and divisional strategies percent.

took over 200 inbound calls daily.

Educational Background

2016 HCC Ybor City Campus,

Associate of Science Criminal Psychology

Minor in Business

Coursework in Business Administration and Organizational Development

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